IBM Customer Lifecycle Management with Fenergo V8.7.3 enables financial institutions to transform how they manage clients and financial data, bringing faster onboarding, improved KYC and AML compliance, and accelerated discovery of financial crimes risks

IBM United States Software Announcement 220-264
July 7, 2020

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Program numberProgram numberPricesPrices
PublicationsPublicationsOrder nowOrder now


Overview

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IBM® Customer Lifecycle Management with Fenergo V8.7.3 is a full-process platform for financial institutions that enables them to transform how they manage clients; from initial onboarding, to regulatory compliance across multiple jurisdictions and industry segments, to client data management, ongoing due diligence, and reviews. Purpose-built by IBM and Fenergo, a third-party leader in client lifecycle management, Anti-Money Laundering (AML)/Know Your Customer (KYC) compliance, and client data management solutions, and combined with IBM Watson® technology, this solution is designed to help financial organizations accelerate discovery and mitigation of financial crimes risks from money laundering, fraud, human trafficking, terrorist financing, and sanctions throughout the customer lifecycle.

Build confidence in client financial data and relationships

Onboard customers faster and improve time to revenue. Customer Lifecycle Management with Fenergo provides a full-process orchestration management tool that manages all subprocesses and workflows that must be implemented to bring a client from initial sign up through to all the various stages of approvals and requests for information, and perform data refreshes, and conduct ongoing due diligence on customers.

Increase the rate of Straight Through Processing (STP) in onboarding. Customer Lifecycle Management with Fenergo is designed to improve STP by automating workflow rules to eliminate data entry or human errors by re-using data and streamlining key lifecycle processes, saving time and human effort while expediting the onboarding process.

Use cutting edge analytics to improve risk ratings and reduce unnecessary reviews. By complementing IBM Financial Crimes Insights analytics, Customer Lifecycle Management with Fenergo is designed to infuse a deeper understanding about customers into the entire lifecycle. This means improved entity risk insights for segmentation, networks, channel, and geographic risks. These enhanced insights can help analysis teams focus their time on the right entities and provide better data to defend risk-based decisions.

Potentially reduce the cost of compliance, audit, and regulatory update while improving overall regulatory stability. Customer Lifecycle Management with Fenergo builds upon a community-generated library of geographic and industry-specific regulatory rulesets across more than 70 jurisdictions globally, spanning global and local rules and regulations around AML/KYC, tax (Foreign Account Tax Compliance Act (FATCA), Common Reporting Standard (CRS), and 871(m)) rules, OTC derivative rules, MiFID II rules, and data privacy regulations such as GDPR.

Streamline ongoing due diligence. Enhance and accelerate the customer due diligence processes and ongoing screening requirements by using Watson™-powered intelligent automation to prepopulate key information and extract insights. "Evergreen KYC" requires reviews on fewer customers by monitoring external sources for material changes, automating entity research, and using AI to intelligently segment customers based on behavior and help uncover hidden relationships.

Improve customer experience. Customer Lifecycle Management with Fenergo provides a single, connected client journey from initial interaction through any digital channel, to compliant client, investor, or fund onboarding and lifecycle events. This capability enables your customers to interact on their mobile devices, across a range of browsers and platforms, and to have the flexibility to self-serve at their convenience, without relying on office hours, emails, or appointments.

Potentially reduce the cost of operations, compliance, and IT. Customer Lifecycle Management with Fenergo provides a full-process solution with a lower cost of ownership than either integrating multiple point solutions or maintaining and changing indefinitely a body of costly workflows that are built on business process management (BPM) tools by in-house teams as the markets and regulatory regimes in which your business operates change over time.



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Key requirements

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See the Software requirements and Hardware requirements sections.



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Planned availability date

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July 31, 2020



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Section 508 of the US Rehabilitation Act

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IBM makes no representation about the standards compliance status of these third-party products included in this offering. Contact the vendor for specific, current information on the standards compliance status of this program.



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Program number

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Program number VRM Program name
5737-N24 8.7.3 IBM Customer Lifecycle Management with Fenergo


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Offering Information

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Product information is available on the IBM Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.



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Publications

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Technical documentation is provided by the services team deploying the software.



