IBM Power Systems delivers new Hardware Management Console for IBM POWER technology-based servers

IBM Europe Hardware Announcement ZG21-0002
April 13, 2021

Table of contents
OverviewOverviewTechnical informationTechnical information
Key requirementsKey requirementsTerms and conditionsTerms and conditions
Planned availability datePlanned availability datePricesPrices
Product numberProduct numberAnnouncement countriesAnnouncement countries
PublicationsPublications


At a glance

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The IBM® Power® Systems Hardware Management Console (HMC), based on POWER® technology, is a dedicated-function device used solely for the control and service functions of IBM Power Systems servers. It is designed to deliver management support for Power servers using IBM POWER7, IBM POWER8®, or IBM POWER9™ technology-based processors.

The HMC has the following standard hardware attributes:

  • 1U base configuration
  • POWER9 130W 6c CPU
  • 64 GB (4 x 16 GB) or 128 GB (4 x 32 GB) of DDR4 system memory
  • 2 x 1.8 TB SAS SFF 2.5-inch hard disk drive (HDD) RAID 1
  • Rail bracket option for round-hole rack mounts
  • Two USB 3.0 hub ports in the front of the server (option to remove)
  • Two USB 3.0 hub ports in the rear of the server
  • Redundant 900W power supplies
  • 4 x 1 Gb Ethernet ports
  • 2 x 10 Gb Ethernet Ports on optional PCI adapter
  • 1 x 1 Gb baseboard management controller (BMC) Ethernet port


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Overview

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The Power HMC (7063-CR2) is a dedicated rack-mounted workstation that helps you to configure and manage system resources on Power servers using POWER7, POWER8, or POWER9 technology-based processors. The HMC connects to one or more managed systems to perform the following primary functions:

  • Provide a console for system administrators and service providers to manage server hardware
  • Deliver basic virtualization management through support for configuring logical partitions (LPARs) and dynamic resource allocation, including processor and memory settings
  • Detect, report, and store changes in hardware conditions
  • Act as a service focal point for service providers to determine an appropriate service strategy
  • Display operating system session terminals for each partition
  • Provide the call home focal point for managed servers
  • Display ASMI menus for managed servers

The HMC also supports advanced service functions, including guided repair and verify, concurrent firmware updates for managed systems, and around-the-clock error reporting with Electronic Service Agent for faster support.

The HMC is delivered with its machine code preinstalled on the HDD. After the HMC is installed and connected to a managed system, you can perform system management tasks.

The HMC machine code does not have provisions for loading or running additional applications that are not related to hardware management or service. All of the tasks needed to maintain the managed system, the underlying operating system, and the HMC machine code are available by using the HMC management interface.

IBM offers integration of the Power HMC into racks before shipping.

Note: IBM also offers the Power Systems virtual HMC (vHMC) as a software-based alternative to the HMC appliance. The vHMC software is delivered in the form of a prebuilt virtual machine (VM) that can be downloaded and deployed on IBM PowerVM® or various x86 virtualization platforms. The vHMC software is updated in alignment with updates to the HMC appliance.

Due to client demand, HMC V9.2 code is now available for 7042-CR9 HMC. HMC V9.2 will be the last supported HMC code release for 7042-CR9. POWER9 servers with 950 firmware (FW950) or later, if managed by an HMC, require either the x86-based HMC, 7042-CR9, POWER-based HMC, 7063-CR1 or later; or the HMC Virtual Appliance, 5765-HMW (x86 based), or 5765-HMB (POWER based) or later. For additional information, see the HMC Support Matrix.



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Key requirements

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See the Hardware requirements and Software requirements section for details.



