IBM® Tivoli® Service Request Manager, IBM Tivoli Change and Configuration Management Database, IBM Tivoli Asset Management for IT, IBM Tivoli Release Process Manager, and IBM Tivoli Business Continuity Process Manager are key components of the IBM Service Management strategy. This IBM Redbooks® publication presents scenarios on the combined usage of these products for implementing a complete, end-to-end Service Management solution. We start by introducing Information Technology Infrastructure Library (ITIL® )-based Service Management, followed by a discussion of how to design your ITIL-based Service Management solution using the Tivoli products. We have included several scenarios that will help you understand how these products work together in a real customer environment. This book is a major reference for IT specialists working on implementing ITIL-based Service Management solutions using Tivoli products. IT managers, IT architect, and pre-sales technical specialists will also benefit from information presented in this book.

In this IBM® Redbooks® publication, we describe the capabilities and ways to use the IBM Tivoli® Application Dependency Discovery Manager (TADDM). It is becoming critical for enterprises to track the IT resources in their environment and, more importantly, the dependencies of their business applications on various components. TADDM provides rich capabilities that discover the components of a complex infrastructure and their interdependencies. In this book, we provide insight into the TADDM V7.1 capabilities and architecture. We include recommended procedures for installing and configuring TADDM, tips and techniques for populating the TADDM database and customizing its use and performance considerations. Finally, we cover the sales engagement planning for TADDM V7.1, including a sample statement of work. The primary audience for this section is Business Partners and pre-sales Systems Engineers working in this area. This book is a major reference for IT Specialists and IT Architects working in TADDM V7.1 projects.

The IBM Tivoli Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting change and Configuration Management processes as described by the Information Technology Infrastructure Library (ITIL). This IBM Redbooks publication provides information valuable to those who want to plan for, customize, and use the IBM Tivoli CCMDB product to automate and manage change and configuration processes in their environments. It includes three parts: - Understanding and documenting requirements - Using and customizing the CCMDB data model - CCMDB Process Engine and PMPs A companion book, Deployment Guide Series: IBM Tivoli CCMDB Overview and Deployment Planning, SG24-7565, provides a more general overview of the CCMDB product and information related to planning and installation of the product.

The IBM Tivoli Change and Configuration Management Database (CCMDB) is one of the key components of the IBM Service Management (ISM) strategy. It is the foundation for automating and supporting Change and Configuration Management processes as described by the Information Technology Infrastructure Library (ITIL). This IBM Redbooks publication provides information that can be used by clients, Business Partners, or IBM field personnel who are looking to engage in an effort to implement Change and Configuration Management processes in an enterprise environment utilizing the IBM Tivoli Change and Configuration Management Database product. This book is divided into four parts: - Concepts - Components - Planning and Installation - Getting Started A companion book, IBM Tivoli CCMDB Solution Design Guide, SG24-7567, provides more advanced details about the underlying components of the product and utilizing the product to support robust IT processes, such as Change and Configuration Management. The companion book focuses on the details of the data model, process engine, and the Change and Configuration Management Process Management Programs (PMPs). It provides details on how these can be extended and customized to meet client requirements.

The IBM Tivoli Change and Configuration Management Database Configuration Discovery and Tracking v1.1 (CDT) is an agentless deep discovery tool that can discover the configuration information of application systems as well as their components and relationships automatically. It also discovers installed hardware and software components in a complex computer server environment and tracks changes to all these components over time. IBM Tivoli CCMDB CDT v1.1 is the core component of the IT Service Management strategy from IBM and fills the role of the Change Management Database for your implementation of ITIL aligned IT processes. This IBM Redbook provides help and recommendations on how to get started deploying Configuration Discovery and Tracking v1.1 and provides step-by-step instructions for setting up and customizing the discovery in your own environment. In addition, it describes the various interfaces that you can use to integrate CDT with your existing IT Service Management processes. The information in this book is intended for IT specialists who design and implement IT Service Management solutions based on IBM Tivoli CCMDB Configuration Discovery and Tracking v1.1.