
Women, leadership, and missed opportunities
This study highlights the status of women in business, and outlines where progress ...

Accelerate the Path to Hybrid Cloud with IBM & Red Hat - Video
Enterprises are embracing cloud services to unlock business value, and the right ...

Managing the session timer (Lightning) - Video
This video shows you how to use the session timer for the Cognitive Support Platform. ...

An Introduction to KCS in IBM - Video
This video introduces youto Knowledge-Centered Service, or KCS, an industry best ...

Workflows and case status (Lightning) - Video
This video demonstrates the workflow and casestatus feature of the Cognitive Support ...

Organization-Wide Defaults (OWD) (Lightning) - Video
This video introduces you to Organization-Wide Defaults, what they are, and how they ...

Using the merged case feed (Feed V2) - Video
This video demonstrates how to use the merged case feed in the Cognitive Support ...

Why we must engage clients in forums and chat - Video
In this video, Jd Bute talks with Corbett Schollmeyer about chat and forum spaces. ...

Watson Chatbot - Video
This video introduces the Watson Chatbot feature in the cognitive support platfo ...

Salesforce fields in SmartCare (Lightning) - Video
This video shows the integration of Salesforcefields into SmartCare. ...

Skill case and swarming (Lightning) - Video
This video demonstrates how to collaborate withother teams in the Cognitive Support ...

Using Supply Chain Business Network (SCBN) tracking (Lightning) - Video
This video introduces the SCBNtracking feature in the Cognitive Support Platform ...

Work Prioritization for Managers (Lightning) - Video
This video introduces managers and administrators to Work Prioritization for Control ...

Work Prioritization for Agents (Lightning) - Video
This video introduces Work Prioritization for the Agents in the Cognitive Support ...

Asset not found - Video
This video demonstrates how to create a case successfully even when the Cognitive ...

Cognitive Support Platform (CSP): Mission Team Routing and Assignment (Lightning) - Video
This video demonstrates how the Cognitive Support Platform routes and assigns cases ...

Login with Omni-Channel (Lightning) - Video
This video demonstrates how to sign in to the Omni-Channel in the Cognitive Support ...

Creating a case view and creating a defect view (Lightning) - Video
This video demonstrates how to create a case view and a defect view in the Cognitive ...

Notifications as cases are worked (Lightning) - Video
This video demonstrates how to communicate internally and externally with the chatter ...

Case teams and interested parties (Lightning) - Video
This video explains how to bring members ofclient or IBM support team into a cas ...

Chatter feed (Lightning) - Video
This video demonstrates how to use the Chatter feed feature in the Cognitive Support ...

Defect Management Overview (Lightning) - Video
This video is an overview of how to link a defect to a case and how the community ...

Closing a case using the unified functionality for Case Closure. - Video
This video demonstrates the unified functionality for Case Closure. ...

Why IBM LinuxONE is the Perfect Platform for Data and Middleware - Video
How do you position LinuxONE against a number of today’s competitors, whether on-premises ...

Chatbot and Live-chat integration (Lightning) - Video
This video introduces the Chatbot and Live-Chat Integration in the Cognitive Support ...

Introducing the new IBM Support Site - Video
This video introduces the new IBM Support site to hardware clients. ...

Editing case fields (Lightning) - Video
This video demonstrates how to edit case fields in the Cognitive Support Platfor ...

Recommendations and comments in ARM (Lightning) - Video
This video demonstrates how to use Recommendations and Comments in Asset Reuse Manager, ...

Forums Best Practice - Video
This video recommends the best practice for using forums. ...

How to use IBM Support Forums - Video
This video demonstrates how to engage in the Support Forums from the Cognitive Support ...

Writing Quality Technical Content - Video
This video demonstrates how KCS Coaches use the Article Quality Index (AQI) to help ...

How to start ARM (Lightning) - Video
This video demonstrates how to start the Asset Reuse Manager or ARM in the Cognitive ...

Email to case (Lightning) - Video
Thisvideo demonstrates how to work with the Email to Case feature in the Cognitive ...

Navigating Accounts (Lightning) - Video
This video walks you through the Accounts page in the Cognitive Support Platform ...

Welcome to Salesforce for IBM Support - Video
An introduction to Salesforce for IBM Support with Bob McDonald. ...

Case milestones (Lightning) - Video
This video demonstrates the Milestones featureof the Cognitive Support Platform. ...

Searching for content (Lightning) - Video
This video demonstrates how to use Support Search with Watson from within the Salesforce ...

Navigating contacts (Lightning) - Video
This video demonstrates the contact feature in the Cognitive Support Platform. ...

Watson Case Prioritization (Lightning) - Video
This video introduces the Watson Case Prioritization feature in the Cognitive Support ...

Attaching Support Search results to a case (Lightning) - Video
This is a video about how to attach existing content to your case by using Support ...

IBM Open Enterprise SDK for Go - Video
IBM® Open Enterprise SDK for Go is an industry-standard Go compiler that brings a ...

IBM+日立造船:環境問題 地球の未来のためにできること(長編) - Video
IBMコンサルティングサービスに開発されたAIによるごみ焼却施設の全自動運転を実現し、 高付加価値サービスとして新たに事業化の事例です。 ...

IBM Cloud Satellite - IBMの分散クラウド・サービス、発進 - Video
IBM Cloud Satelliteがご利用可能になりました。IBM Cloud Satelliteなら、あらゆるクラウド環境で、柔軟で一貫した開発体験・運用体験ができます。このメリットをぜひご活用ください。 ...


Your career is in your hands | Teaser - Video
Imagine if a content creator, You Tuber, influencer and storyteller could give you ...

Experimente la personalización más inteligente con IBM y Adobe - Video
La personalización es importante, ahora más que nunca. Explore el futuro de la personalización, ...

Webinar: IBM Tech Meetup - BETTER RESILIENCY. STRONGER BUSINESS. - Video
Watch this webinar to whichintroduce you to the advanced approaches that builds resiliency ...


#ThinkIsrael - Apply intelligence to discover processes. Demo with IBM Process Mining - Oren Attia, Digital Business ...
Applyintelligence to discover processes. Demo with IBM Process Mining - OrenAttia, ...

IBM Data& AI guide book_APAC_Korean
Combine IBM Data and AI stragegy-AI Ladder to introduce IBM Data and AI offerings ...