Getting support

Review the statement of support for the XML Toolkit.

Support services for the XML Toolkit are provided under the typical terms and conditions for IBM® software products. Support services include program services, voice support, and consulting services. Use the online information provided at the System i5® Home Page under the topic Support for more information, or contact your local IBM representative. These terms and conditions include the following:

• You may, at IBM direction, be required to obtain a more current level of the XML Toolkit and move to a newer version of the XML parser, XSL transformer, or XML Scripting to receive Continued Program Services (CPS) support.
• Resolving defects with the XML Toolkit parsers are supported under program services or voice support. Resolving application programming or debugging problems is supported under consulting services.
• XML Toolkit application programming interface (API) calls are supported under consulting services unless:
  • It is clearly an XML Toolkit API defect as demonstrated by recreation in a relatively simple program.
  • It is a question that asks for documentation clarifications.
  • It is a question about the location of samples or documentation.
• All programming assistance is supported under consulting services. This includes the program samples that are provided in the XML Toolkit licensed program.
• If you believe that there is a potential defect in the XML Toolkit APIs, a simple program that demonstrates the error is required.