IBM Content Manager OnDemand for z/OS, V10.5 provides new REST Services APIs and adds support for object storage

IBM United States Software Announcement 220-059
March 10, 2020

Table of contents
OverviewOverviewPublicationsPublications
Key requirementsKey requirementsTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Statement of general directionStatement of general directionPricesPrices
Program numberProgram numberOrder nowOrder now


At a glance

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IBM® Content Manager OnDemand for z/OS®, V10.5 includes the following new capabilities and functional enhancements:

  • REST Services APIs
  • Support for object storage from multiple storage vendors
  • Support for immutable object storage for IBM Cloud™ Object Storage and Hitachi Content Platform
  • HTML5 line data viewer with graphical annotation
  • Single sign-on support for IBM Content Navigator
  • Lightweight Directory Access Protocol (LDAP) sync tool to synchronize users and group definitions from directory servers


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Overview

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IBM Content Manager OnDemand for z/OS, V10.5 is a high-performance solution for managing electronic report capture and distribution, and providing customer self-service bill presentment. It incorporates features that are designed to help companies gain potentially significant return on investment by transforming costly high-volume print output into electronic information capture in support of customer service.

Content Manager OnDemand for z/OS, V10.5 includes the following key enhancements:

  • REST Services APIs. Content Manager OnDemand for z/OS includes REST Services APIs along with regular Java APIs (OnDemand Web Enablement Kit). REST Services APIs offer a simplified interface for integrating enterprise applications that need to interface with Content Manager OnDemand by using HTTP-based stateless protocol.
  • Support for object storage from multiple vendors. In addition to traditional on-premises file-system-based storage, Content Manager OnDemand for z/OS now supports different types of object storage, such as IBM Cloud Object Storage, Amazon AWS S3, Hitachi Content Platform and Microsoft Azure object storage.
  • Immutable object storage with IBM Cloud Object Storage and Hitachi Content Platform. Content Manager OnDemand for z/OS helps preserve your content and uses write once read many (WORM) configuration of IBM Cloud Object Storage or Hitachi Content Platform to protect data against deletion or modifications until the end of a specified retention period.
  • HTML5 line data viewer with graphical annotation. With the deprecation of applet-based technologies, a modern HTML5-based line data viewer with graphical annotation capability is available for use with IBM Content Navigator to view and annotate line data content in Content Manager OnDemand for z/OS.
  • Single sign-on for IBM Content Navigator. When IBM Content Navigator is configured for use with Content Manager OnDemand for z/OS, single sign-on capability can be enabled.
  • LDAP sync tool is included to help automate synchronization of changes in users and groups definitions in corporate directory servers into Content Manager OnDemand for z/OS.


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Key requirements

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For details, see the Technical Information section.



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Planned availability date

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March 13, 2020



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Description

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Content Manager OnDemand for z/OS, V10.5 is optimized for efficiently storing and managing very large volumes of static content, including correspondence that has been electronically sent or posted to clients, and reports that are used to conduct business activity or convey business performance. It provides quick, efficient access to critical documents and helps organizations obtain the following benefits.

Move beyond traditional enterprise report management

Content Manager OnDemand helps organizations move beyond traditional enterprise report management solutions by providing high-volume capture of computer output, and flexible search and retrieval options with multiple solutions for web browsers and desktop environments.

Content Manager OnDemand incorporates automated and optimized storage management with advanced data compression to serve as a platform for implementing electronic bill presentment and payment solutions. In addition to excellent scalability and performance, it provides extensive platform support, including IBM AIX®, IBM i, IBM z/OS, Microsoft Windows, Linux®, and Linux for IBM Z®. IBM Content Manager OnDemand on Cloud is also available for clients that want to deploy on cloud. In addition, hybrid deployments are now possible whereby custom solutions that are built for Content Manager OnDemand (such as client-facing portals or eStatement Presentment Solutions) can run on client premises and all of the content can be stored in cloud object storage (such as IBM Cloud Object Storage, Amazon AWS S3, Hitachi Content Platform, or Azure object storage). When configured with IBM Cloud Object Storage or Hitachi Content Platform, Content Manager OnDemand for z/OS, V10.5 can use the storage level WORM capability of the storage for building solutions that require storage level content protection against deletion or modification of content until the end of retention period.