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Services

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of the lab-based software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. IBM provides the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



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Technical information

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Specified operating environment

Hardware requirements

Production-Like & Production Environments

Application Server (Load Balanced x 2 Recommended)

OS (options) xCPU (64 bits) RAM Disk (SSD)

Windows™ Server 2012 R2

Windows Server 2016

8xCPU 32 GB 50 GB
Software requirements

Data Integration Manager/Business Rules Engine/ActiveMQ

(Load Balanced x 2 Recommended)

OS (options) xCPU (64 bits) RAM Disk (SSD)

Red Hat® 6 | 7

CentOS 7

Windows Server 2012 R2

Windows Server 2016

8xCPU 32 GB 50 GB

Elasticsearch Server

(Load Balanced x 3 node cluster recommended)

OS (options) xCPU (64 bits) RAM Disk (SSD)

Red Hat 6 | 7

CentOS 7

Windows Server 2012 R2

Windows Server 2016

8xCPU 32 GB 50 GB

Database Server

OS (options) xCPU (64 bits) RAM Disk (SSD)

Red Hat 6 | 7 (Oracle only)

Windows Server 2012 R2

Windows Server 2016

8xCPU 32 GB 100 GB
IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

Planning information

Packaging

This offering is delivered through the internet as an electronic download. There is no physical media.

Security, auditability, and control

IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities.



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Ordering information

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For ordering information, consult your IBM representative or go to the Passport Advantage website.

This program is only available through Passport Advantage. It is not available as shrinkwrap.


Passport Advantage

IBM Customer Lifecycle Management with Fenergo (5737-N24)

Part Number Description Part Number
IBM Customer Lifecycle Management with Fenergo - Annual - Tier 1 Install Committed Term License D28JYLL
IBM Customer Lifecycle Management with Fenergo - Annual - Tier 2 Install Committed Term License D28JXLL
IBM Customer Lifecycle Management with Fenergo - Annual - Tier 3 Install Committed Term License D28JWLL
IBM Customer Lifecycle Management with Fenergo - Case Band - 10,000-100,000 Item Committed Term License D28JSLL
IBM Customer Lifecycle Management with Fenergo - Case Band - 100,001-500,000 Item Committed Term License D28JTLL
IBM Customer Lifecycle Management with Fenergo - Case Band - 500,001-1,000,000 Item Committed Term License D28JULL
IBM Customer Lifecycle Management with Fenergo - Case Band - over 1,000,000 Item Committed Term License D28JVLL

Charge metric

The charge metrics for this licensed product can be found in the following License Information document:

Program identifier License Information document title License Information document number
5737-N24 IBM Customer Lifecycle Management with Fenergo L-GKET-BNQKSY

Select your language of choice and scroll down to the Charge Metrics section. Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.



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Terms and conditions

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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

This product is only available through Passport Advantage.

Licensing

IBM International Program License Agreement including the License Information document and Proof of Entitlement (PoE) govern your use of the program. PoEs are required for all authorized use. Part number products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance.

This software license includes Software Subscription and Support (also referred to as Software Maintenance).

Software Maintenance

Licenses under the IBM International Program License Agreement (IPLA) provide for support with ongoing access to releases and versions of the program. IBM includes one year of Software Subscription and Support (also referred to as Software Maintenance) with the initial license acquisition of each program acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available. Two charges apply: a one-time license charge for use of the program and an annual renewable charge for the enhanced support that includes telephone assistance (voice support for defects during normal business hours), as well as access to updates, releases, and versions of the program as long as support is in effect.

License Information number

The following License Information document applies to the offering in this announcement:

Program identifier License Information document title License Information document number
5737-N24 IBM Customer Lifecycle Management with Fenergo L-GKET-BNQKSY

Follow-on releases, if any, may have updated terms. See the License Information documents website for more information.

Limited warranty applies

Yes

Limited Warranty

Deployment Requirements

The Licensee must maintain a replica test environment of the Production Environment where the Licensee shall reproduce production Program defects and where the Licensee shall test fixes, patches or workarounds provided by IBM to address such reported Program defects, prior to deployment of such to production. For these purposes, "Production Environment" shall mean the single production instance used by the Licensee for the purposes of live data processing in the conduct of the Licensee's business operations. The Licensee shall make the determination that any such changes have been adequately tested by the Licensee in the test environment and are deemed suitable for deployment to production.

Program must be installed by IBM Services® or certified partner. Installation, removal, relocation or reconfiguration of the Program by Licensee in production or non-production environments are not covered by IBM Software Subscription and Support.

Money-back Guarantee

Part 1 of the International Program License Agreement, Section 6. Money-back Guarantee does not apply to the Program.

