Problem reporting/PTF orders over VPN no longer supported

Customers who use VPN for problem reporting or PTF orders need to change to use HTTP or HTTPS.

One or more of the following changes might be needed:

If the /QIBM/UserData/OS400/UniversalConnection/eccConnect.properties was modified to disable the HTTP/HTTPS paths for Electronic Customer Support, the changes need to be removed or the service configuration will need to be deleted and re-created to allow HTTP/HTTPS to work.
If there is a firewall between the IBM® i system and the internet, the firewall configuration might need to be modified to allow the IBM Service IP addresses and ports to make it through.