Improve performance of enterprise applications with archival of historical data

Over time, performance of many enterprise applications becomes sluggish as the data managed by those applications continues to grow month after month, year after year. By archiving historical data from those applications and storing such information in Content Manager OnDemand (which excels at managing extreme high volumes of data), users can improve performance of their enterprise applications and continue to have the historical data available in Content Manager OnDemand.

Make enterprise applications content aware

With the availability of REST Services APIs, in addition to traditional Java APIs, users can build content services that can be consumed in other enterprise applications. Similar to the process of accessing information in Content Manager OnDemand by using IBM Content Navigator or through custom applications, enterprise applications can access information in Content Manager OnDemand by using REST Services APIs.

Make content available to those who need it, when they need it

Content Manager OnDemand Web Enablement Kit (ODWEK) helps the user access data through an industry-standard web browser. Users can search through archived folders and applications, and select documents or sections of reports for browser viewing. ODWEK can also run on a web server and uses standard Content Manager OnDemand interfaces for accessing data that is stored on a Content Manager OnDemand server.

Content Manager OnDemand for z/OS requires Object and Library server licenses, plus IBM Content Manager OnDemand for Multiplatforms user licenses, which also provides license to IBM Content Navigator. IBM Content Navigator is designed to be easy to use and provides a highly interactive, customizable, and rapidly deployable web platform that enables users to access, manage, and work with enterprise content directly from most devices, including smartphones and tablets. Users can quickly retrieve reports and statements, check images, and get other computer-generated output. Well suited for both local and remote users, this intuitive client application offers many features, including:

  • Customizable interfaces (or skins)
  • Search across multiple repositories (Content Manager OnDemand, Content Manager, FileNet® Content Manager)
  • Multiple document window views from a single viewer framework
  • Browse, search, and work features for portal environments
  • Capability to print search result lists from the server

Locate content quickly and efficiently

Content Manager OnDemand enables employees and customers to access and use content quickly and efficiently. It quickly transforms and displays documents on the screen with the same fidelity as if they were printed. Search and navigation features enable users to quickly retrieve information and easily maneuver within multipage documents.

Content Manager OnDemand works with commercially available off-the-shelf transform software to provide content transformation and accessibility capabilities so that you can establish the necessary access for everyone along your value chain. For example, you can transform an IBM Advanced Function Presentation data stream into Adobe™ PDF for general distribution and viewing. You can preserve the document's original integrity while quickly and efficiently providing information to the parties who need it in a format they want.

The optional Content Manager OnDemand Distribution Facility feature enables users to distribute groups of reports to multiple users. Through the included graphical interface, users can monitor tasks such as working with report bundles and system statistics.

Content Manager OnDemand provides various indexers to extract and index content of different data types:

  • The Generic indexer can be used to specify index data for any type of input file that you want to store in the system.
  • AFP Conversion and Indexing Facility (ACIF) can be used for Advanced Function Printing (AFP) data and line data. AFP Conversion and Indexing Facility is a powerful tool for indexing the print data streams of IBM z/OS application programs, unformatted ASCII data, and ASCII data containing printer control characters that are generated on UNIX or Microsoft Windows workstations. ACIF indexes reports based on the organization of the data in the report. You can optionally convert line data print streams into AFP data.
  • The optional PDF indexer feature can be used to extract index data and create PDF resource files for Adobe PDF files that you want to store in Content Manager OnDemand.

Note: PDF indexer does not run natively on the z/OS platform. It needs to be deployed on one of the supported operating systems such as AIX, Linux, or Microsoft Windows. It can be configured to work with Content Manager OnDemand for z/OS, V10.5 .

