Collecting information
If you need to call the next level of support, have the following information ready to help speed up the problem analysis process.
- Detailed description of problem, including each of the following items:
- Applications that are running
- Whether the system or application is newly installed or has been running
- Can the problem be reproduced?
- Type and model number of the dataservers
- Up to date PTF level
- Number of dataservers
- Number of volumes
Other system commands
The following system commands can help in gathering pertinent information for analyzing problems.
- The Display Job Log (DSPJOBLOG) command shows commands and related messages for a job while it is still active and has not yet been written.
- Display Log (DSPLOG) command shows the system history log (QHST). The history log contains information about the operation of the system and the system status.
- The Trace Job (TRCJOB) command controls traces of program calls and returns that occur in the current program, or the job being serviced.
- The Start Service Job (STRSRVJOB) command starts the remote service operation for a specified job so that other service commands can be entered to service the specified job.
- The End Service Job (ENDSRVJOB) command ends the remote job service operation. This command stops the service operation that began when the Start Service Job (STRSRVJOB) command was entered.
- The Analyze Problem (ANZPRB) command allows you to analyze, create problem records for, or report problems that were not detected by the system. If the problem is valid, a fix can be supplied by matching the problem description to an already known problem for which a PTF exists, or an APAR can be created.