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Planned availability date

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May 21, 2021



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Product number

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The following are newly announced features on the specific models of the IBM Power Systems 7063 machine type:

                                                  Machine  Model   Feature
Description                                       type     number  number
Hardware Management Console                       7063     CR2          
 



EMEA Bulk MES Indicator                           7063     CR2     0004 

 

Hardware Management Console License for CR2       7063     CR2     0964 
Rack Indicator, Rack #1                           7063     CR2     4651 
Rack Indicator, Rack #2                           7063     CR2     4652 
Rack Indicator, Rack #3                           7063     CR2     4653 
Rack Indicator, Rack #4                           7063     CR2     4654 
Rack Indicator, Rack #5                           7063     CR2     4655 
Rack Indicator, Rack #6                           7063     CR2     4656 
Rack Indicator, Rack #7                           7063     CR2     4657 
Rack Indicator, Rack #8                           7063     CR2     4658 
Rack Indicator, Rack #9                           7063     CR2     4659 
Rack Indicator, Rack #10                          7063     CR2     4660 
Rack Indicator, Rack #11                          7063     CR2     4661 
Rack Indicator, Rack #12                          7063     CR2     4662 
Rack Indicator, Rack #13                          7063     CR2     4663 
Rack Indicator, Rack #14                          7063     CR2     4664 
Rack Indicator, Rack #15                          7063     CR2     4665 
Rack Indicator, Rack #16                          7063     CR2     4666 
Power Cord 4.3m (14-ft), Drawer to IBM PDU (250V/
10A)                                              7063     CR2     6458 
Power Cord 4.3m (14-ft), Drawer To OEM PDU 
(125V, 15A)                                       7063     CR2     6460 
Power Cord 4.3m (14-ft), Drawer to Wall/OEM PDU
(250V/15A) U. S.                                  7063     CR2     6469 
Power Cord 1.8m (6-ft), Drawer to Wall (125V/15A) 7063     CR2     6470 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU
(250V/10A)                                        7063     CR2     6471 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU
(250V/16A)                                        7063     CR2     6472 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU
(250V/10A)                                        7063     CR2     6473 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/13A)                                        7063     CR2     6474 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/16A)                                        7063     CR2     6475 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/10A)                                        7063     CR2     6476 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/16A)                                        7063     CR2     6477 
Power Cord 2.7 M(9-foot), To Wall/OEM PDU,
(250V, 16A)                                       7063     CR2     6478 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(125V/15A or 250V/10A )                           7063     CR2     6488 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/10A)                                        7063     CR2     6493 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/10A)                                        7063     CR2     6494 
Power Cord 2.7M (9-foot), To Wall/OEM PDU,
(250V, 10A)                                       7063     CR2     6496 
Power Cable - Drawer to IBM PDU, 200-240V/10A     7063     CR2     6577 
Power Cord 2.7M (9-foot), To Wall/OEM PDU,
(125V, 15A)                                       7063     CR2     6651 
Power Cord 2.7M (9-foot), To Wall/OEM PDU,
(250V, 15A)                                       7063     CR2     6659 
Power Cord 4.3m (14-ft), Drawer to Wall/OEM PDU
(125V/15A)                                        7063     CR2     6660 
Power Cord 2.8m (9.2-ft), Drawer to IBM PDU,
(250V/10A)                                        7063     CR2     6665 
Power Cord 4.3M (14-foot), Drawer to OEM PDU,
(250V, 15A)                                       7063     CR2     6669 
Power Cord 2.7M (9-foot), Drawer to IBM PDU,
250V/10A                                          7063     CR2     6671 
Power Cord 2M (6.5-foot), Drawer to IBM PDU,
250V/10A                                          7063     CR2     6672 
Power Cord 2.7m (9-ft), Drawer to Wall/OEM PDU,
(250V/10A)                                        7063     CR2     6680 
AC Power Supply - 900W                            7063     CR2     EB2L 
RAID1 Enabled                                     7063     CR2     EB2T 
Front of Panel without USB ports                  7063     CR2     EBZ0 
Front of Panel with 2x USB ports                  7063     CR2     EBZ1 
Front of Panel without USB ports - OEM            7063     CR2     EBZ2 
Front of Panel with 2x USB ports - OEM            7063     CR2     EBZ3 
1.8 TB 10K RPM 4K SAS HDD SFF                     7063     CR2     EHMD 
Power Cable - Drawer to IBM PDU (250V/10A)        7063     CR2     ELC5 
16 GB DDR4 Memory                                 7063     CR2     EM62 
32 GB DDR4 Memory                                 7063     CR2     EM63 
PCIe2 2-port 10/1GbE BaseT RJ45 Adapter           7063     CR2     EN0W 


6-core 3.0 GHz POWER9 Processor                   7063     CR2     EP75 
Fixed Length Rail Kit for 7063-CR2                7063     CR2     ERK0 
Adjustable Length Rail Kit for 7063-CR2           7063     CR2     ERK1 