  • XML indexing provides the capability to index and load XML documents into the Content Manager OnDemand repository. This capability helps improve scalability by potentially reducing the storage costs of XML indexes and supporting faster indexing of large XML data workloads. XML documents can also be easily reformatted to meet accessibility needs.
  • The 390 indexer can be used to capture any data type. Native support exists for line data and AFP data. Other data types, such as PDF and TIFF images, can be captured by using the Anystore Exit. This provides a method to capture documents of most types and sizes into Content Manager OnDemand.

Full-Text Search is an optional feature for quickly and efficiently finding content that is not easily identified by regular indexes. Full-Text Search automatically creates an optimal index of all the words within a document and helps enable rapid search and retrieval against that index. This feature works with Content Navigator and customer-written applications.

Note: Use of Full-Text Search requires a Full-Text Search server to be deployed on one of the supported operating systems such as AIX, Linux, or Microsoft Windows. The Full-Text Search server does not run natively on the z/OS platform but can be configured to work with Content Manager OnDemand for z/OS, V10.5. Comprehensive search capabilities provide crucial access to text or other unstructured data, which often makes up the bulk of enterprise data.

Store content in a security-rich environment

The security of IT infrastructure is paramount. It is critical to safeguard data stored in Content Manager OnDemand from unauthorized access. Content Manager OnDemand for z/OS, V10.5 includes additional measures to improve security of content. Any content being stored can be automatically encrypted in storage, regardless of the type of storage management software that is being used. Content Manager OnDemand uses AES-256 encryption to encrypt the content. Beyond encryption of content, it is possible to encrypt the metadata stored in Db2® database server by using Db2 native encryption facility.

Leverage federated records management and enhanced document retention capabilities

Federated records management is an optional Content Manager OnDemand capability that requires a separate license of IBM Enterprise Records software. With this option, users can manage the lifecycle of various types of documents that need to be retained for compliance with regulatory requirements. Content Manager OnDemand leverages IBM Enterprise Records software to help you transform volumes of report-oriented data into federated records. You can categorize checks, statements, invoices, and reports as records and manage them efficiently from within Enterprise Records software. This process helps streamline records and compliance management, and can offer several potential benefits:

  • Reduce risk exposure. By bringing sensitive records-class content under the control of a single records management engine, your organization can manage its archival and retention requirements, which potentially helps lower your exposure to risk.
  • Lower discovery and litigation costs. Records administrators can perform a single search across multiple systems, including Content Manager OnDemand, and then identify relevant records and hold or suspend normal disposition schedules until litigation is resolved.
  • Lower records administration costs. You can streamline the process of managing records stored in Content Manager OnDemand and other systems from a single records administrator console that provides a centralized file plan along with reporting, hold, suspension, audit, and disposition capabilities.

Enhanced Retention Management is an optional Content Manager OnDemand feature for managing the lifecycle of various types of documents that are not necessarily needed for compliance with regulatory requirements but have business value and need to be retained for a finite period. Enhanced Retention Management helps provide a simplified mechanism to control the lifecycle of the content and the capability to lock down individual documents within a report to prevent expiration at the document level.

You may use both federated records management and Enhanced Retention Management. Federated records management is used for content to be retained for compliance with regulatory requirements and provides auditability and legal hold capabilities. Enhanced Retention Management helps you manage retention of content that is needed by businesses and is also required to be under retention control, but without the expense of compliance with regulatory requirements.

Help improve productivity and reduce costs

Paper-based record keeping can quickly become inefficient. Consider an organization that mails bills to its customers and then has its staff file hard copies in traditional filing cabinets. As the organization grows, it might need several rooms to house these paper-based records. When a question or problem arises, someone must search for a hard copy of the bill or letter of complaint through hundreds, possibly even thousands, of client billing records; a process that could take days, depending on the size of the customer base.

Content Manager OnDemand helps you overcome these issues by helping to enable fast, indexed access to transactions and reports. Distributing data electronically can drastically reduce the time to find the pertinent information, possibly from days to minutes. You can integrate Content Manager OnDemand with analytics and report-mining tools to learn more about your business, thereby increasing the value of the archived content over time. You can also help control the costs associated with printing documents, maintaining a staff to manage the paper load, and holding office and storage space for physical records.

