Activating and configuring IBM Electronic Service Agent

After installing IBM® Electronic Service Agent, you must activate and configure IBM Electronic Service Agent.

Activating and configuring IBM Electronic Service Agent consists of the following:

  1. Using an activation wizard or commands to activate IBM Electronic Service Agent.
  2. Configuring the service connection to IBM so that IBM Electronic Service Agent can report problems and send service information.
  3. Testing the service connection to IBM.
  4. Specifying contact and location information so that IBM Support representatives know the location of the system that is running IBM Electronic Service Agent and who to contact about a problem sent to the IBM Electronic Support website by IBM Electronic Service Agent.
If you have installed an ESA rpm either on Power or x86 Linux systems, There are two mechanisms available for activating IBM Electronic Service Agent: command activation and wizard activation. If you have many systems to activate or there is little or no variation from one system to the next, it is easy to develop a script to activate IBM Electronic Service Agent. If you have few systems to activate or if there are many variations in configuration details, there is an interactive activation wizard available through the IBM Electronic Service Agent graphical user interface.
Note: For installing ESA as container (in Docker or Podman) on x86 Linux systems, you can use only interactive activation wizard to activate ESA.