Test your RealPlayer

The RealPlayer controls should appear directly below, and you should hear sound within 15-30 seconds. Note: in some cases you may have to press play.

It works:

If you can hear the test message, your RealPlayer is properly installed and configured.

If you can see the player controls, but hear no audio:

1. Check the volume slider on the player.
2. Check the volume level in Control Panel > Sounds and Multimedia.
3. Check your sound card and speaker connections.
4. Try pressing the play button. (You may need to press it twice in Internet Explorer)
5. For other issues, including a RealPlayer that appears "grayed out", consult the IBM Webcasts RealPlayer troubleshooting page.

If no player appears (or other errors):

Please download the RealPlayer, ensure you are using a supported browser and ensure you meet the minimum system requirements.

Alternatively, you may want to test your Windows Media Player.