IBM Watson Workspace Essentials integrates cognitive capabilities for powerful, purposeful team collaboration solutions across the enterprise

IBM United States Software Announcement 217-483
September 26, 2017

Table of contents
OverviewOverviewTechnical informationTechnical information
Key prerequisitesKey prerequisitesOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
Program numberProgram numberOrder nowOrder now

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At a glance
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Watson™ Workspace Essentials is a differentiated solution for purposeful team collaboration solutions for the enterprise, offering the following key features and capabilities:

  • Group and 1-to-1 messaging
  • Share files and content
  • Search
  • Presence awareness
  • Notifications
  • Cognitive Moments feature for summarizing conversation topics
  • Open APIs for integration
  • Custom apps and integrations
  • Enterprise administration and management:
    • Account and user management
    • Enterprise federation through SAML
    • Space membership controls; for example, change and add owner
  • Guest access support
  • Online forum and knowledge base
  • Available on desktop, web browser, and mobile app (Android and iOS)

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IBM Watson® Workspace Essentials is a differentiated collaboration solution with the built-in power of Watson. It is designed to help your teams, squads, and workgroups to connect and collaborate from anywhere on any device. It has full, searchable history of all conversations and one central place for all shared images and content. Third-party apps can be connected to Watson Workspace Essentials to help you work more seamlessly with your everyday tools.

Watson Workspace Essentials is the first application to use cognitive technology to summarize conversations, prioritize what is important, and connect actionable language to next steps so that your teams are more efficient, productive, and focused.

Watson Workspace Essentials can help the teams, squads, and workgroups in your organization to:

  • Increase productivity by filtering the noise from the multiple conversation threads thus making the collaborations more effective
  • Benefit from consolidated and integrated conversations and actions in a single user experience, increasing user productivity and efficiency
  • Build a broad category of collaboration solutions by integrating with third-party applications or building new applications
  • Maintain a full, searchable history of all conversations and access all shared images and content in one central location

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Key prerequisites
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  • Internet connection
  • Supported browser

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Planned availability date
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September 26, 2017

See the Availability of national languages section for national language availability.

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Watson Workspace Essentials combines cognitive with collaboration

With the versatility of Watson Workspace Essentials, collaboration is easy and intuitive, and enables you and your teams to stay focused and productive by leveraging cognitive capabilities powered by IBM Watson.

  • Watson Workspace Essentials is available for Mac, Windows™, iOS, Android, and web browsers, enabling you to stay connected across devices.
  • Creating collaborative spaces for your teams is accomplished in just a few steps, including adding members from within your organization or even external guests.
  • Direct messaging allows you to send private messages to one other person.
  • Files, images, and other content can be easily uploaded and shared.
  • Conversation history is searchable, enabling you to quickly find important messages or files across all of your teams' conversations.
  • The Moments feature is powered by IBM Watson and brings a cognitive layer to team-based collaboration, enabling you to quickly summarize and filter what is relevant to you and take action.
  • Developers can create, share, and publish their own apps by using Watson Workspace Essentials APIs. See IBM Watson Work Developers page for more information.

Watson Workspace Essentials differentiates by having cognitive at its core

IBM Watson Workspace Essentials has cognitive built-in its core. The cognitive APIs are part of the foundation, surfacing key components of the conversation, including actions and intents. Additionally, moments are smart summaries of the things that happened in your space. Think of moments as an easy way to view the conversation history so you can focus on what matters to you.

Moments is a differentiating feature, leveraging Watson to recognize the natural breaks in the conversation and converting them to individual moments. Watson uses natural language processing to understand your team's conversation to identify and extract the main keywords. It pulls out the actions and questions in your conversation and highlights these as part of the conversation. Watson also identifies the context of the conversations in the third-party integrations.

Watson Workspace Essentials can also be trained on custom cognitive actions for an industry or business process.

Watson Workspace Essentials brings the value of cognitive collaboration to different lines of business in your organization

Watson Workspace Essentials keeps business teams throughout your organization connected, communicating frequently, and aligned. Some examples:

