IBM Watson Virtual Agent Premium Edition provides data isolation security for developers and organizations

IBM United States Software Announcement 216-486
December 13, 2016

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications 


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At a glance
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IBM Watson™ Virtual Agent Premium Edition:

  • Serves organizations with high information security requirements.
  • Supports data isolation in separate data containers per client.
  • Provides for access to one year of historical production data.
  • Includes a service level agreement (SLA).
  • Provides 24 x 7 customer support.


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Overview
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Watson™ Virtual Agent Premium Edition is a software as a service (SaaS) offering. It builds on the capabilities of IBM Watson Virtual Agent Standard Edition.

With Watson Virtual Agent Premium Edition, organizations can deploy a virtual agent that offers customers a self-service experience. The following capabilities drive this customer engagement platform:

  • Deploys a digital agent that engages with customers in English through a snippet of code embedded in client's website or mobile application
  • Enables an organization's customers to get answers to questions, to take action, and to resolve issues
  • Provides a software development kit (SDK) for simplified integration that keeps sensitive information where it belongs, inside your organization and out of the cloud
  • Simplifies and streamlines the customer service and support experience
  • Assists in simplifying and accelerating time to value for businesses
  • Adds data isolation in separate data containers per client
  • Includes one year of historical production data retention for analysis and retrieval
  • Includes a service level agreement (SLA)
  • Provides 24 x 7 customer support

Watson Virtual Agent Standard Edition allows an organization's customers to get the assistance they need using a two-way conversation. Capabilities:

  • Provides customer self-service interaction
  • Helps customer service by providing customers an opportunity to interact with a company using natural language
  • Enables an organization's customers to get answers to questions, to resolve issues, and to have a simplified user experience


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Key prerequisites
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Watson Virtual Agent Premium Edition supports multiple user interfaces. It is imbedded into the application, such as a mobile application or website. System prerequisites are determined by the application used.



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Planned availability date
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December 19, 2016



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Description
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Watson Virtual Agent Premium Edition enables nontechnical users to quickly and easily configure and deploy a virtual agent as part of their customer service function. There are a number of features that makes this solution unique.

Trained

Watson Virtual Agent Premium Edition comes trained with industry and domain content that includes some of the most common questions your customers are likely to ask. Organizations just need to configure Watson with their specific company information and the virtual agent will be ready to answer questions, such as "What time do you close?" or "Where's my nearest store?"

Configured not coded

Because Watson Virtual Agent Premium Edition is trained with core content, there is no need for a user to have a technical or machine learning background to get Watson up and running quickly. This core content is configured, not coded, through an intuitive user interface, making it simple to tailor Watson's answers to the unique specifics of your organization.

Simple deployment

Once the virtual agent is trained and ready to go, the tool provides a snippet of code that can be easily lifted and embedded within your website or mobile app. Once done, the virtual agent will immediately begin work assisting with customer questions.

Engagement Metrics Dashboard

The Engagement Metrics Dashboard is a graphical interface that allows access to rich analytics about the conversations that your customers are having with Watson. You can analyze trends in the conversations customers are having, understand how many users are engaging with Watson and when, and find out what their most pressing needs are, all in real time. If organizations are curious to drill down further into their data, it is possible to export the data in order to combine it with an organization's own analytics tools or to share the data with colleagues.

Security

Watson Virtual Agent Premium Edition offers a single tenant isolated model, including compute-level isolation at the virtual machine and container levels. It includes data encryption in transit and at rest.

Accessibility by people with disabilities

A US Section 508 Voluntary Product Accessibility Template (VPAT) containing details on accessibility compliance can be found on the IBM® Accessibility website.



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Reference information
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For information regarding IBM Watson Virtual Agent, refer to Software Announcement 216-337, dated September 13, 2016.



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Program number
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Program number VRM Program name
5725-P72 SaaS IBM Watson Virtual Agent


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Offering Information
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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications
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No publications are shipped with this program.

Organizations can access online documentation in Watson Developer Cloud.



