Help for IBM Knowledge Center

IBM Knowledge Center is a central location for finding and organizing information about IBM products. You can use powerful search tools to filter your search. From either the Search Results or the Table of Contents pane, you can browse through collections, sets of information about products or solutions. To add comments to topics, save searches, or save collections, sign in to IBM Knowledge Center with your ibm.com ID and password.

Back to start

Accessibility

Accessibility features help users who have a disability, such as restricted mobility or limited vision, to use information technology products successfully. Documentation is provided in HTML so that it is easily accessible through assistive technology.

With the accessibility features of IBM Knowledge Center, you can do the following tasks:

  • Use screen-reader software and digital speech synthesizers to hear what is displayed on the screen. Consult the product documentation of the assistive technology for details on using assistive technologies with HTML-based information.
  • Use screen magnifiers to magnify what is displayed on the screen.
  • Operate specific or equivalent features by using only the keyboard.

Keys help:

  • To move through the user interface controls, links, and subject areas, press the Tab key. To return to the previous control, link, or subject area, press Shift+Tab. Control keys vary, depending on the browser or operating system. For example, the operating system on recent Macintosh machines uses Ctrl+Opt instead of Shift+Alt and Chrome browsers use Alt instead of Shift+Alt.
  • To go directly to the content area, press Shift+Alt+V.
  • To go directly to the search field, press Shift+Alt+X.
  • To go to the navigation area, press Shift+Alt+Z.
  • To go directly to the Table of Contents tab, press Shift+Alt+T.
  • To go directly to the Search Results tab, press Shift+Alt+S.
  • To go directly to the My Collections tab, press Shift+Alt+C.
  • To print the content that is in focus, press Shift+Alt+P.
Back to start

Finding information by searching

When you enter search terms into the search field, IBM Knowledge Center returns a list of pages that contain all the terms you used. Each search result shows which product and version that page is from.

As you type, Knowledge Center offers suggestions for completing the search string. You can select a suggestion or keep typing to further refine your search.

You can use operators to refine your searches.
Quotations
Use quotation marks to search for an exact word or set of words (database management system).
Wildcards
Use an asterisk (*) in a search string as a placeholder for any missing or wildcard words in a phrase. Place the phrase in quotation marks for a more precise result (DB2 * table).
OR
To search for pages that have one of two or more terms, include OR (capitalized) between the terms. Without OR, only pages that have all the terms in the string are returned in the search results.
Minus signs
Use a minus sign (hyphen) before a word to exclude results that include that word. For example, to search for business management without the word process, use business -process management as a search string.

Each search displays a maximum of 500 results in ranked order. To see more than the first 20 search results, click Next 20 results to show 40 results. Click again to see 60 results in a single list, and so on.

You can save search strings by clicking Save Search. You need to sign on with your ibm.com user ID to save searches. You can save a maximum of 10 searches at one time.

Back to start

Narrowing search results by selecting products

If a general search provides too many results, reduce the scope of the search to one or more products. Start typing a product name in the search field. The search typeahead function suggests products that match what you are typing. Select a product from that list to add a product filter to the search scope. You can also click Add Products... under the search field to add more than one product. Click Done to apply your search scope. Only results from the version, product, or products that you selected are returned. The product you selected is shown on the search bar.

IBM Knowledge Center tracks products as you browse content and follow links. This is called auto-select. To turn it off so that product filters are not added as you browse, clear the Auto-select check box. Auto-select does not add a product if you come to a topic through search; however, if you click a topic in the navigation tree after a search, the context is set to the collection that contains that topic.

To broaden the scope of your search, click Add products, select another version or product, and click Done. Click Clear All to remove all the selected products from the search scope.

The product filters remain active until you select another option.

Back to start

Other search tools

To find information more quickly, limit your search results by defining filtering options under Search Results. Only the search results that match your filter selections are returned. In addition to using products, you can filter your search results in the following ways:
Date range
See only topics added or changed in the last week, month, or year, or define your own range of dates.
Tasks
Limit results to specific task types, such as installing, migrating, or troubleshooting. Only documents that are defined as that task type are included in search results. Results might be incomplete if some documents have not been assigned task types.
Operating systems
Limit your search to documents that are relevant for the selected operating system and version.
Back to start

Browsing content

To browse content, click Table of Contents or press Shift+Alt+T, then select a product, version, and topic. Expand the contents tree to see more content. When you select a version of a product, the browse scope adjusts to show the contents of the collection that you have chosen. You can move back up the tree by clicking the link in the contents tree that has an arrow. If you are signed in, IBM Knowledge Center preserves your browse state for your next session.

You can also browse content from any topic. For example, you can browse content from search results. When you click a search result, the topic opens and the Table of Contents shows the content structure for the collection in which that topic appears. In the Table of Contents, you can then find related topics in that collection.

Back to start

Signing in to IBM Knowledge Center

To add comments to topics, rate topics, save searches, or create your own collections, sign in to IBM Knowledge Center. Click Sign In in the title bar to open the window where you provide your ibm.com ID and password. Your IBM ID is typically an email address. If you do not have an IBM ID, click Register to apply for one.

Back to start

Adding comments to topics

IBM encourages you to add comments to topics. You are welcome to ask questions, offer suggestions, or provide your own hints for success. However, before you do, please read the IBM Knowledge Center Terms and Conditions. IBM tries to ensure that all content on its sites is respectful of people and laws. We need your cooperation to make that happen.

To add public comments to any topic in IBM Knowledge Center, click the Add Comment link. Provide a title that identifies the problem that you are identifying or the suggestion that you are making. Be aware that after you click Submit, your comment is part of the page for all readers to see. You will not be able to edit or delete the message after it is submitted.

To provide private feedback to IBM, click the Feedback link. A feedback form opens. Your comment or suggestion will be forwarded in an email to an IBM representative. Your feedback is protected by the IBM Privacy Policy.

Back to start

Creating your own set of topics with My Collections

When you sign in to IBM Knowledge Center, you can save individual topics, groups of topics, or entire collections. After you save content by adding it to My Collections, you can rearrange topics, delete them, rename them, and then format them as PDF files.

To add a topic to a collection:
In the table of contents, right-click a topic and select Add this topic to an existing collection or Add this topic to a new collection. Alternatively, you can click Add to Collection.
To change the order of topics in a collection:
In the My Collections pane, select a collection and click Edit. Use the arrow keys to move the topic up or down in the collection hierarchy.
To remove a topic from a collection:
In the My Collections pane, select a collection and click Edit. Then click the X next to the topic title.
To rename a collection:
In the My Collections pane, select a collection and click Edit. Click the collection title and enter a new name for the collection.
To create a PDF file of the collection:
In the My Collections pane, select a collection and click Create PDF File.
Back to start

Sharing topics on LinkedIn or Twitter or through email

From any topic, click Share, and then select how you want to share a link to the Knowledge Center topic.

Back to start

Viewing content in your own language

By default, IBM Knowledge Center shows content in the language that is specified in the Languages setting for your browser. For example, if your browser is set to French, then you see French content if it exists. If content does not exist in your preferred language, that content is shown in English. You can also set your language preference in IBM Knowledge Center by selecting a language from the language list.

To see which other languages are available for a topic, select the topic and click the language name at the end of the topic.