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IBM Global Business Services

IBM Cognitive Enterprise Business Platform for Oracle Cloud - Oracle ERP Cloud for Retail

IBM Cognitive Enterprise Business Platform for Oracle Cloud - Oracle ERP Cloud for ...

IBM Cognitive Care: Meet customers on their terms with a digitally transformed contact center

IBM Services Cognitive Care helps reduce your call center operation costs & increase ...

IBM Cognitive Care: цифровая трансформация контактного центра позволит проводить встречи с клиентами на их условиях

Краткий обзор предложения IBM Cognitive Care, в котором рассмотрены его преимущества ...

IBM Cognitive Care: atenda às necessidades dos clientes com uma central de contato digitalmente transformada

Neste Brief Solution, explore a oferta Cognitive Care da IBM de forma aprofundada, ...

IBM Cognitive Care: Meet customers on their terms with a digitally transformed contact center

IBM Services Cognitive Care helps reduce your call center operation costs & increase ...

非凡2020-流通行业案例集

收录2020年IBM全球企业咨询服务部与流通客户的转型故事,包括五粮液、安踏、家家悦、森大、强生、诚品 ...

Reinventing Workflows: Power Your Digital Transformation and Drive Greater Impact by Modernizing Processes

IBM commissioned Forrester Consulting to investigate the modernization of business ...

IDC Infographic Supply Chain Management Europe_French

Infographic from a IDC study on supply chain market in France ...

Continuous Intelligent Planning for retail supply chains

Retailer supply chains are under extraordinary pressure and COVID-19 has underscored ...

The Time for Sustainability in Retail Is Now

Employees, investors and consumers increasingly expect the companies they work for ...

Consommation en 2020 : les moteurs du changement. Pourquoi les marques doivent être omniprésentes, agiles et durables.

Etude réalisée en partenariat IBM/National Retail Federation en janvier 2020 sur ...

Leading Global Biotechnology Company

Organization uses RPO to enhance internal talent acquisition and improve talent ...

ジェネレーションZの心をつかむ - 現代の若者層の消費者に対してブランドが知っておくべき3つのこと -

昨今、話題を集めたミレニアル世代のすぐ後には、ジェネレーションZなる新たな消費者集団の時代がやってくる。IBMの調査で、彼らはミレニアル世代とは異なる特徴や嗜好 ...

华润通

华润集团打造的互联网全场景品质生活平台-华润通。“以顾客为核心”的数字化管理体系,建立跨产业、跨业务部门的数字化会员服务、营销新模式。整合内部资源,逐步实现 “ ...

Weather matters to retail organizations

Organizations are turning weather data into a competitive advantage by using insights ...

引领发展潮流: 零售业的数字化重塑

几个世纪以来,零售业一直处于创新潮流的中心位置。百货公司或商业中心的出现重新定义了购物体验,并且激发了其他行业的创新灵感。消费者对诸如虚拟技术、增强或混合 现实、个人设备、开源平台和应用等前沿创新成果的需求,再次确立了零售业在数 ...

思考如客户:零售行业的认知未来

欢迎来到认知计算的时代,这是一个智能机器可模仿人脑功能,从而解决社会上最棘手 的问题的时代。对于零售业,认知计算时代 已经到来,而且它对行业进行彻底改变的潜 力十分巨大。认知系统正在推动更具个性化 ...

从交易到关系:与不断演变的购物者保持联系

拥有更高主动权的消费者越来越习惯通过多种零售渠道购物。“实体店比货线上购买”的方式日渐盛行 — 即购物者在实体店内了解和评估产品,然后在线上购买(通常是向另一个零售商购买) ...

准备好迎接未来的购物者了吗:零售商如何标新立异 ?

技术创新不仅改变了消费者的生活方式 ,还促进了全球市场发展 ,催生了大量新的商机 , 但同时也带来了新的挑战 。行业界线日益模糊 , 越来越多的新竞争对手进入零售行业 ...

更高的期望:今天的消费者正在对明天提出要求

由于云技术和新一代高级分析技术的颠覆性特点,零售商不仅能够 在一定程度上提升效率,还能通过向客户提供更多新的预期收益而超越竞争对手。 通过考察消费者对购物创新的兴趣以及全球各地的趋势,本次调研指出了顾客期望零售商提供的关键能力 ...