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Services
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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information
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Specified operating environment

Software requirements

User interface support is determined by the application used.

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information

Packaging

This offering is delivered through the Internet. There is no physical media.



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Ordering information
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This product is only available through Passport Advantage. It is not available as shrinkwrap.

Product group: Watson Technology

Product: IBM Watson Virtual Agent Premium Edition (5725-P72)

Product category:Watson Solutions


Passport Advantage

Program name/Description Part number
IBM Watson Virtual Agent Premium Edition Instance per Month D1QQYLL
IBM Watson Virtual Agent Premium Edition 100 API Calls per Month D1QQZLL
IBM Watson Virtual Agent Premium Edition 100 API Calls Overage D1QR0LL

The part numbers listed in the following table were previously announced in Software Announcement 216-337, dated September 13, 2016, and the part number descriptions have been renamed.

Program name/Description Part number
IBM Watson Virtual Agent Standard Edition Instance per Month D1M4PLL
IBM Watson Virtual Agent Standard Edition 100 API Calls per Month D1M4QLL
IBM Watson Virtual Agent Standard Edition 100 API Calls Overage D1M4RLL

Charge metric

Program Name PID number Metric
IBM Watson Virtual Agent Premium Edition 5725-P72 Instance
IBM Watson Virtual Agent Premium Edition 5725-P72 100 API Calls
IBM Watson Virtual Agent Standard Edition 5725-P72 Instance
IBM Watson Virtual Agent Standard Edition 5725-P72 100 API Calls

Metric definition

Instance is a unit of measure by which the IBM SaaS can be obtained. An Instance is access to a specific configuration of the IBM SaaS. Sufficient entitlements must be obtained for each Instance of the IBM SaaS made available to access and use during the measurement period specified in Client's Proof of Entitlement (PoE) or Transaction Document.

100 API Calls is a unit of measure by which the IBM SaaS can be obtained. An API Call is the invocation of the IBM SaaS via a programmable interface. Sufficient entitlements must be obtained to cover the total number of API Calls, rounded up to the nearest 100, during the measurement period specified in Client's PoE or Transaction Document.



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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Passport Advantage Agreement, the International Passport Advantage Express Agreement, the Cloud Services Agreement and associated Service Descriptions, or the IBM SaaS Terms of Use.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

Subscription

The IBM International Passport Advantage Agreement and the IBM SaaS Terms of Use or the IBM Cloud Services Agreement (CSA) and the Service Description govern your use of this offering.

Technical support

Technical support is provided for IBM SaaS and enabling software, as applicable, during the subscription period. Any enhancements, updates and other materials provided by IBM as part of any such technical support are considered to be part of IBM SaaS or enabling software, as applicable, and therefore governed by the SaaS Terms of Use or the CSA and associated Service Description. Technical support is included with IBM SaaS and is not available as a separate offering.

Refer to additional technical support information in the IBM Software as a Service Terms of Use document for the program.

Terms of Use

The program's Terms of Use and CSA Service Description document is available on the Software as a Service terms website.

Limited warranty

If warranted, refer to the warranty as stated in the Terms of Use document or the Cloud Services Agreement for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Usage restriction

Yes.

  • Client is permitted to only use the provided Watson Conversation Cloud Service with the IBM Bluemix® instance provided for the Cloud Service and no other services are permitted to be used with the Bluemix instance.
  • Client's use of the Watson Conversation Cloud Service is governed by the Bluemix Service Description and the Watson Conversations Service Description

See the License Information documents page on the IBM Software License Agreement website for more information.

Software Subscription and Support applies

No

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices
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IT system security involves protecting systems and information through prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from or prevent, or will make your enterprise immune from or prevent, the malicious or illegal conduct of any party.



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Prices
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For current price information, contact your IBM representative.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, permits accelerated implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified customers.



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Order now
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To order, contact the Americas Call Centers or your local IBM representative. To identify your local IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the Americas Call Centers.

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IBM Watson and Watson are trademarks of IBM Corporation in the United States, other countries, or both.

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Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at:

Terms of use

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