Rational Support Technical Exchange is a series of Open Mic conference calls and webcasts where technical experts share their knowledge and answer your questions on specific technical topics.

This document contains links to the most frequently used self-help resources found on the IBM Rational web site used by both clients as well as the support team to resolve product issues and questions.

This document is used to communicate IBM Rational client oriented messages from Rational Client Support.

Is there information about IBM Rational Client Support that helps summarize its offerings?

Informs clients of the new IBM Rational Telelogic Product Information Centers. With the Information Center, you can view, browse, and search on-line documentation related to the IBM Rational Telelogic product families.

IBM Rational Support hosted a series of Customer Orientation webinars with customers during the months of April and May 2009. A webcast of this webinar is now available online.

This document explains the IBM VRMF - Maintenance Delivery Vehicle (MDV) terminology used by Rational products. VRMF is the product release numbering format that is being implemented throughout the IBM and the Rational product lines.

The value of software lies in its ability to meet client's business objectives. As part of our commitment to providing you with products that enable you to achieve your business objectives, we are seeking insight into your experience and business priorities with IBM Rational Software. We invite you to share with us your experience and priorities through the Consumability Survey. Your assistance will be very much appreciated.

How do you send data to IBM Rational Client Support using e-mail to assist in problem determination?

What are the necessary requirements for the IBM Download Director to function correctly when using it from the Download and Licensing Center to obtain a software offering?