Help improve customer service

Paper-based processes can also impair relationships with customers. Without a reliable web presence, an organization must process a higher volume in its call center, often because its customers cannot find what they are looking for, even if it is available online. When a customer calls to ask questions or report problems, customer service representatives are unable to handle requests in real time because they cannot immediately access the paper bill to which the customer is referring. Poor access to information leads to additional customer callbacks and greatly diminishes the organization's ability to serve its customers, which can significantly affect the profit margin.

Content Manager OnDemand helps organizations develop an enterprise report management system that delivers self-service access to computer-generated bills, statements, invoices, and other documents. Customer service representatives can help resolve customer billing inquiries about invoices and statements during the initial call, helping to reduce the number of callbacks. Self-service capabilities and online access to account information help enable customers to answer their own questions, reducing call-center volume and potentially decreasing customer service costs.

Integrating the Content Manager OnDemand solution with an analytics solution can help you better understand the needs of your customers and deliver content that is relevant to each user. Datawatch Report Mining Server, a separately licensed product, can be used with Content Manager OnDemand to give users access to the intelligence locked away inside stored reports and documents. It transforms static documents into live data that can be filtered, sorted, and combined with other content to help make information readily accessible.

Section 508 of the US Rehabilitation Act

IBM Content Manager OnDemand for z/OS, V10.5 is capable as of March 13, 2020, when used in accordance with associated IBM documentation, of satisfying the applicable standards, including the Worldwide Consortium Web Content Accessibility Guidelines, European Standard EN 301 349, and US Section 508, provided that any assistive technology used with the product properly interoperates with it. An Accessibility Conformance Statement can be requested on the Product accessibility information website.



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Statement of general direction

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Deprecation and removal of function

Following features are present and supported in IBM Content Manager OnDemand for z/OS, V10.5. These features may be removed in a future release:

  • Java line data viewer
  • CD-ROM mastering
  • AFP Viewer Browser plug-in



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Program number

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Program number VRM Program name
5697-CM1 10.5 IBM Content Manager OnDemand for z/OS
Program number Program name
5655-H80 IBM Content Manager OnDemand for z/OS S&S


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Business Partner information

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If you are a Direct Reseller - System Reseller acquiring products from IBM, you may link directly to Business Partner information for this announcement. A PartnerWorld® ID and password are required (use IBMid).

BP Attachment for Announcement Letter 220-059


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Education support

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IBM training provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers can be found on the IBM Training and Skills website.

Call IBM training at 800-IBM-TEACH (426-8322) for catalogs, schedules, and enrollments.



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Offering Information

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Product information is available on the IBM Offering Information website.



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Publications

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Publications for this product will be available on general availability and can be found in IBM Knowledge Center.



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Services

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of the lab-based software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. Also, IBM extends the reach of IBM Software Services through IBM Business Partners to provide an extensive portfolio of capabilities. IBM provides the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information

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Specified operating environment

Hardware requirements

The exact configuration you need to support your environment with satisfactory response time will vary, depending on the size of the objects with which you are working and other factors. Individual display response times vary depending on workstation speed, memory, size of objects, and network and server workload.

The most current and complete information about hardware requirements for the IBM Content Manager OnDemand portfolio will be available on the availability date, and can be found at the IBM Support website, and search for "Content Manager OnDemand for z/OS ".

Software requirements

The most current and complete information about hardware requirements for the IBM Content Manager OnDemand portfolio will be available on the availability date, and can be found at the IBM Support website, and search for "Content Manager OnDemand for z/OS ".

Compatibility

PDF indexer: PDF indexer is a chargeable optional component, which was available in Version 8.x and Version 9.0 of both Content Manager OnDemand for Multiplatforms and Content Manager OnDemand for z/OS. Starting with Content Manager OnDemand V9.5, this optional component is available only in Content Manager OnDemand for Multiplatforms. It is not available in Content Manager OnDemand for z/OS. This optional component is used to load and index PDF documents into Content Manager OnDemand. Existing PDF reports and documents, which have been indexed and stored into older versions of Content Manager OnDemand for z/OS, will continue to work, even after upgrading to Content Manager OnDemand for z/OS, V10.5. However, if users need to load and index new PDF reports or documents into Content Manager OnDemand for z/OS, for V10.5, use the multiplatform version of the PDF indexer (IBM Content Manager OnDemand PDF Indexer for Multiplatforms V10.5). The multiplatform version of the PDF indexer can be deployed on one of the supported operating systems (for example, Microsoft Windows, AIX® or Linux® platforms) and can be configured to load and index PDF documents into Content Manager OnDemand for z/OS, V10.5. Contact your IBM representative or IBM account manager if you want to transition to the PDF indexer for Multiplatforms.

