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An Enterprise Content Management (ECM) system is designed to contain unstructured information such as files, images, and drawings. Its purpose is the delivery of the right content to the right person at the right time, and in the right context. In enterprise content management, the term content is used to refer to unstructured information; structured information such as database content is referred to as data. Although data is also present in ECM systems, it is used in a supportive role to help locate and manage the content. All relevant information is stored either as data, content, or a combination of data and content. The data component is typically a database, and its contents are the metadata or indexes on the content. The core functionality is provided by one of more applications, which are accessible to clients or other applications. Directory servers can typically be leveraged for authorization and authentication services. The content can be stored directly on the file system, or via a storage management layer. This IBM® Redbooks® publication will provide the necessary information to IBMers, business partners, and customers on how to implement FileNet® ECM with IBM Storage Solutions.

In a corporate environment, documents are usually created or captured in a decentralized environment with no overall surveillance. Many corporations have no formal process of retaining these documents as records, which can increase storage costs. In addition, when litigation requests occur, companies can spend a huge amount of money and resources to locate records. In the case when a company is not able to locate records or to locate them on a timely manner, the company is subjected to a financial penalty or, more importantly, damage to the company's reputation. IBM Records Manager is an application and an engine that provides records management capabilities to existing business applications. It provides a single and consistent records management platform to help companies meet government and industry requirements for formal records management. This IBM Redbooks publication provides an introduction to records management and IBM Records Manager. Solution architects, designers, and implementers who plan to implement IBM Records Manager will find this book useful. It also serves as a guide for system administrators or records administrators in performing common records management administration tasks in IBM Records Manager. Lastly, the first part of this book serves as a good starting point for anyone who is interested in exploring the world of records management.

This IBM Redbook focuses on business requirements for information retention. We provide practical recommendations for implementing a robust information management strategy. We also investigate the interactions of the various products and make recommendations for their use in different retention scenarios. This book presents both a strategic and a practical approach. The strategy focuses on the value of ILM within an overall information management framework. The practical sections cover best practices for implementing and integrating ILM as a business process for long-term information retention.

In today's business environment, e-mail has become one of the most commonly used forms of corporate communication. It is one of the core tools to conduct business transactions, and it generates a significant volume of critical business information including business discussions, decisions, and important business documentations. To manage the increasing volumes of e-mails, and to ensure long term e-mail retention, and provide discovery capability when required has become a real challenge that every organization faces today. IBM CommonStore for Lotus Domino V8.3.1 and IBM CommonStore for Exchange Server V8.3.1 manage e-mail archiving and retrieval. With IBM eMail Search for CommonStore, they help to provide a solution that ensures e-mails are retained for a specified time and that they are full-text indexed and available to be searched when required. This IBM Redbook provides guidance on setting up CommonStore solutions for mailbox management or long term e-mail retention and discovery purposes. We cover the topics including solution planning, design, sizing, deployment and configuration. We discuss journaling and eMail Search. We also discuss maintenance, troubleshooting, logs, traces, and the new report logging feature. Although we do not have all the best practices in setting up CommonStore solutions, we provide some of the known practices and information that we collected at this point. This IBM Redbook serves as a starting point for you to explore ways to set up successful CommonStore solutions. Use this IB

This IBM Redbook deals with performance tuning for IBM DB2 Content Manager Version 8 for Multiplatforms. It is aimed at architects, designers, and system administrators of Content Manager systems. The book starts with an introduction to performance tuning basics, and define performance and how it is measured. We describe performance methodology and the performance improvement process, along with a set of general guidelines you should use when planning a new system or maintaining and improving an existing system. After a summary of best practices for Content Manager system performance in a check list, we go into detail about tuning the operating system, DB2, WebSphere Application Server, and Tivoli Storage Manager for Content Manager. In addition, we include discussion about performance monitoring, analysis, and tracing. Our troubleshooting guidance uses real-life scenarios, and there is a case study to further show you how to troubleshoot. At the end, we include Content Manager maintenance information to ensure that your system is performing at its best. Written for architects, developers, and system administrators, this book serves as a guide to help you from day one of the system planning and channel you through the right path for a successful running system.