Limited Warranty

Paragraph 4 of Part 1 of the International Program License Agreement, Section 8. Warranty and Exclusions is replaced with:

If the Program does not function as warranted during the Warranty Period, and the problem cannot be resolved by IBM within 90 days of Licensee notifying IBM of the problem , Licensee may return the Program and its PoE to the party (either IBM or its reseller) from whom Licensee obtained it and receive a refund of the amount Licensee paid. After returning the Program, Licensee's license terminates. If Licensee downloaded the Program, Licensee should contact the party from whom Licensee obtained it for instructions on how to obtain the refund.

Non-Production Use

For each Install entitlement acquired of the following, the Licensee is granted use of the Program on a single Production Environment and four (4) Non-Production environments:

a) IBM Customer Lifecycle Management with Fenergo Annual -- Under 200 Billion Assets Under Management
b) IBM Customer Lifecycle Management with Fenergo Annual -- 200 Billion to 500 Billion Assets Under Management
c) IBM Customer Lifecycle Management with Fenergo Annual -- Over 500 Billion Assets Under Management

If the Program is designated as "Non-Production", the Program can only be deployed as part of the Licensee's internal development and test environment for internal non-production activities, including but not limited to testing, performance tuning, fault diagnosis, internal benchmarking, staging, quality assurance activity and/or developing internally used additions or extensions to the Program using published application programming interfaces. Licensee is not authorized to use any part of the Program for any other purposes without acquiring the appropriate production entitlements.

Program technical support

Technical support of a program version or release will be available for a minimum of three years from the planned availability date, as long as your Software Subscription and Support (also referred to as Software Maintenance) is in effect.

This technical support allows you to obtain assistance (by telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program. Software Subscription and Support (Software Maintenance) also provides you with access to updates (modifications or fixes), releases, and versions of the program. You will be notified, through an announcement letter, of discontinuance of support with 12 months' notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or IBM Business Partner. This extension may be available for a fee.

For additional information on the IBM Software Support Lifecycle Policy, see the IBM Software Support Lifecycle Policy website.

For offering-specific support details see the IBM Support Guide.

Volume orders (IVO)

No

Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Usage restrictions

Yes

For usage restrictions, see the License Information documents listed in this Terms and conditions section.

Software Subscription and Support applies

Yes. Software Subscription and Support, also referred to as Software Maintenance, is included with licenses purchased through Passport Advantage and Passport Advantage Express. Product upgrades and Technical Support are provided by the Software Subscription and Support offering as described in the Agreements. Product upgrades provide the latest versions and releases to entitled software, and Technical Support provides voice and electronic access to IBM support organizations, worldwide.

IBM includes one year of Software Subscription and Support with each program license acquired. The initial period of Software Subscription and Support can be extended by the purchase of a renewal option, if available.

While your Software Subscription and Support is in effect, IBM provides you assistance for your routine, short duration installation and usage (how-to) questions, and code-related questions. IBM provides assistance by telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your users.) IBM provides Severity 1 assistance 24 hours a day, 7 days a week. For additional details, see the IBM Support Guide. Software Subscription and Support does not include assistance for the design and development of applications, your use of programs in other than their specified operating environment, or failures caused by products for which IBM is not responsible under the applicable agreements.

Unless specified otherwise in a written agreement with you, IBM does not provide support for third-party products that were not provided by IBM. Ensure that when contacting IBM for covered support, you follow problem determination and other instructions that IBM provides, including in the IBM Support Guide.

For additional information about the International Passport Advantage Agreement and the IBM International Passport Advantage Express Agreement, go to the Passport Advantage and Passport Advantage Express website.

Variable charges apply

No

Educational allowance available

Not applicable.



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Statement of good security practices

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IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



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Prices

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For additional information and current prices, contact your local IBM representative.


Passport Advantage

For Passport Advantage information and charges, contact your IBM representative. Additional information is also available on the Passport Advantage and Passport Advantage Express website.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States, and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing from IBM Global Financing helps you preserve cash and credit lines, enables more technology acquisition within current budget limits, can help accelerate implementation of economically attractive new technologies, offers payment and term flexibility, and can help match project costs to projected benefits. Financing is available worldwide for credit-qualified clients.



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Order now

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To order, contact the IBM Digital Sales Center or your local IBM representative. To identify your local IBM representative, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com


IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.

Note: Shipments will begin after the planned availability date.

Trademarks

Watson is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, IBM Watson, Passport Advantage, Express and IBM Services are registered trademarks of IBM Corporation in the United States, other countries, or both.

Windows is a trademark of Microsoft Corporation in the United States, other countries, or both.

Red Hat is a registered trademark of Red Hat Inc. in the U.S. and other countries.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States