The following are features already announced for the IBM Power Systems 7063 machine type:

                                                  Machine  Model   Feature
Description                                       type     number  number

One CSC Billing Unit                              7063     CR2     0010 
Ten CSC Billing Units                             7063     CR2     0011 
 



US TAA Compliance Indicator                       7063     CR2     0983 







Product assembled in USA manufacturing plant      7063     CR2     0984 

 

Custom Service Specify, Rochester Minn, USA       7063     CR2     1140 
One and only one rack indicator feature is required on
all orders (#4650 to #4666).
Rack Indicator- Not Factory Integrated            7063     CR2     4650 
HMC/Server Order Linkage Indicator                7063     CR2     9069 
Order Routing Indicator- System Plant             7063     CR2     9169 
Language Group Specify - US English               7063     CR2     9300 
Month Indicator                                   7063     CR2     9461 
Day Indicator                                     7063     CR2     9462 
Hour Indicator                                    7063     CR2     9463 
Minute Indicator                                  7063     CR2     9464 
Qty Indicator                                     7063     CR2     9465 
Countable Member Indicator                        7063     CR2     9466 
Language Group Specify - Dutch                    7063     CR2     9700 
Language Group Specify - French                   7063     CR2     9703 
Language Group Specify - German                   7063     CR2     9704 
Language Group Specify - Polish                   7063     CR2     9705 
Language Group Specify - Norwegian                7063     CR2     9706 
Language Group Specify - Portuguese               7063     CR2     9707 
Language Group Specify - Spanish                  7063     CR2     9708 
Language Group Specify - Italian                  7063     CR2     9711 
Language Group Specify - Canadian French          7063     CR2     9712 
Language Group Specify - Japanese                 7063     CR2     9714 
Language Group Specify - Traditional Chinese  
(Taiwan)                                          7063     CR2     9715 
Language Group Specify - Korean                   7063     CR2     9716 
Language Group Specify - Turkish                  7063     CR2     9718 
Language Group Specify - Hungarian                7063     CR2     9719 
Language Group Specify - Slovakian                7063     CR2     9720 
Language Group Specify - Russian                  7063     CR2     9721 
Language Group Specify - Simplified Chinese (PRC) 7063     CR2     9722 
Language Group Specify - Czech                    7063     CR2     9724 
Language Group Specify - Romanian                 7063     CR2     9725 
Language Group Specify - Croatian                 7063     CR2     9726 
Language Group Specify - Slovenian                7063     CR2     9727 
Language Group Specify - Brazilian Portuguese     7063     CR2     9728 
Language Group Specify - Thai                     7063     CR2     9729 
SP Warranty and Maintenance 5Y 24x7 Same Day ORT  7063     CR2     B0LP 
SP Hard Drive/Media Retention - Power 5 years     7063     CR2     B0PR 
ServicePac® for Basic Selection for Power 5 years 7063     CR2     B0SR 
SP WAMO 3Y 24x7 SD                                7063     CR2     B0UW 
 



ServicePac for Basic Selection for Power 3 years  7063     CR2     B0VC 

 

SP HDR/MR POWER 3Y                                7063     CR2     B0VH 
Custom Service Specify, Mexico                    7063     CR2     ECSM 
Custom Service Specify, Poughkeepsie, USA         7063     CR2     ECSP 
IBM Power Private Cloud Rack Solution Indicator   7063     CR2     ELG2 
S&H - No Charge                                   7063     CR2     ESC0 
S&H-a                                             7063     CR2     ESC5 

The following are newly announced features on the specific models of the IBM Power Systems 7014 and 7965 machine type:

Planned Availability Date May 21, 2021

New Feature

                                                  Machine  Model   Feature
Description                                       type     number  number

Rack Content Specify 7063-CR2                     7014     T00     ERCN 
                                                  7014     T42          
                                                  7965     S42          



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Publications

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No publications are shipped with the announced products.

To access the IBM Publications Center Portal, go to the IBM Publications Center website.

The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. A large number of publications are available online in various file formats, which can currently be downloaded.