IBM Content Manager OnDemand AFP Transforms: This optional component is removed. Previously available AFP Transforms with previous versions of Content Manager OnDemand for z/OS are no longer supported with Content Manager OnDemand for z/OS, V9.5, and later. Several third-party vendors offer AFP Transform capability that supports Content Manager OnDemand. Clients can obtain an AFP Transform directly from third-party providers.

IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Planning information

Packaging

The programs in this announcement are distributed with the following content:

  • Basic machine-readable material
  • Program Directory
  • License Information
  • IBM International Program License Agreement (IPLA)
  • IBM Agreement for Acquisition of Software Maintenance (IAASM)

This program, when downloaded from a website, contains the applicable IBM license agreement and License Information, if appropriate, which will be presented for acceptance at the time of installation of the program. For future reference, the license and License Information will be stored in a directory such as LICENSE.TXT.

Direct client support

Direct client support is provided by IBM Operational Support Services - SoftwareXcel. This fee service enhances your productivity by providing voice and electronic access into the IBM support organization. IBM Operational Support Services - SoftwareXcel helps answer questions pertaining to usage and suspected software defects for eligible products. Installation and technical support is provided by Global Services. For more information, call 800-IBM-4YOU (426-4968).

For technical support or assistance, contact your IBM representative or go to the IBM Support website.

Security, auditability, and control

IBM Content Manager OnDemand for z/OS, V10.5 uses the security and auditability features of the host software.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information

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Consult your IBM representative.

Charge metric

The charge metrics for this licensed product can be found in the following License Information document:

Program identifier License Information document title License Information document number
5697-CM1 IBM Content Manager OnDemand for z/OS, V10.5 L-NITH-BKP9F2

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Basic license

To order, specify the program product number and the appropriate license or charge option. Also, specify the desired distribution medium. To suppress shipment of media, select the license-only option in CFSW.

Program name: IBM Content Manager OnDemand for z/OS, V10.5

Program number: 5697-CM1

Entitlement identifier Description License option/Pricing metric
S0182FT CMOD Object Server for z/OS Basic OTC, Per Establishment MultiVersion Measurement No Charge
S0182FV CMOD Library Server for z/OS Basic OTC, Per Establishment MultiVersion Measurement No Charge
S018552 CMOD Distribution Facility for z/OS Basic OTC, Per Establishment MultiVersion Measurement No Charge
S018553 CMOD Enhanced Retention Manager for z/OS Basic OTC, Per Establishment MultiVersion Measurement No Charge
S018559 CMOD Premium Feature Pack for z/OS Basic OTC, Per Install MultiVersion Measurement No Charge

Content Manager OnDemand Object Server

Orderable supply ID Description Language
S0182FC CMOD Object Server z/OS English
S0182FB CMOD Object Server z/OS Japanese Kanji - DBCS
S0182F9 CMOD Object Server z/OS Korean

Content Manager OnDemand Library Server

Orderable supply ID Description Language
S0182FL CMOD Library Server z/OS English
S0182FN CMOD Library Server z/OS Japanese Kanji - DBCS
S0182FM CMOD Library Server z/OS Korean

Content Manager OnDemand Enhanced ACIF

Orderable supply ID Description Language
S0182FS CMOD Enhanced ACIF z/OS English
S0182FP CMOD Enhanced ACIF z/OS Japanese Kanji - DBCS
S0182FR CMOD Enhanced ACIF z/OS Korean