独特的 Z 世代:品牌应该了解年轻一代的消费者

新一代消费群体逐渐兴起。当今,技术创新日新月异,经济环境异常艰难,全球政治复杂多变,这些都强烈地影响着 Z 世代 (Gen Zer) 年轻人的习惯、行为和期望。虽然这一代人年纪不大,但对家庭购买决策具有前所未有的影响力,并且自身的消费力也十分巨大。为实现未来蓬勃发展,零售业和消费品 ...

IBM 2017年客户体验指数(CEI)调研:品牌企业营造最佳购物体验的能力远远落后于客户期望

IBM 2017 年客户体验指数 (CEI) 调研表明,品牌企业需要更加努力才能满足消费者的期望。为了避免自己的商品被边缘化,或者更糟糕的是,从市场中完全消失,品牌企业必须适应并充分利用影响消费行业的颠覆性力量。 ...

最前線からの改革推進 - Digital Reinvention in retail -

小売業界は、数世紀にわたってイノベーションの中心的存在であり続けている。しかし、技術的破壊の矢面に立たされることで、課題とチャンスの両方がもたらされる。 ...

Carhartt

By teaming up with IBM Services to deploy IBM and SAP solutions, Carhartt’s employees ...

全球零售企业通过云的托管服务,创造上十亿美元的价值

该零售商选择使用 IBM Cloud Managed Services for Oracle Applications。如今,该公司能够专注于拓展业务,完全解决了 ...

IBM 2017 Customer Experience Index (CEI) StudyLe aspettative dei clienti sono superiori alle esperienzed’acquisto offerte dai brand

Scoprite in che modo i brand soddisfano le aspettative dei consumatori e come riescono ...

Leading from the front: Digital Reinvention in retail

To compete, retailers will redefine value chains within ecosystems, and use both ...

Leading from the front: Digital Reinvention in retail

Retail executives recognize the imperative to digitally reinvent their businesses ...

Würth Group

Learn how Würth Group enhances efficiency and generates fresh retail insights with ...

Coop Group

Due to instant insight into inventories with SAP HANA on IBM Power Systems, Coop ...

IBM 2017 Customer Experience Index (CEI) Study: Customer expectations outstrip brands’ capabilities to deliver the optimal shopping experience

Customer Experience Index: Learn how well brands are meeting consumer expectations ...

IBM 2017 Customer Experience Index (CEI) Study: Customer expectations outstrip brands’ capabilities to deliver the optimal shopping experience

Customer Experience Index: Learn how well brands are meeting consumer expectations ...

Coop Genossenschaft

Coop Group is leveraging the SAP Customer Activity Repository application powered ...

Coop Group

Due to instant insight into inventories with SAP HANA on IBM Power Systems, Coop ...

Estudio IBM 2017 Customer Experience Index (CEI)

Las expectativas de los clientes son superiores a la capacidad de las marcas de ofrecer ...

Coop Group

Due to instant insight into inventories with SAP HANA on IBM Power Systems, Coop ...

The journey to cognitive retail operations with the Internet of Things and the Connected Store

A white paper to help you understand and identify the new retail opportunities for ...

Co-operative Group Limited

How the Co-op transformed customer service – by rebooting HR processes! ...

유일무이한 Z세대-Uniquely Gerneration Z

쇼핑 주도권을 키워가는 오늘날의 최연소 소비자 집단에 대해 무엇을 알아야 하는가? 유일무이한 Z세대-Uniquely Gerneration Z ...

2017 고객경험지수(CEI) 연구- Customer Experience Index

500개 기업을 조사하고 그 결과를 분석한 2017 IBM 고객 경험 지수 연구에 따라 유통 및 소비재 기업이 해야 할 일은 무엇일까요? ...

Uniquely Generation Z: What brands should know about today’s youngest consumers

Generation Z, the latest cohort of shoppers, wields enormous economic power and is ...

Uniquely Generation Z: What brands should know about today’s youngest consumers

Generation Z, the latest cohort of shoppers, wields enormous economic power and is ...

The 2017 Customer Experience Index (CEI) Study

The 2017 Customer Experience Index (CEI) Study identifies the challenges that Retail ...

Lian Pin

Bestore built a robust, agile and scalable omni-channel platform to enhance its retailing ...

Ready to engage with tomorrow’s shopper?

Retail is feeling the effects of powerful economic, demographic and technological ...

Lian Pin

IBM Global Business Services helped Bestore, a food retailer, to carry out a digital ...

Praktiker

Praktiker engaged IBM Global Business Services to enable dynamic web capabilities, ...

Drones are Ascending POV

The drone market is growing rapidly and its infusion into the commercial world is ...