Enabling Electronic Customer Support to your system

To access Electronic Customer Support from your system, you can set up a connection to IBM by using Universal Connection.

Electronic Customer Support is available to help keep your system operating efficiently. Sometimes, your system might experience problems that need attention from IBM service representatives. If a hardware or software problem occurs, IBM service representatives can access your system directly to rapidly diagnose and solve the problem. Electronic Customer Support allows you to perform the following tasks:

Order and install fixes.
Access local service and IBM product information.
Access technology forums.
Access problem analysis reporting and management.

You can set up the connection to IBM using the following methods:

Universal Connection: A TCP/IP-based program that allows you to choose how you connect to IBM. For assistance on how to do this, refer to the information about configuring Universal Connection.