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We wrote this IBM Redpaper to be an interoperability guide for integrating WebSphere Voice Server for Multiplatforms V5.1.2/V5.1.3 and Cisco Customer Voice Portal V3.1. We give you a broad understanding of how open standards like VoiceXML, Media Resource Control Protocol (MRCP), Speech Recognition Grammar Specification (SRGS) and Speech Synthesis Markup Language (SSML) are used. In this paper, we consider best practices as applied to Voice User Interface (VUI) design. We implement and deploy a simple voice-enabled application using Cisco Customer Voice Portal that will interoperate with WebSphere Voice Server V5.1.2/V5.1.3. We demonstrate how to develop, test, and deploy a simple voice-enabled application using the VoiceXML markup language. We also demonstrate the use of Automatic Speech Recognition (ASR) and Text to Speech (TTS) voice technologies through examples. With this paper, you can tailor and configure WebSphere Voice Server and Cisco Customer Voice Portal to interoperate in simple and complex topologies. We assume you have a basic knowledge of Interactive Voice Response (IVR) systems and voice-enablement of applications using VoiceXML, Cisco Customer Voice Portal, WebSphere Voice Server, and WebSphere Application Server.

To acquire new customers and to retain existing customers, companies must give credence to customer satisfaction. Call centers with well crafted speech-enabled applications significantly improve customer satisfaction, as well as provide customers with additional services and 24x7 support. These speech-enabled applications rely on the development of pleasant and efficient Speech User Interfaces (SUIs). If the Speech User Interface is improperly designed, constructed, and tuned pre- and post-deployment, this incurs unreasonable and unnecessary expenses that can lead to critical situations, increased problem activity, and decreased customer satisfaction. In order to craft an effective SUI, you should follow proper and proven methodology (best practices). This Redpaper details an effective methodology that you can use to create and deliver high quality Speech User Interfaces to meet business needs. We use IBM WebSphere Voice Toolkit V6.0.1 throughout to test and tune WebSphere Voice Server to ensure it is optimally configured for your SUIs. However, it is beyond the scope of this Redpaper for specifics about programming languages used, such as VoiceXML. We assume a basic knowledge of VoiceXML development using WebSphere Voice Server and Interactive Voice Response.

IBM WebSphere Voice Server V5.1.1 and V5.1.2 products leverage the power of IBM WebSphere Application Server, the IBM flagship product and leader in the industry. WebSphere Voice Server V5.1 is the first release of a novel (patent pending) architecture for speech servers, based on WebSphere Application Server. Add the power of the Java 2 Enterprise Edition platform, including the runtime, services, and container management, and the result is a powerful speech server that integrates into existing IT infrastructures. WebSphere Voice Response for AIX V4.2, with the WebSphere Voice Server Connector software, delivers next generation voice processing that meets advanced call-routing and voice self-service needs for a contact center enterprise. It uses standard IBM Quad Digital Trunk Telephony Adapter (DTTA) or Digital Trunk Extended Adapter (DTEA) hardware for telephony support and a VoiceXML V2.1 compliant browser for application programming interfaces. This IBM Redpaper is a guide for integrating IBM WebSphere Voice Server V5.1.1 and V5.1.2 and WebSphere Voice Response for AIX V4.2. It explains how to tailor and configure WebSphere Voice Server and WebSphere Voice Response in simple and complex topologies. It shows how to implement and deploy a simple voice-enabled application and presents best practices as applied to the Voice User Interface design. In addition, this paper explains how to develop, test, and deploy a simple voice-enabled application using VoiceXML. It demonstrates how to use automatic speech reco

This Redpaper describes integration scenarios related to WebSphere Everyplace Mobile Portal, WebSphere Voice Response, and WebSphere Voice Application Access. These product offerings can be smoothly integrated to enable delivery of applications over voice.

This IBM Redpaper is an interoperability guide for integrating WebSphere Voice Server V5.1.1/V5.1.2 and Avaya Interactive Response V1.3. We give you a broad understanding of how open standards like VoiceXML, Media Resource Control Protocol (MRCP), Speech Recognition Grammar Specification (SRGS), and Speech Synthesis Markup Language (SSML) are used. In this Redpaper, we consider the best practices applied to Voice User Interface (VUI) design. We implement and deploy a simple voice-enabled application using Avaya Interactive Response that will interoperate with WebSphere Voice Server V5.1.1/V5.1.2. We demonstrate how to develop, test, and deploy a simple voice-enabled application using the VoiceXML markup language. We also demonstrate the use of Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) voice technologies through examples. With this Redpaper, you can tailor and configure WebSphere Voice Server and Avaya Interactive Response to interoperate in simple and complex topologies. We assume you have a basic knowledge of Interactive Voice Response (IVR) systems and voice-enablement of applications using VoiceXML, Avaya Interactive Response, WebSphere Voice Server, and WebSphere Application Server,

IBM's next generation WebSphere Voice Server V5.1.1 and V5.1.2 products leverage the power of IBM WebSphere Application Server. No other speech server in the industry can match the on demand capabilities that WebSphere Voice Server is able to provide as a result of it's WebSphere Application Server base. We wrote this IBM Redpaper to be an interoperability guide for integrating Websphere Voice Server V5.1.1/V5.1.2 and the Genesys Voice Platform. In this IBM Redpaper, we consider best practices as applied to Voice User Interface (VUI) design. We implement and deploy a simple voice-enabled application using the Genesys Voice Platform and WebSphere Voice Server V5.1.1/V5.1.2. We will demonstrate how to develop, test, and deploy a simple voice-enabled application using the VoiceXML markup language. We also demonstrate the use of Automatic Speech Recognition (ASR) and Text to Speech (TTS) voice technologies through examples. With this paper, you can tailor and configure WebSphere Voice Server and the Genesys Voice Platform in basic and advanced topologies. We assume a basic knowledge of Interactive Voice Response (IVR) systems and voice-enablement of applications using VoiceXML, Genesys Voice Platform, and WebSphere Voice Server.

This IBM Redpaper targets speech application developers and architects who want to design and develop voice portlet applications. It explores best practices and focuses on general guidance for building good voice-enable user interfaces using IBM WebSphere Studio, Portal Toolkit and the Voice Toolkit. The Redpaper includes sample scenarios that describe the advanced functions that are available in voice portlet applications. These advanced functions include messaging for portlet-to-portlet communications, single signon (SSO) to access secure back-end applications, and Web service access. In addition, this Redpaper offers useful information to help customize the voice aggregator in WebSphere Voice Application Access. It includes basic customization techniques as well as an advanced look at the architecture and possible modifications to suit your voice portlet applications. Prior to reading this paper, you must have a basic knowledge of VoiceXML, related standards, voice portlet applications, and Java technologies.