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WebSphere Portlet Factory is a powerful and flexible tool for rapidly building portlets on top of a service-oriented architecture. Developers are able to quickly and easily leverage their company's core assets, automatically assembling them into custom, high-value portlets. Within this Redbook, we show you specific techniques and a best practices approach for developing portlets using WebSphere Portlet Factory. Using a fictitious company scenario, we discuss how to build a Customer Self Service and Customer Representative application. Within this context, we cover the following topics: - Installing and configuring the Portlet Factory development Environment, - How to create and consume data services from SQL, Domino and a Web Service, - Step by step guidance for creating the portlets and enabling inter-portlet communication, - Advanced UI design techniques, including the use of AJAX for type ahead functionality and working with the DoJo Builders, - Enabling the use of Profiling - Deployment Production Considerations, and - Troubleshooting and Debugging techniques