National language support

Not applicable



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Services

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IBM Systems Lab Services

IBM Systems Lab Services offers a wide array of services available for your enterprise. It brings expertise on the latest technologies from the IBM development community and can help with your most difficult technical challenges.

IBM Systems Lab Services exists to help you successfully implement emerging technologies so as to accelerate your return on investment and improve your satisfaction with your IBM systems and solutions. Services examples include initial implementation, integration, migration, and skills transfer on IBM systems solution capabilities and recommended practices. IBM Systems Lab Services is one of the service organizations of IBM's world-renowned IBM Systems Group development labs.

For details on available services, contact your IBM representative or go to the IBM Systems Lab Services website.

Global Technology Services

IBM services include business consulting, outsourcing, hosting services, applications, and other technology management.

These services help you learn about, plan, install, manage, or optimize your IT infrastructure to be an on-demand business. They can help you integrate your high-speed networks, storage systems, application servers, wireless protocols, and an array of platforms, middleware, and communications software for IBM and many non-IBM offerings. IBM is your one-stop shop for IT support needs.

For details on available services, contact your IBM representative or go to the IBM Global Technology Services® website.

For details on available IBM Business Continuity and Recovery Services, contact your IBM representative or go to the Resiliency Services website.

Details on education offerings related to specific products can be found on the IBM Skills Gateway website.



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Technical information

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Specified operating environment

Physical specifications
    • Width: 434.10 mm (17.1 in.)
    • Depth: 726.76 mm (28.6 in.)
    • Height: 43.71 mm (1.7 in.)
    • Weight: 17.6 kg (38.8 lb)

    To assure installability and serviceability in non-IBM industry-standard racks, review the installation planning information for any product-specific installation requirements.

Operating environment

For some standards and guidelines about the operating environment, see the ASHRAE-A2 website.

Hardware requirements

The IBM Power Systems HMC requires a minimum HMC code level V9R2M950. This code level restricts the CR2 model to management of POWER7, POWER8, or POWER9 servers. If you need redundant HMC function, the servers can be attached to two separate HMCs to address availability requirements. All HMCs must have the same level of HMC Licensed Machine Code installed.

Management of multiple servers from an HMC might require the use of an Ethernet hub, which provides a physical connection from the HMC to each server rather than a logical Ethernet connection over a LAN.

IBM Knowledge Center provides information about classic and enhanced GUIs for configuring and operating single or multiple managed systems.

Software requirements

The following web browsers are supported for connection with the HMC Licensed Machine Code V9R2M950:

  • Microsoft™ Internet Explorer 1082.18362.0.
  • Firefox (version 82.0.1 (64-bit).
  • Chrome 86.0.4240.111 (Official Build) (64-bit) and Java™ 8 Runtime Environment are supported.
  • Safari (versions 14.0 and 12.0.5)

The following web browsers are supported for connection with the OpenPower BMC:

  • Chrome version 60
  • Firefox version 52.1.2
  • Microsoft Internet Explorer version 11
  • Safari version 10.1.2

Limitations
  • The HMC is a dedicated-function device used only for the control and service functions of the Power servers. It is not available for use as a general purpose computing resource.
  • The HMC requires a minimum HMC code level. This code level restricts the HMC to management of POWER7, POWER8, or POWER9 servers.

Integrated repair and verify for CRUs is available at this time in English only. Clients who want access to the translated services guides will be directed to an external website from their HMC.

If additional assistance is required with interpreting English repair and verify:

  • Contact the IBM Hardware Support Center (using the method you would normally use to obtain support for your hardware), and ask for Hardware Support. Be sure to have your HMC machine type and serial number available. Indicate that you have problems with translated repair and verify.
  • An IBM Service Support Representative (SSR) may be dispatched to your site to assist with your repair and verify activity.
  • The HMC and attached servers may not be accessible to you while the SSR is working.

Planning information

Cable orders

Additional Ethernet cables are required to attach the HMC to the system central electronics complex. These cables are customer supplied.

An additional Ethernet cable is required for remote management. The cable connects to the baseboard management controller (BMC).

Security, auditability, and control

This product uses the security and auditability features of the server operating system.

The client is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communications facilities.

IBM Systems Lab Services

For details on available services, contact your IBM representative or go to the IBM Systems Lab Services website.

