IBM Food Trust virtually-guided onboarding services deliver workshops and activities for the Food Trust Platform

IBM United States Software Announcement 218-275
May 22, 2018

Table of contents
OverviewOverviewPublicationsPublications
Key prerequisitesKey prerequisitesTechnical informationTechnical information
Planned availability datePlanned availability dateOrdering informationOrdering information
DescriptionDescriptionTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices


At a glance

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IBM® Food Trust services enable clients to successfully connect to and make use of the IBM Food Trust Platform. Two services are offered to meet the client's needs:

  • IBM Food Trust Virtually Guided Onboarding Engagement
  • IBM Food Trust Virtually Guided Onboarding Add-On Services Engagement


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Overview

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Food Trust Virtually Guided Onboarding Engagement

Food Trust Virtually Guided Onboarding Engagement will provide twenty hours of assistance over a period of ninety days and delivers assistance with validating connections to the Food Trust Platform. IBM will conduct multiple workshops and follow-up activities to successfully onboard clients and enable understanding and use of the service:

  • Getting started
  • Process mapping
  • Data validation
  • Traceability verification

Food Trust Virtually Guided Onboarding Add-On Services Engagement

Food Trust Virtually Guided Onboarding Add-On Services Engagement will provide an additional four hours of assistance over a period of ninety days to support customer onboarding. This will include continuous check-in and progress on getting started activities, process mapping, data validation, traceability validation, and customer integration best practices.



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Key prerequisites

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None.



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Planned availability date

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May 22, 2018



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Description

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Food Trust services enables clients to successfully connect to and make use of the Food Trust Platform, and is available in two types of offerings.

Food Trust Virtually Guided Onboarding Engagement

Food Trust Virtually Guided Onboarding Engagement will provide twenty hours of assistance over a period of ninety days. It will deliver assistance with validating connections to the Food Trust Platform, transitioning clients to the service and support teams, and monitoring KPIs and value drivers. IBM will use the Food Trust Platform tooling including quick start guide, readiness checklist, and the XML Generation/Validation and Linkage Scenario Tool to validate connectivity and usage. IBM will conduct multiple workshops and follow-up activities to successfully onboard clients and enable understanding of and use of the service.

IBM will provide these onboarding workshop activities:

  • Getting started
    • Provide an overview of Food Trust
    • Gather the information needed for the getting started checklist
    • Identify the product scope and supply chain process to be used
    • Define platform users and capabilities
    • Answer questions and continuously check in on progress
  • Process mapping
    • Confirm data is available and the fields are correct
    • Establish access and data security clearances
    • Discuss data extraction techniques
  • Data validation
    • Create code to extract required data and generate XML
    • Validate that the data is ready for XML generation
    • Perform a client integration readiness review focused on accounts, authentication, tokens, and other key criteria
  • Traceability verification
    • Assist in validating connections
    • Assist in certificate testing
    • Transition client to the Food Trust service and support team
    • Monitor key performance indicators and value drivers

The client is responsible for the following:

  • Securing business resource commitments for the length of the project
  • Completing assigned post-session work before beginning the next session
  • Completing the getting started checklist and identifying products that are to be included in the project
  • Providing user access to the Food Trust Platform for participants
  • Integrating client IT systems to Food Trust to enable information publication
  • Developing integration specifications and workflows
  • Defining security requirements
  • Mapping client food process to Food Trust events
  • Authorize client systems to start sending data to production
  • Performing cross-client combination testing
  • Providing feedback on enhancements
  • Monitoring key performance indicators and value drivers

The client must complete one supply chain process (2-20 SKUs) onboard plus 1+ certificate in order to meet the completion criteria.

Food Trust Virtually Guided Onboarding Add-On Services Engagement

Food Trust Virtually Guided Onboarding Add-On Services Engagement will provide an additional four hours of assistance over a period of ninety days to support customer on-boarding. This will include continuous check-in and progress on getting started activities, process mapping, data validation, traceability validation, and customer integration best practices.

  • Getting started
    • Provide an overview of Food Trust
    • Gather the information needed for the getting started checklist
    • Identify product scope and supply chain process
    • Define the platform users and capabilities
    • Answer questions and continuously check in on progress
  • Process mapping
    • Confirm data is available and the fields are correct
    • Establish access and data security clearances
    • Discuss data extraction techniques
  • Data validation
    • Create code to extract the required data and generate XML
    • Validate that the data is ready for XML generation
    • Perform a client integration readiness review focused on accounts, authentication, tokens, and other key criteria
  • Traceability verification
    • Assist in validating connections
    • Assist in certificate testing
    • Transition client to the Food Trust service and support team
    • Monitor key performance indicators and value drivers
  • Custom integration and best practices
    • Integration with internal or external systems
    • Implementation of best practices

The client is responsible for the following:

  • Securing the resource commitment for the length of the project
  • Providing user access to the Food Trust Platform to perform the services


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Program number

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Program number VRM Program name
5737-B96 Cloud service IBM Product Expert Assurance Services


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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications

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None.



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Services

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of our IBM Global Services team. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information

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Specified operating environment

Software requirements

None.

Planning information

Packaging

This offering is accessed through the internet. There is no physical media or electronic deliverable.



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Ordering information

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For ordering information, consult your IBM representative or authorized IBM Business Partner, or go to the Passport Advantage website.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Channel Value Rewards.

More information can be found on the IBM Channel Value Rewards website.

To locate IBM Business Partners for Channel Value Rewards in your geography for a specific Channel Value Rewards portfolio, go to the Find a Business Partner page.

Product group: Cloud Integration and Development

Product: IBM Product Expert Assurance Services (5737-B96)

Product category: Cloud


Passport Advantage

Part description Part number
IBM Food Trust Virtually Guided Onboarding Engagement Remotely Delivered Service D1YH3LL
IBM Food Trust Virtually Guided Onboarding Add-On Services Engagement Remotely Delivered Service D1YH4LL

Charge metric

Product name PID number Charge metric
IBM Product Expert Assurance Services 5737-B96 Engagement


Engagement

Engagement is a unit of measure by which the Cloud Service can be obtained. An Engagement consists of professional and/or training services related to the Cloud Service. Sufficient entitlements must be obtained to cover each Engagement.



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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud™ Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use General Terms for Cloud Offerings and the applicable offering Service Description.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

Terms of Use

Cloud Service offering-specific terms are available on the Cloud Service terms website.

Limited warranty

See the warranty defined in the applicable agreement governing Client's acquisition for this offering.

Money-back guarantee

No

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies

No

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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Business Partner information

If you are an IBM Business Partner acquiring products from IBM, you may link to Passport Advantage Online for resellers where you can obtain Business Partner pricing information. An IBMid and password are required to access the IBM Passport Advantage website.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business Partner for Channel Value Rewards. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

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IBM Cloud is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Passport Advantage, PartnerWorld and Express are registered trademarks of IBM Corporation in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States