IBM Education Assistant (IEA) training modules for IBM Rational Application Developer, Business Developer, Quality Manager, ClearCase, TestManager and RequisitePro are now available.

Starting October 19, IBM Rational will distribute product activation kits using the IBM Rational License Key Center. For example, Rational Jazz based products such as Rational Team Concert and Rational Quality Manager customers will now go to the License Key Center to get their product activation kits instead of IBM Passport Advantage.

This alert announces of the New and Improved Jazz.net. In addition to IBM Rational Team Concert, IBM Rational Requirements Composer and IBM Rational Quality Manager now expose their full development projects, starting with their current releases (2.0) with work items, plans, dashboards, reports.

This Flash alert is to announce the online availability the Rational Software Development Conference 2009 eGuide mini-CD.

On August 4th , the Telelogic-Rational Support Integration Team released an update to the Telelogic Support web-browser Toolbar which will auto-update the currently installed toolbar.

Be Successful using IBM Rational Support! New webinars will show you the way! You want immediate benefits from your IBM Products and solutions. We are committed to helping you get the most from your investment. For just this reason, we have created a new webinar series to get you started fast with your IBM Rational support experience. We are offering two webinars scheduled during multiple dates so you can attend at your convenience. They are “The Customer Support Orientation Webinar” and 

If you cannot solve an IBM Rational software problem by using the resources available at the Software Support pages, you can quickly open a Problem Management Record (PMR). IBM provides the Service Request (SR) tool so you can electronically submit and manage PMRs on the Web. This gives you more control over your PMRs. Here are links and instructions for SR users.

All legacy Telelogic products, integrations, patches, and documentation (prior to November 2008 releases) are now available on IBM.com for heritage Telelogic clients.

The value of software lies in its ability to meet client's business objectives. As part of our commitment to providing you with products that enable you to achieve your business objectives, we are seeking insight into your experience and business priorities with IBM Rational Software. We invite you to share with us your experience and priorities through the Consumability Survey. Your assistance will be very much appreciated.

IBM® Installation Manager 1.x add-on to IBM Support Assistant Workbench extends the workbench search, support, and service components. Additionally, it provides automatic diagnostic data collection for IBM Installation Manager 1.1 and 1.2 releases.