Global Technology Services

Contact your IBM representative for the list of selected services available in your country, either as standard or customized offerings, for the efficient installation, implementation, and/or integration of this product.



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Terms and conditions

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Volume orders

Contact your IBM representative.

Products - terms and conditions

Warranty period
Warranty and Additional Coverage Options: Coverage Summary:(1)

Warranty Period:

Service Level:

1 year

IBM On-Site Limited, 9x5 Next Business Day (1)

Service Upgrade Options:  
Warranty Service Upgrade IBM On-Site Repair, 9x5 Same Day (2) and 24x7 Same Day options
Maintenance Services (Post-Warranty): IBM On-Site Repair, Next Business Day and Same Day options
IBM Hardware Maintenance Services - committed maintenance: (3) Y
(1) Known exception: China and Turkey.
Warranty for China is 1 Year CRU ONLY 9X5 NBD.
Warranty for Turkey is 2 Years CRU and On-site 9X5 NBD.
(2) offered in US and EMEA only.
(3) not offered in the US.

One year

To obtain copies of the IBM Statement of Limited Warranty, contact your reseller or IBM. An IBM part or feature installed during the initial installation of an IBM machine is subject to the full warranty period specified by IBM. An IBM part or feature that replaces a previously installed part or feature assumes the remainder of the warranty period for the replaced part or feature. An IBM part or feature added to a machine without replacing a previously installed part or feature is subject to a full warranty. Unless specified otherwise, the warranty period, type of warranty service, and service level of a part or feature are the same as those for the machine in which it is installed.

Warranty service

If required, IBM provides repair or exchange service depending on the types of warranty service specified for the machine. IBM will attempt to resolve your problem over the telephone, or electronically through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. If applicable to your product, parts considered Client Replaceable Units (CRUs) will be provided as part of the machine's standard warranty service.

Service levels are response-time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information.

CRU Service

IBM provides replacement CRUs to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request. CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRU

Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

Tier 2 (optional) CRU

You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

Based upon availability, CRUs will be shipped for next business day (NBD) delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, return instructions and a container are shipped with the replacement CRU. You may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

The following parts have been designated as Tier 1 CRUs:

  • TOD 3.0V Lithium
  • Fans
  • TPM Card
  • AC Power Supply
  • Disk
  • Memory
  • Processor
  • Adapter
  • Power Cords
  • Rails
CRU and On-site Service

At IBM's discretion, you will receive specified CRU service, or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Service level is:

  • 9 hours per day, Monday through Friday, excluding public or national holidays, next business day response. Calls must be received by 15:00 local time in order to qualify for next business day response.


Non-IBM parts service

Warranty service

IBM is now shipping machines with selected non-IBM parts that contain an IBM field replaceable unit (FRU) part number label. These parts are to be serviced during the IBM machine warranty period. IBM is covering the service on these selected non-IBM parts as an accommodation to their clients, and normal warranty service procedures for the IBM machine apply.

International Warranty Service

International Warranty Service allows you to relocate any machine that is eligible for International Warranty Service and receive continued warranty service in any country where the IBM machine is serviced. If you move your machine to a different country, you are required to report the machine information to your Business Partner or IBM representative.

The warranty service type and the service level provided in the servicing country may be different from that provided in the country in which the machine was purchased. Warranty service will be provided with the prevailing warranty service type and service level available for the eligible machine type in the servicing country, and the warranty period observed will be that of the country in which the machine was purchased.

The following types of information can be found on the International Warranty Service website

  • Machine warranty entitlement and eligibility
  • Directory of contacts by country with technical support contact information
  • Announcement Letters
Warranty service upgrades

During the warranty period, warranty service upgrades provide an enhanced level of On-site Service for an additional charge. Service levels are response-time objectives and are not guaranteed. See the Warranty services section for additional details.

IBM will attempt to resolve your problem over the telephone or electronically by access to an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts.

  • IBM On-Site Repair, Same Day On-Site Response Target, Monday-Friday 08:00-17:00 (excluding public holidays), Last Call Registration: 12:00
  • IBM On-Site Repair, Same Day On-Site Response Target, Monday-Sunday 00:00-24:00, 365 days a year
Maintenance service options
CRU and On-site Service

At IBM's discretion you will receive CRU service or IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose. The following on-site response-time objectives are available as warranty service upgrades for your machine. Available offerings are:

  • 9 hours per day, Monday through Friday, excluding public or national holidays, same business day response. Calls must be received by 12:00 local time in order to qualify for same business day response.
  • 24 hours per day, 7 days a week, same day response.

