IBM Proactive Support for Power Systems is enhanced

IBM United States Software Announcement 219-242
November 12, 2019

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsOrdering informationOrdering information
Planned availability datePlanned availability dateTerms and conditionsTerms and conditions
DescriptionDescriptionPricesPrices
Program numberProgram numberOrder nowOrder now
PublicationsPublications


Back to topBack to top

Overview

Top rule

IBM® Proactive Support for Power® Systems, provided by highly skilled support specialists, is designed to provide an integrated approach to proactive, coordinated support for multiproduct and multivendor IT environments.

Proactive Support for Power Systems is now enabled in the IBM Power Systems configurator tools for IBM AIX®, IBM i, Linux® (distributor and OSS), and SAP HANA. This enhancement helps maximize the potential for product resiliency and lower your overall operation cost.



Back to topBack to top

Key requirements

Top rule

The following services are required for the duration of the proposed Proactive Support.

If Proactive Support for AIX/IBM i is selected:

  • IBM Software Maintenance (SWMA) for AIX (if AIX is present on the target server)
  • IBM SWMA for IBM i (if IBM i is present on the target server)


Back to topBack to top

Planned availability date

Top rule

November 15, 2019



Back to topBack to top

Description

Top rule

Proactive Support for Power Systems is an optional add-on to the base software (SWMA or Support Line) or hardware (warranty or HWMA) for Power Systems servers that gives you a service solution for complex, versatile, and powerful IT products.

Now enabled in the Power Systems configurator tools for AIX, IBM i, Linux (distributor and OSS), and SAP HANA, Proactive Support for Power Systems can help you maximize product resiliency, minimize the risks that impact the ability of your Power Systems server to contribute to the success of your business operations, and minimize your operational cost.

Proactive Support for Power Systems has three primary components:

  • Managed Support provides a named product support specialist who acts as an extension of your in-house staff within IBM Support and maintains regular communication with you through quarterly status calls and electronic reports. The specialist maintains an up-to-date awareness of your enhanced problem resolution service components.
  • Proactive Support offers a combination of analytical tools (TSA, ProWeb), emergency maintenance notifications, automated alert reports on the latest AIX/IBM i maintenance, performance management summary reports, and expert advice by specialists who knows you and your environment.
  • Enhanced Problem Resolution offers fast, managed problem resolution through the unique IBM Direct Access Code (DAC) system that provides direct access to a dedicated team of product support specialists who can quickly diagnose a problem, resolve it directly, or route it to and engage additional expert assistance. This team will respond live or within a maximum of 30 minutes 24x7x365 to any hardware or software problem reported to them through DAC (phone) or within 60 minutes by quoting the DAC (electronic submission).

For more information on Proactive Support for Power Systems, see Software Announcement 218-426, dated September 11, 2018.



Back to topBack to top

Program number

Top rule

Program number VRM Program name
5771-PXI 1.0.0 Proactive Support for AIX/IBM i 1 Year
5773-PXI 1.0.0 Proactive Support for AIX/IBM i 3 Year
Program number Maintenance 1-year Program number Maintenance 3-year Program number
5771-PXI N/A N/A
5773-PXI N/A N/A


Back to topBack to top

Offering Information

Top rule

Product information is available on the IBM Offering Information website.



Back to topBack to top

Publications

Top rule

A copy of the Client Notice and Agreement for Proactive Support for Power Systems are shipped with the order. Client Notice refers to the website where the agreement sets the terms of support for Proactive Support for Power Systems. The applicable agreement is posted on the website for the specific country or region in which the software is installed. The agreement does not require a client signature. The agreement terms govern the service. By the client ordering, making payment for, or using the service, the client accepts the terms of the agreement without modification. The service becomes subject to this agreement when IBM or your IBM Business Partner accepts your order or payment.



Back to topBack to top

Services

Top rule

Software Services

IBM Software Services has the breadth, depth, and reach to manage your services needs. You can leverage the deep technical skills of the lab-based software services team and the business consulting, project management, and infrastructure expertise of the IBM Global Services team. IBM provides the global reach, intellectual capital, industry insight, and technology leadership to support a wide range of critical business needs.

To learn more about IBM Software Services, contact your Lab Services Sales or Delivery Leader.



Back to topBack to top

Technical information

Top rule

Specified operating environment

Hardware requirements

One or more Power Systems servers.

Software requirements

If Proactive Support for AIX/IBM i is selected:

  • IBM SWMA for AIX (if AIX is present on the target server)
  • IBM SWMA for IBM i (if IBM i is present on the target server)
IBM Support

IBM Support is your gateway to technical support tools and resources that are designed to help you save time and simplify support. IBM Support can help you find answers to questions, download fixes, troubleshoot, submit and track problem cases, and build skills. Learn and stay informed about the transformation of IBM Support, including new tools, new processes, and new capabilities, by going to the IBM Support Insider.