Content Manager OnDemand Enhanced Retention Management

Orderable supply ID Description Language
S018550 CMOD Enhanced Retention Manager for z/OS English
S01855H CMOD Enhanced Retention Manager for z/OS Japanese Kanji - DBCS
S01855G CMOD Enhanced Retention Manager for z/OS Korean

Content Manager Distribution Facility

Orderable supply ID Description Language
S018551 CMOD Distribution for z/OS English
S01855F CMOD Distribution for z/OS Japanese Kanji - DBCS
S01855D CMOD Distribution for z/OS Korean

Content Manager Premium Feature Pack

Orderable supply ID Description Language
S018558 CMOD Premium Feature Pk z/OS, ENU CST3590-128T English
S01855K CMOD Premium Feature Pk z/OS, JPNKANJI, CST3590-128T Japanese Kanji - DBCS
S01855J CMOD Premium Feature Pk z/OS, KOR, CST3590-128T Korean

Subscription and Support PID: 5655-H80

Content Manager OnDemand Object Server S&S

Entitlement identifier Description License option/Pricing metric
S016MNW CM OnDemand Obj Server S&S Basic ASC, per establishment SW S&S No charge, decline SW S&S MultiVersion Measurement No Charge
Orderable supply ID Description Language
S00WVTP CM OD Object Server S&S English
S00WVTR CM OD Object Server S&S Japanese Kanji - DBCS
S00WVTS CM OD Object Server S&S Korean

Content Manager OnDemand Library Server S&S

Entitlement identifier Description License option/Pricing metric
S016MNV CM OnDemand Lib Server S&S Basic ASC, per establishment SW S&S No charge, decline SW S&S MultiVersion Measurement No Charge
Orderable supply ID Description Language
S00W2N8 CM OD Library Server S&S English
S00W2N9 CM OD Library Server S&S Korean
S00W2NB CM OD Library Server S&S Japanese Kanji - DBCS

Content Manager OnDemand Distribution Facility for z/OS S&S

Entitlement identifier Description License option/Pricing metric
S016MNX CM OnDemand - ODF S&S Basic ASC, per establishment SW S&S No charge, decline SW S&S MultiVersion Measurement No Charge
Orderable supply ID Description Language
S00W2NC CM OnDemand: ODF S&S English
S00W2ND CM OnDemand: ODF S&S Korean
S00W2NF CM OnDemand: ODF S&S Japanese Kanji - DBCS

Content Manager OnDemand Enhanced Retention Management for z/OS S&S

Entitlement identifier Description License option/Pricing metric
S016MNZ Enhanced Retention Mgr S&S Basic ASC, per establishment SW S&S No charge, decline SW S&S MultiVersion Measurement No Charge
Orderable supply ID Description Language
S015H37 Enhanced Retention Manager S&S English
S015H38 Enhanced Retention Manager S&S Japanese Kanji - DBCS
S015H39 Enhanced Retention Manager S&S Korean

Content Manager OnDemand Premium Feature Pack for z/OS S&S

Entitlement identifier Description License option/Pricing metric
S018556 CMOD Premium Feature Pk S&S Basic ASC, per install SW S&S No charge, decline SW S&S MultiVersion Measurement No Charge
Orderable supply ID Description Language
S018555 CMOD Premium FP for z/OS S&S, ENU PRINT-PAPER English
S01855C CMOD Premium FP for z/OS S&S, JPNKANJI, PRINT-PAPER Japanese Kanji - DBCS
S01855B CMOD Premium FP for z/OS S&S, KOR, PRINT-PAPER Korean

Customized Offerings

Product deliverables are shipped only through CBPDO and ServerPac. These customized offerings are offered for internet delivery. For more details on Internet delivery, go to the Help section on the Shopz website.

IBM recommends internet delivery. However, if you still require physical media, you can choose DVD.

Many products can be ordered in ServerPac the month following their availability in CBPDO. z/OS can be ordered through CBPDO and ServerPac on the planned availability date. Many products will also be orderable in a Product ServerPac without also having to order the z/OS operating system or subsystem.