Client Replaceable Units (CRUs) may be provided as part of the machine's standard warranty CRU Service except that you may install a CRU yourself or request IBM installation, at no additional charge, under the CRU and On-site Service level specified above. For additional information on the CRU Service, see the warranty information.


Maintenance services

If required, IBM provides repair or exchange service depending on the types of maintenance service specified for the machine. IBM will attempt to resolve your problem over the telephone or electronically, through an IBM website. Certain machines contain remote support capabilities for direct problem reporting, remote problem determination, and resolution with IBM. You must follow the problem determination and resolution procedures that IBM specifies. Following problem determination, if IBM determines on-site service is required, scheduling of service will depend upon the time of your call, machine technology and redundancy, and availability of parts. Service levels are response-time objectives and are not guaranteed. The specified level of maintenance service may not be available in all worldwide locations. Additional charges may apply outside IBM's normal service area. Contact your local IBM representative or your reseller for country-specific and location-specific information. The following service selections are available as maintenance options for your machine type.

  • IBM On-Site Repair, Next Business Day Response Target, Monday-Friday. Calls must be received by 3:00 PM local time in order to qualify for next business day response.
  • IBM On-Site Repair, Same Day On-Site Response Target, Monday-Friday 08:00-17:00 (excluding public holidays), Last Call Registration: 12:00.
  • IBM On-Site Repair, Same Day On-Site Response Target, Monday-Sunday 00:00-24:00, 365 days a year.


IBM Hardware Maintenance Services -- committed maintenance (1)

Organizations can lose as much as USD100 million per year to downtime related to information and communications technology. IBM Hardware Maintenance Services -- committed maintenance can deliver various guaranteed hardware service for IBM equipment from the moment you call for support worldwide (based on the countries in which IBM has a presence) and around the clock. Through clear response targets and standardized service-delivery metrics, we help you optimize your IT infrastructure and reduce the threat of hardware-related outages.

For more information, visit:

https://www. ibm.com®/common/ssi/cgi-bin/ssialias?subtype=SP&infotype=PM&htmlfid=MTD03128USEN&attachment=MTD03128U

(1) Currently not available in the US.

On-site Service

IBM will repair the failing machine at your location and verify its operation. You must provide a suitable working area to allow disassembly and reassembly of the IBM machine. The area must be clean, well-lit, and suitable for the purpose.

Client-Replaceable Unit (CRU) Service

If your problem can be resolved with a CRU (for example, keyboard, mouse, speaker, memory, or hard disk drive), and depending upon the maintenance service offerings in your geography, IBM will ship the replacement CRU to you for you to install. CRU information and replacement instructions are shipped with your machine and are available from IBM upon your request.

Based upon availability, CRUs will be shipped for next business day delivery. IBM specifies, in the materials shipped with a replacement CRU, whether a defective CRU must be returned to IBM. When return is required, 1) return instructions and a container are shipped with the replacement CRU, and 2) you may be charged for the replacement CRU if IBM does not receive the defective CRU within 15 days of your receipt of the replacement.

CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional) CRU.

Tier 1 (mandatory) CRUs: Installation of Tier 1 CRUs, as specified in this announcement, is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.

For machines with On-site Same-day Response Service, IBM will replace a Tier 1 CRU part at your request, at no additional charge.

Tier 2 (optional) CRUs: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge.

The following parts and feature(s) have been designated as Tier 1 CRUs:

  • TOD 3.0V Lithium
  • Fans
  • TPM Card
  • AC Power Supply
  • Disk
  • Memory
  • Processor
  • Adapter
  • Power Cords
  • Rails

CRU and Machine Exchange Service

At IBM's discretion you will receive CRU service or IBM will initiate shipment of a replacement machine to your location. You are responsible for its installation and verification of operation. You must pack the failed machine into the shipping container that contained the replacement machine and return the failed machine to IBM. Transportation charges, both ways, are paid by IBM. You may be charged for the replacement machine if IBM does not receive the failed machine within 15 days of your receipt of the replacement.


