Reporting problems detected by the system

To report a problem that has an entry in the problem log, perform the following steps:

1. Type WRKPRB on any command line and press Enter. The Work with Problems (WRKPRB) display is shown.
2. If you have a problem ID, look for an entry with the same ID on the Work with Problems display. Select option 8 (Work with problem) for the problem you want to work with and press Enter. The Work with Problem display is shown.
3. Select option 2 (Report problem) and press Enter. The Verify Contact Information display is shown.
4. To change any fields that are displayed, type over the current information and press Enter. The system includes the new information in the service request.
5. Select the severity level that closely relates to the severity of your problem on the Select Problem Severity display.
6. Select who receives and processes your request on the Select Service Provider display.
7. Select when and how you want to send the service request on the Select Reporting Option display.
8. Choose from the following options:
   • To report the problem automatically, continue with Report problems automatically.
   • To report the problem by voice, perform the following steps:
     1. Select option 3 (Report service request by voice). The telephone number of the service provider for your specific problem is displayed. If the service provider is IBM, a service number is assigned to the problem.
     2. To put this number in the problem log, press F14 (Specify service-assigned number).