IBM DB2 Document Manager Version 8.3 is one of the newest members of the IBM Enterprise Content Management portfolio. Document Manager provides a secure and robust platform to manage the complete life cycle of business documents. It helps ensure accurate and up-to-date documents are available on demand. When configured with IBM DB2 Records Manager Version 4.1.2, the Document Manager solution also provide records management capability. This IBM Redbook provides a general solution guide for Document Manager integrated with Records Manager. This redbook helps you to plan and design the solution, perform end-to-end product installation and configuration, and implement the solution using a practical case study as an example. The redbook is logically divided into two parts. The first part focuses on solution overview, concept, and theory. We cover Document Manager design and planning, and Records Manager options design and planning. In addition, we cover overall integrated solution security and system configuration planning. The second part focuses on practical end-to-end solution installation, configuration, implementation, and deployment. We use a case study to show you practical, implementation steps for the solution, including setting up basic and advanced Document Manager features and records declaration options within the solution. This redbook is intended for IT architects and specialists, who will be responsible for planning, designing, and implementing a Document Manager solution with Records Manager. We rec

This IBM Redbook deals with IBM DB2 Content Manager implementation and migration. It is aimed at architects, designers, developers, and system administrators of Content Manager systems. We cover the basic concepts needed to design and implement a Content Manager solution. This includes topics on data modeling, workflow, text indexing and search, application development, query language, security, and Tivoli Storage Manager (TSM) overview. In addition, we cover the solution implementation process from planning and designing, to deployment. To put concepts into real practice, we provide practical case studies to demonstrate how to implement a Content Manager solution for real-world scenarios. We also deal with IBM DB2 Content Manager migration. This includes migration on Multiplatforms, for TSM, and for Content Manager custom applications. In addition, we describe an approach and process for special migration scenarios such as cross platform migration and migration from a third-party product. Once a Content Manager system is implemented or migrated, it is important to maintain the system. We discuss maintenance, performance tuning, and troubleshooting issues for a production Content Manager system.

As more companies need to manage their e-mail to support regulatory compliance, litigation, and corporate policy and to improve system performance and productivity, the e-mail archiving and records management solution presented in this IBM Redbook is here to rescue. In this book, we provide a general solution guide to address e-mail archiving and records management issues using the following IBM products: - IBM DB2 CommonStore for Lotus Domino V8.3 or IBM DB2 CommonStore for Exchange Server V8.3 - IBM DB2 Records Manager V4.1.2 - IBM DB2 Content Manager V8.3 - IBM DB2 Content Manager Records Enabler V8.3 We describe the products' roles in the solution and introduce the basic concepts behind e-mail archiving and e-mail records enabling. We cover features and functions of CommonStore, Records Manager, and Records Enabler, and address key areas to understand and consider when planning and designing each piece of the solution and the overall integrated solution. In addition, we discuss different system configurations, implementation paths, security, the end-to-end solution installation and configuration, and some advanced topics such as records disposition and discovery. This book is intended for IT architects and specialists who will be responsible in planning, designing, and implementing an e-mail archiving and records management solution.

The identity and access management solutions described in this IBM Redbook include the following key areas: User provisioning: Develop a portlet interface for self-care (user and account management), and approval of user provisioning requests by utilizing the Tivoli Identity Manager (TIM) APIs, services, workflow and policies. Tivoli Directory Integrator Assembly Lines and connectors are used to provision users to an LDAP directory, DB2 UDB database, and DB2 Content Manager. Authentication: Provide an integrated single sign-on (SSO) authentication solution using Tivoli Access Manager, and related technologies such as trusted association interceptor (TAI), Credential Vault, and LtpaToken. Authorization: Manage user access control through TIM provisioning policies and role mapping with products that have access models such as Tivoli Access Manager, WebSphere Portal, and DB2 Content Manager. First, we describe the key concepts, benefits, and architecture of an identity and access management solution. Then we present an end-to-end working example scenario for identity and access management system. The example includes business requirements, architecture, details for implementing the runtime and development environments, creation of Identity Manager policies and workflow, provisioning portlet development, deployment, and administration. Finally, we provide procedures to deploy and run the HR and document management applications used in the working example.

This IBM Redbook describes a sample implementation of a complex solution that addresses a key challenge being faced by many enterprises today. Document and record management has always been a difficult (and often manual) process. Enterprises need to address this challenge, not only to make their business, employees, partners, and customers more efficient, but also to comply with ever-increasing regulations. Addressing these requirements demands a flexible solution that can be integrated with current and future IT systems and applications. It is also critical that it is driven through controllable and automated business processes. This book describes a sample solution that integrates IBM DB2 Records Manager, IBM DB2 Content Manager, IBM WebSphere Application Server Enterprise Process Choreographer, IBM WebSphere Portal, IBM Tivoli Directory Server, and other software to provide a prototype solution. Though basic in its function, the solution and the steps to implement it can be used to help architects, IT specialists, and developers get started in creating a solution addressing their enterprise-specific requirements.