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MustGather documents aid in problem determination and save time resolving Problem Management Records (PMRs). Collecting MustGather data early, even before opening the PMR, helps IBM® Support quickly determine if: 1. Symptoms match known problems (rediscovery). 2. There is a non-defect problem that can be identified and resolved. 3. There is a defect that identifies a workaround to reduce severity. 4. Locating root cause can speed development of a code fix.

Gathering the necessary information before calling IBM support helps familiarize you with the troubleshooting process and saves you time. Before using the information in this document, please see the MustGather: Read first for all WebSphere Host Access Transformation Services document at this address: http://www-1.ibm.com/support/docview.wss?rs=1062&context=SSALHE&context=SSFLUG&dc=DB520&uid=swg21214547&loc=en_US&cs=utf-8&lang=en.

Gathering the necessary information before calling IBM support helps familiarize you with the troubleshooting process and saves you time. Before using the information in this document, please see the MustGather: Read first for all WebSphere Host Access Transformation Services document at this address: http://www-1.ibm.com/support/docview.wss?rs=1062&context=SSALHE&context=SSFLUG&dc=DB520&uid=swg21214547&loc=en_US&cs=utf-8&lang=en.

When HATS is accessed on Mac OS X with Opera 9.01, the password displayed in a monospaced font becomes a square in the host password field.

When creating an extract action in a HATS macro, the dimensions of the area to be extracted are specified. These dimensions are used to determine the size of the Integration Object output variable. If the same extract name is used more than once in the macro, the Integration Object can encounter an "array out of bounds" exception or a loss of output data.

How can I map multiple key combinations to the same command?

On certain distributions of Linux, such as Red Hat Enterprise Linux 4, ENPTUI scrollbars rendered in a HATS rich client application do not work as expected. For example, dragging the slider of a scrollbar causes no action to occur. This problem does not exist in HATS Web applications or rich client applications running on Windows.

IBM provides the Service Request (SR) problem submission tool to electronically submit and manage service requests on the Web. This tool replaces the Electronic Service Request (ESR) tool.

Changing the HATS application's display-name from its default value will causes error messages to be issued.

Chapter 3. "Perspectives and views" in the Rich Client Platform Programmer's Guide contains an example under the heading "Extending the transformation view’s menu." The example does not cause the stated results. The new action is added to the top of the view's menu instead of the bottom.