You can also access the Service requests and PMRs website for additional support options.

Planning information

Packaging

Not applicable



Back to topBack to top

Ordering information

Top rule

Consult your IBM representative.

5771-PXI - Proactive Support for AIX/IBM i 1 Year

Feature description OTC feature number
Proactive Support for AIX and IBM i - 1PG05 2414
Feature description Supply feature number
USA Agreements doc (Agreements for IBM Software Support Services) 5810
WW Notice doc (Agreements for IBM Software Support Services) 5809

5773 - PXI - Proactive Support for AIX/IBM i 3 Year

Feature description OTC Feature number
Proactive Support for AIX and IBM i - 3PG05 1966
Feature description Supply feature number
USA Agreements doc (Agreements for IBM Software Support Services) 5810
WW Notice doc (Agreements for IBM Software Support Services) 5809

Charge metric

The charge metric for these licensed products can be found in the following License Information documents:

Program identifier Charge metric License Information document number
5771-PXI Per Server N/A
5773-PXI Per Server N/A


Back to topBack to top

Terms and conditions

Top rule

The information provided in this announcement letter is for reference and convenience purposes only. The terms and conditions that govern any transaction with IBM are contained in the applicable contract documents such as the IBM International Program License Agreement, IBM International Passport Advantage® Agreement, and the IBM Agreement for Acquisition of Software Maintenance.

License Information number

Not applicable

Limited warranty applies

No

Money-back guarantee

If for any reason you are dissatisfied with the program and you are the original licensee, you may obtain a refund of the amount you paid for it, if within 30 days of your invoice date you return the program and its PoE to the party from whom you obtained it. If you downloaded the program, you may contact the party from whom you acquired it for instructions on how to obtain the refund.

For clarification, note that for programs acquired under any of IBM's On/Off Capacity on Demand (On/Off CoD) software offerings, this term does not apply since these offerings apply to programs already acquired and in use by you.

Volume orders (IVO)

No

Passport Advantage applies

No

Software Subscription and Support applies

For operating system software, the revised IBM Operational Support Services - SoftwareXcel offering will provide support for those operating systems and associated products that are not available with the Software Subscription and Support (Software Maintenance) offering.

This will ensure total support coverage for your enterprise needs, including IBM and selected non-IBM products. For complete lists of products supported under both the current and revised offering, go to the Supported product list website.

System i Software Maintenance applies

No

Variable charges apply

No

Educational allowance available

Not applicable



Back to topBack to top

Statement of good security practices

Top rule

IT system security involves protecting systems and information through intrusion prevention, detection, and response to improper access from within and outside your enterprise. Improper access can result in information being altered, destroyed, or misappropriated or can result in misuse of your systems to attack others. Without a comprehensive approach to security, no IT system or product should be considered completely secure and no single product or security measure can be completely effective in preventing improper access. IBM systems and products are designed to be part of a regulatory compliant, comprehensive security approach, which will necessarily involve additional operational procedures, and may require other systems, products, or services to be most effective.

Important: IBM does not warrant that any systems, products, or services are immune from, or will make your enterprise immune from, the malicious or illegal conduct of any party.



Back to topBack to top

Prices

Top rule

For all local charges, contact your IBM representative or your authorized IBM Business Partner.

Program name: 5771-PXI - Proactive Support for AIX/IBM i 1 Year

Feature description OTC Feature number
Proactive Support for AIX and IBM i - 1PG05 2414

Program name: 5773 - PXI - Proactive Support for AIX/IBM i 3 Year

Feature description OTC Feature number
Proactive Support for AIX and IBM i - 3PG05 1966


Back to topBack to top

Order now

Top rule

To order, contact the IBM Digital Sales Center, your local IBM representative, or your IBM Business Partner. To identify your local IBM representative or IBM Business Partner, call 800-IBM-4YOU (426-4968). For more information, contact the IBM Digital Sales Center.

Phone: 800-IBM-CALL (426-2255)

Fax: 800-2IBM-FAX (242-6329)

For IBM representative: askibm@ca.ibm.com

For IBM Business Partner: pwcs@us.ibm.com

IBM Digital Sales Offices
1177 S Belt Line Rd
Coppell, TX 75019-4642, US

The IBM Digital Sales Center, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products.


Note: Shipments will begin after the planned availability date.

Trademarks

IBM, Power, AIX, Passport Advantage and System i are registered trademarks of IBM Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM United States