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1.

IBM provides the Service Request (SR) problem submission tool to electronically submit and manage service requests on the Web. This tool replaces the Electronic Service Request (ESR) tool.
[ More items like this found in Distributed Application & Web Servers ]
2009-04-03
2.

This WebSphere Support Technical Exchange, conducted on October 6, 2005, presented by William Carey, covered the Electronic Service Request (ESR) tool. This tool has been replaced by a new tool called Service Request (SR).
[ More items like this found in Distributed Application & Web Servers ]
2009-04-03
3.

Information about free tools and resources to assist in problem management using SR (Service Requests) and ISA (IBM® Support Assistant) as well as other resources, including education modules, and monthly teleconferences.
[ More items like this found in Distributed Application & Web Servers ]
2009-02-09

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