Shopz and CFSW will determine the eligibility based on product requisite checking. For more details on the Product ServerPac, go to the Help section on the Shopz website.

Production of software product orders will begin on the planned availability date.

  • CBPDO shipments will begin one week after the planned availability date.
  • ServerPac shipments will begin four weeks after the planned availability date.



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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use.

Software Maintenance

The following agreement applies for Software Subscription and Support (Software Maintenance) and does not require client signatures:

  • IBM Agreement for Acquisition of Software Maintenance (Z125-6011)

These programs are licensed under the IBM International Program License Agreement (IPLA) and the associated Agreement for Acquisition of Software Maintenance, which provide for support with ongoing access to releases and versions of the program. These programs have a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect. IBM Z® Operational Support Services - SoftwareXcel is an option if you desire added services.

License Information number

The following License Information document applies to the offering in this announcement:

Program identifier License Information document title License Information document number
5697-CM1 IBM Content Manager OnDemand for z/OS, V10.5 L-NITH-BKP9F2

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Limited warranty applies

Yes

Limited warranty

IBM warrants that when the program is used in the specified operating environment, it will conform to its specifications. The warranty applies only to the unmodified portion of the program. IBM does not warrant uninterrupted or error-free operation of the program or that IBM will correct all program defects. You are responsible for the results obtained from the use of the program.

IBM provides you with access to IBM databases containing information about known program defects, defect corrections, restrictions, and bypasses at no additional charge. For further information, see the IBM Support Guide.

IBM will maintain this information for at least one year after the original licensee acquires the program (warranty period).

Program support

Subscription and Support includes telephone assistance, as well as access to updates, releases, and versions of the program as long as support is in effect. You will be notified of discontinuance of support with 12 months' notice.

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

No

Software Subscription and Support applies

Yes. During the Software Subscription and Support period, for the unmodified portion of a program, and to the extent problems can be recreated in the specified operating environment, IBM will provide the following:

  • Defect correction information, a restriction, or a bypass.
  • Program updates: Periodic releases of collections of code corrections, fixes, functional enhancements and new versions and releases to the program and documentation.
  • Technical assistance: A reasonable amount of remote assistance by telephone or electronically to address suspected program defects. Technical assistance is available from the IBM support center in the organization's geography.

Additional details regarding Technical Assistance, which includes IBM contact information, are provided in the IBM Support Guide.

Software Subscription and Support does not include assistance for:

  • The design and development of applications.
  • Your use of programs in other than their specified operating environment.
  • Failures caused by products for which IBM is not responsible under the IBM Agreement for Acquisition of Software Maintenance.

Software Subscription and Support is provided only if the program is within its support timeframe as specified in the Software Support Lifecycle policy for the program.

For operating system software, the revised IBM Operational Support Services - SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the Software Subscription and Support (Software Maintenance) offering.

This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised offering, go to the Supported product list website.

IBM Operational Support Services - SoftwareXcel

Yes

Variable charges apply

No

Educational allowance available

Yes. A 15% education allowance applies to qualified education institution clients.

Multi-Version Measurement

Multi-Version Measurement (MVM) replaces the previously announced Migration Grace Period time limit of six months and allows unlimited time for clients to run more than one eligible version of a software program. Clients may run multiple versions of a program simultaneously for an unlimited duration during a program version upgrade. Clients may also choose to run multiple versions of a program simultaneously for an unlimited duration in a production environment. MVM does not extend support dates for programs withdrawn from service.

For more information about MVM, including requirements for qualification, see the MVM web page. For a list of eligible programs, see the IPLA Execution-Based web page.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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Registered external clients and IBM Business Partners can access IBMLink to view pricing information.

Specify "Price type," "Search type," and "Search value," then click "Search."

Note: Enter program number in the "Search value."

You can also contact your local IBM representative or IBM Business Partner for the applicable charges.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, can help accelerate implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified clients.



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Order now

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To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com


IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

IBM Cloud is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, z/OS, PartnerWorld, Passport Advantage, AIX, IBM Z, FileNet and Db2 are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Adobe is a trademark of Adobe Systems Incorporated in the United States, and/or other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States