  • Sales teams. Watson Workspace Essentials helps sales teams that are working together to help identify, progress, and close opportunities. Teams can create spaces to improve communication and transparency between sales, marketing, product development, and support, as well as converse in real time with external clients and partners. This means all important materials that teams share are in one central location, enabling users to easily find details from previous conversations, deals, and decisions using search.
  • Developers and engineers. Watson Workspace Essentials streamlines the process, making it easy for developers and engineers to collaborate seamlessly across time zones and around the world. Teams can create spaces to facilitate scrums and swats; having access to their communication across design, ops, and product available on all their devices; build their own custom integrations to track bug notifications, change requests, or system outages; and easily get a status on activity that's transpired using the moments feature.
  • Project managers. Watson Workspace Essentials helps project managers efficiently run their projects without requiring shortcuts. Teams can create spaces to share project updates, files, URLs, resources, and deliverables, and get feedback in real time. Team members can communicate seamlessly so that they stay current with projects, as well as related upcoming events. Teams can even create custom integrations to push updates from their favorite project management tool into Watson Workspace and vice versa.
  • Executives. Watson Workspace Essentials helps executives stay engaged with the key events and projects that they oversee. It enables executives to stay focused on what matters, make decisions, and guide the people that count on them. An executive can quickly assemble team spaces to deliver business outcomes and stay connected with employees regardless of location. Watson Workspace Essentials brings easy management collaboration capabilities so that busy executives stay current with the moments feature, where they can quickly jump back into project conversations to provide feedback and guidance without scheduling more meetings.

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Availability of national languages
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Description Availability date Language
IBM Watson Workspace Essentials September 26, 2017 English

Translation information, if available, can be found at the Translation Reports website.

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Program number
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Program number VRM Program name
5737-E69 Cloud Service IBM Watson Workspace Essentials

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Offering Information
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Product information is available on the IBM® Offering Information website.

More information is also available on the Passport Advantage® and Passport Advantage Express® website.

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No publications are shipped with this program.

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Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of our lab-based, software services team and the business consulting, project management, and infrastructure expertise of IBM Software Services for Collaboration. Also, we extend our IBM Software Services reach through IBM Business Partners to provide an extensive portfolio of capabilities. Together, we provide the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.

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Technical information
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Specified operating environment

Software requirements
  • iOS V10.0, or later
  • Android V5.0, or later
  • Browser support - Chrome and Firefox
  • Microsoft™ Windows 7, or later (64-bit)
  • MAC OS 10.9, or later

The program's specifications and specified operating environment information may be found in documentation accompanying the program, if available, such as a readme file, or other information published by IBM, such as an announcement letter. Documentation and other program content may be supplied only in the English language.

Planning information


This offering is delivered through the internet. There is no physical media.

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Ordering information
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This product is only available through Passport Advantage. It is not available as shrinkwrap.

These products may only be sold directly by IBM or by authorized IBM Business Partners for Channel Value Rewards.

More information can be found on the IBM Channel Value Rewards website.

To locate IBM Business Partners for Channel Value Rewards in your geography for a specific Channel Value Rewards portfolio, go to the Find a Business Partner page.

Product Group: IBM Collaboration Solutions

Product: IBM Watson Workspace Essentials - 5737-E69

Product Category: Collaboration Solutions

Passport Advantage

IBM Watson Workspace Essentials (5737-E69)

Program name/Description Part number
IBM Watson Workspace Essentials Authorized User per Month D1URWLL
IBM Watson Workspace Essentials Authorized User Overage D1URXLL

Charge metric

Program name Charge metric
IBM Watson Workspace Essentials Authorized User

Authorized User

Authorized User is a unit of measure by which the IBM Cloud Service can be obtained. Client must obtain separate, dedicated entitlements for each unique Authorized User given access to the IBM Cloud Service in any manner directly or indirectly (for example, through a multiplexing program, device or application server) through any means. Sufficient entitlements must be obtained to cover the number of Authorized Users given access to the IBM Cloud Service during the measurement period specified in Client's Proof of Entitlement (PoE) or Transaction Document.

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Terms and conditions
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The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction for the acquisition of Cloud Services from IBM consist of either the IBM Cloud Services Agreement and the applicable offering Service Description or the IBM International Passport Advantage Agreement or the International Passport Advantage Express Agreement and the IBM Terms of Use General Terms for Cloud Offerings and the applicable offering Service Description.

This product is only available through Passport Advantage. It is not available as shrinkwrap.

Technical support

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Additional technical support information for this Cloud Service offering may be found in the IBM Support Handbook or in service-specific documentation.

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Cloud Service offering-specific terms are available on the Cloud Service terms website.

Limited warranty

Refer to the warranty defined in the applicable agreement governing client's acquisition for this offering.

Money-back guarantee


Volume orders (IVO)


Passport Advantage applies

Yes, information is available on the Passport Advantage and Passport Advantage Express website.

Software Subscription and Support applies


IBM Operational Support Services - SoftwareXcel


Variable charges apply


Educational allowance available

Not applicable.

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Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.

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Business Partner information

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Order now
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