Non-IBM parts service

Under certain conditions, IBM provides services for selected non-IBM parts at no additional charge for machines that are covered under warranty service upgrades or maintenance services.

This service includes hardware problem determination (PD) on the non-IBM parts (for example, adapter cards, PCMCIA cards, disk drives, memory) installed within IBM machines and provides the labor to replace the failing parts at no additional charge.

If IBM has a Technical Service Agreement with the manufacturer of the failing part, or if the failing part is an accommodations part (a part with an IBM FRU label), IBM may also source and replace the failing part at no additional charge. For all other non-IBM parts, clients are responsible for sourcing the parts. Installation labor is provided at no additional charge, if the machine is covered under a warranty service upgrade or a maintenance service.

Usage plan machine

Yes

Average usage plan provisions apply

No

IBM hourly service rate classification

Two

When a type of service involves the exchange of a machine part, the replacement may not be new, but will be in good working order.

Maintenance service offerings

This machine is eligible under terms and conditions of IBM ServiceElite, the IBM Enterprise Service Agreement (ESA), or the IBM Maintenance Agreement. Consult your IBM representative for details.

General terms and conditions

Field-installable features

Yes

Model conversions

No

Machine installation

Client setup. Clients are responsible for installation according to the instructions IBM provides with the machine.

Graduated program license charges apply

No

Licensed Machine Code

IBM Machine Code is licensed for use by a client on the IBM machine for which it was provided by IBM under the terms and conditions of the IBM License Agreement for Machine Code, to enable the machine to function in accordance with its specifications, and only for the capacity authorized by IBM and acquired by the client. You can obtain the agreement by contacting your IBM representative. It can also be found on the License Agreement for Machine Code and Licensed Internal Code

Machine using LMC Type Model 7063-CR2

Access to Machine Code updates is conditioned on entitlement and license validation in accordance with IBM policy and practice. IBM may verify entitlement through client number, serial number, electronic restrictions, or any other means or methods employed by IBM in its discretion.

If the machine does not function as warranted and your problem can be resolved through your application of downloadable Machine Code, you are responsible for downloading and installing these designated Machine Code changes as IBM specifies. If you would prefer, you may request IBM to install downloadable Machine Code changes; however, you may be charged for that service.



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Prices

Top rule

For all local charges, contact your IBM representative.

IBM Global Financing

IBM Global Financing offers competitive financing to credit-qualified clients to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, from both IBM and other manufacturers or vendors. Offerings (for all client segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or go to the IBM Global Financing website for more information.

IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government clients. Rates are based on a client's credit rating, financing terms, offering type, equipment type and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice.

Financing solutions from IBM Global Financing can help you stretch your budget and affordably acquire the new product. But beyond the initial acquisition, our end-to-end approach to IT management can also help keep your technologies current, reduce costs, minimize risk, and preserve your ability to make flexible equipment decisions throughout the entire technology lifecycle.



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Announcement countries

Top rule

Only in the following European, Middle Eastern, and African countries: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, Hungary, Iceland, Ireland, Israel, Italy, Jordan, Kenya, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, The former Yugoslav Republic of Macedonia, Malta, Morocco, Netherlands, Nigeria, Norway, Poland, Portugal, Romania, Saudi Arabia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, and United Kingdom.

Trademarks

POWER9 is a trademark of IBM Corporation in the United States, other countries, or both.

IBM, Power, POWER, POWER8, PowerVM, Global Technology Services, ServicePac and ibm.com are registered trademarks of IBM Corporation in the United States, other countries, or both.

Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both.

Oracle and Java are trademarks of Oracle and/or its affiliates in the United States, other countries, or both.

Other company, product, and service names may be trademarks or service marks of others.

Terms of use

IBM products and services which are announced and available in your country can be ordered under the applicable standard agreements, terms, conditions, and prices in effect at the time. IBM reserves the right to modify or withdraw this announcement at any time without notice. This announcement is provided for your information only. Reference to other products in this announcement does not necessarily imply those products are announced, or intend to be announced, in your country. Additional terms of use are located at

Terms of use

For the most current information regarding IBM products, consult your IBM representative or reseller, or go to the IBM worldwide contacts page

IBM Directory of worldwide contacts