Skip to main content

by Category

by Category

IBM Literature

Women, leadership, and missed opportunities

This study highlights the status of women in business, and outlines where progress ...

Accelerate the Path to Hybrid Cloud with IBM & Red Hat - Video

Enterprises are embracing cloud services to unlock business value, and the right ...

Managing the session timer (Lightning) - Video

This video shows you how to use the session timer for the Cognitive Support Platform. ...

An Introduction to KCS in IBM - Video

This video introduces youto Knowledge-Centered Service, or KCS, an industry best ...

Workflows and case status (Lightning) - Video

This video demonstrates the workflow and casestatus feature of the Cognitive Support ...

Organization-Wide Defaults (OWD) (Lightning) - Video

This video introduces you to Organization-Wide Defaults, what they are, and how they ...

Using the merged case feed (Feed V2) - Video

This video demonstrates how to use the merged case feed in the Cognitive Support ...

Why we must engage clients in forums and chat - Video

In this video, Jd Bute talks with Corbett Schollmeyer about chat and forum spaces. ...

Watson Chatbot - Video

This video introduces the Watson Chatbot feature in the cognitive support platfo ...

Salesforce fields in SmartCare (Lightning) - Video

This video shows the integration of Salesforcefields into SmartCare. ...

Skill case and swarming (Lightning) - Video

This video demonstrates how to collaborate withother teams in the Cognitive Support ...

Using Supply Chain Business Network (SCBN) tracking (Lightning) - Video

This video introduces the SCBNtracking feature in the Cognitive Support Platform ...

Work Prioritization for Managers (Lightning) - Video

This video introduces managers and administrators to Work Prioritization for Control ...

Work Prioritization for Agents (Lightning) - Video

This video introduces Work Prioritization for the Agents in the Cognitive Support ...

Asset not found - Video

This video demonstrates how to create a case successfully even when the Cognitive ...

Cognitive Support Platform (CSP): Mission Team Routing and Assignment (Lightning) - Video

This video demonstrates how the Cognitive Support Platform routes and assigns cases ...

Login with Omni-Channel (Lightning) - Video

This video demonstrates how to sign in to the Omni-Channel in the Cognitive Support ...

Creating a case view and creating a defect view (Lightning) - Video

This video demonstrates how to create a case view and a defect view in the Cognitive ...

Notifications as cases are worked (Lightning) - Video

This video demonstrates how to communicate internally and externally with the chatter ...

Case teams and interested parties (Lightning) - Video

This video explains how to bring members ofclient or IBM support team into a cas ...

Chatter feed (Lightning) - Video

This video demonstrates how to use the Chatter feed feature in the Cognitive Support ...

Defect Management Overview (Lightning) - Video

This video is an overview of how to link a defect to a case and how the community ...

Closing a case using the unified functionality for Case Closure. - Video

This video demonstrates the unified functionality for Case Closure. ...

Why IBM LinuxONE is the Perfect Platform for Data and Middleware - Video

How do you position LinuxONE against a number of today’s competitors, whether on-premises ...

Chatbot and Live-chat integration (Lightning) - Video

This video introduces the Chatbot and Live-Chat Integration in the Cognitive Support ...

Introducing the new IBM Support Site - Video

This video introduces the new IBM Support site to hardware clients. ...

Editing case fields (Lightning) - Video

This video demonstrates how to edit case fields in the Cognitive Support Platfor ...

Recommendations and comments in ARM (Lightning) - Video

This video demonstrates how to use Recommendations and Comments in Asset Reuse Manager, ...

Forums Best Practice - Video

This video recommends the best practice for using forums. ...

How to use IBM Support Forums - Video

This video demonstrates how to engage in the Support Forums from the Cognitive Support ...

Writing Quality Technical Content - Video

This video demonstrates how KCS Coaches use the Article Quality Index (AQI) to help ...

How to start ARM (Lightning) - Video

This video demonstrates how to start the Asset Reuse Manager or ARM in the Cognitive ...

Email to case (Lightning) - Video

Thisvideo demonstrates how to work with the Email to Case feature in the Cognitive ...

Navigating Accounts (Lightning) - Video

This video walks you through the Accounts page in the Cognitive Support Platform ...

Welcome to Salesforce for IBM Support - Video

An introduction to Salesforce for IBM Support with Bob McDonald. ...

Case milestones (Lightning) - Video

This video demonstrates the Milestones featureof the Cognitive Support Platform. ...

Searching for content (Lightning) - Video

This video demonstrates how to use Support Search with Watson from within the Salesforce ...

Navigating contacts (Lightning) - Video

This video demonstrates the contact feature in the Cognitive Support Platform. ...

Watson Case Prioritization (Lightning) - Video

This video introduces the Watson Case Prioritization feature in the Cognitive Support ...

Attaching Support Search results to a case (Lightning) - Video

This is a video about how to attach existing content to your case by using Support ...

IBM Open Enterprise SDK for Go - Video

IBM® Open Enterprise SDK for Go is an industry-standard Go compiler that brings a ...

IBM+日立造船:環境問題 地球の未来のためにできること(長編) - Video

IBMコンサルティングサービスに開発されたAIによるごみ焼却施設の全自動運転を実現し、 高付加価値サービスとして新たに事業化の事例です。 ...

IBM Cloud Satellite - IBMの分散クラウド・サービス、発進 - Video

IBM Cloud Satelliteがご利用可能になりました。IBM Cloud Satelliteなら、あらゆるクラウド環境で、柔軟で一貫した開発体験・運用体験ができます。このメリットをぜひご活用ください。 ...

The world is going hybrid with IBM - Video

The world is going hybrid with IBM ...

Your career is in your hands | Teaser - Video

Imagine if a content creator, You Tuber, influencer and storyteller could give you ...

Experimente la personalización más inteligente con IBM y Adobe - Video

La personalización es importante, ahora más que nunca. Explore el futuro de la personalización, ...

Webinar: IBM Tech Meetup - BETTER RESILIENCY. STRONGER BUSINESS. - Video

Watch this webinar to whichintroduce you to the advanced approaches that builds resiliency ...

Retail is going hybrid with IBM - Video

Retail is going hybrid with IBM ...

#ThinkIsrael - Apply intelligence to discover processes. Demo with IBM Process Mining - Oren Attia, Digital Business ...

Applyintelligence to discover processes. Demo with IBM Process Mining - OrenAttia, ...

IBM Data& AI guide book_APAC_Korean

Combine IBM Data and AI stragegy-AI Ladder to introduce IBM Data and AI offerings ...