Skip to main content

by Category

by Category

IBM Global Business Services

El Escalamiento de la IA Conversacional

See how talking bots can improve customer satisfaction, boost efficiency, and increase ...

Dimensionar IA conversacional

See how talking bots can improve customer satisfaction, boost efficiency, and increase ...

Scaling Conversational AI

See how talking bots can improve customer satisfaction, boost efficiency, and increase ...

IBM Cognitive Care: Meet customers on their terms with a digitally transformed contact center

IBM Services Cognitive Care helps reduce your call center operation costs & increase ...

IBM Cognitive Care: цифровая трансформация контактного центра позволит проводить встречи с клиентами на их условиях

Краткий обзор предложения IBM Cognitive Care, в котором рассмотрены его преимущества ...

IBM Cognitive Care: atenda às necessidades dos clientes com uma central de contato digitalmente transformada

Neste Brief Solution, explore a oferta Cognitive Care da IBM de forma aprofundada, ...

IBM Cognitive Care: Meet customers on their terms with a digitally transformed contact center

IBM Services Cognitive Care helps reduce your call center operation costs & increase ...

洞察先机,防患未然:基于人工智能的电话反欺诈行动指南

数据驱动,技管结合,不断提升及时预警电信诈骗行为的能力。挖掘欺诈分子常用的欺诈套路,洞察先机,防患于未然,将变化多端的欺诈套路扼杀在摇篮之中。 ...

Leading Global Biotechnology Company

Organization uses RPO to enhance internal talent acquisition and improve talent ...

The trust factor in the cognitive era - How CSPs can capitalize on personal data while preserving privacy

Learn how digital trust has become a key factor in the relationship between consumers ...

电信业云:改善效率、降低成本并增加收入

借助云交付的服务,企业能够加快上市时间并提升增强功能,从而在客户体验方面脱颖而出。云技术可帮助企业创造重大价值并实现竞争优势。那么,CSP如何才能充分实现云技术 ...

云与电信业的自然配合:采用新的业务模式赢得新的竞争

电信业过去18个月一直在云计算的迷雾中徘徊。而今,迷雾渐渐散去。行业已经开始看到云对于未来的成功到底意味着什么。好消息是,通信服务提供商已不再将云视为最终目标, ...

认知时代的信任因素:CSP 如何发掘个人数据价值并保护隐私安全

数字信任已成为消费者与服务提供商之间建立深厚关系的关键因素。据最近公布的消息,数据攻击和安全漏洞甚至已经对实力强大的公司造成了威胁,不仅对公司声誉带来负面影响,还造成了严重的经济损失。通信服务供应商 ...

突破重围,还是偃旗息鼓?电信行业的数字化重塑

通信服务提供商 (CSP) 通过无处不在的网络推动数字经济不断发展。但是,CSP在享受成功的同时,也在很多方面深受其害。在亲手打造的数字环境中,尽管数字创新蓬勃 ...

2016年秋季全球电信客户调研要点

2016年球季全球电信客户调研要点:基础服务特别是视频服务客户体验;电信公司与客户建立有意义联系的程度;数字信任以及客户与其电信服务供应商共享个人数据的意愿。 ...

瞄准电信:CSP 如何利用数据和分析的转型力量

当前 ,挖掘内部电信数据,尤其是将其与外部第三方数据结合时能够为企业带来潜在价值,这一 点无可争议 。我们的研究表明 ,领先企业拥有明确的分析战略和能力,这对其营收和业绩有着重大的积极影响 ...

在电信行业树立拥护度:CSP 如何在互连世界中提高客户忠诚度

关于客户忠诚度的战争中,“客户第一”的口号多年来一直被通信服务提供商(CSP)高管们高调宣传。 那么,到底该如何保证忠诚度?最近的IBM全球电信消费者调查结果指 ...

社交影响力:来自《2014 年 IBM 全球电信消费者调查》的重大发现

最新全球电信消费者调查的主要发现可以概括为:社交的颠覆作用。该研究强调了新型对话渠道为通信服务供应商 (CSP) 带来的挑战。 但是,该研究也揭示了一些有关消费者的支出优先级、他们如何做出与供应商相关的决策以及客户忠诚度影响因素等的重要信息。通信服务供应商可以利用这些信息来提升品牌号召力和制定新策略,从而打造一流的客户服务 ...

恢复联系:电信提供商如何重塑客户体验

电信业的商品化水平远超其他多数行业。通信服务提供商 (CSP) 的风险纯粹与公用设施有关,与此同时,通信服务提供商还面临着客户关系的非中介化。今天的消费者具有各种产品和服务选择,包括那些由顶级 ...

网络有所限,连接无所限:“有生命的”网络着眼未来,应时而变

消费者渴望获得“自助餐式”无限制的数据套餐。通信服务供应商因消费者永无休止地容量需求而倍感压力,他们必须满足这些需求,而且要快。但是通过传统方法扩展网络不切实际 ...

Cloud for telecommunications

CSP leaders expect cloud computing to bring new revenue streams, improved efficiency ...

DNA - Accelerating reporting to deliver the best customer experience in the telecoms industry

Discover how DNA Oy is delivering the best telecoms customer experience in Finland ...

DNA통신 업계에서 최고 수준의 고객 경험을 제공하기 위해 리포팅 속도 향상

1999년에 설립된 DNA는 개인 사용자 및 기업을 대상으로 다양한 통신 서비스를 제공합니다. DNA Oy의 모바일 통신 및 유선 네트워크 가입자 ...

勝利か敗北か? - 通信業界におけるデジタル・リインベンション -

通信サービス・プロバイダーは、ユビキタス・ネットワークを通じてデジタル経済の拡大と進化に貢献してきた。しかし、デジタル・イノベーションが生まれる環境を実現したこ ...

Victorious or vanquished? Digital ReinventionTM in telecommunications

Communications service providers are rethinking how they engage with customers and ...

CenturyLink

CenturyLink has migrated to SAP HANA running on IBM Power Systems servers, accelerating ...

CenturyLink

CenturyLink has migrated to SAP HANA running on IBM Power Systems servers, accelerating ...

Victorious or vanquished? Digital Reinvention in telecommunications

Communications service providers are rethinking how they engage with customers and ...

The trust factor in the cognitive era Infographic

How communication services providers can capitalize on personal data while preserving ...

Connections are limitless, the network is not

Expanding the network in the traditional way is unrealistic, requiring substantial ...

Safaricom

Working with IBM GBS and Oracle, Safaricom accelerates service provision by automating ...

Safaricom

Working with IBM GBS and Oracle, Safaricom accelerates service provision by automating ...

Where is the innovation? Mobile sparks emerging tech innovation Infographic

Where is the innovation? Mobile sparks emerging tech innovation Infographic ...

Innovation applied: Mobile sparks emerging tech innovation in the telecom industry Infographic

Innovation applied: Mobile sparks emerging tech innovation in the telecom industry ...

Highlights from the fall 2016 Global Telecom Consumer Survey

Customer experience, digital trust highlight the fall 2016 Global Telecom Survey ...

DNA - Accelerating reporting to deliver the best customer experience in the telecoms industry

Discover how DNA Oy is delivering the best telecoms customer experience in Finland ...

DNA - Accelerating reporting to deliver the best customer experience in the telecoms industry

Discover how DNA Oy is delivering the best telecoms customer experience in Finland ...