Scenario: Order processing automation for a mail-order pharmacy

Problem

Many mail-order businesses, such as pharmacies, require improved image quality on incoming forms, more automated processes, increased performance and throughput, and an overall reduction of manual labor.

Solution

In the initial steps of a solution, Datacap Taskmaster Capture provides an excellent way to scan, recognize, and verify incoming documentation related to new and existing orders. Various connectors can be licensed with the product to enable storage integration with document and image storage products, such as IBM FileNet Content Manager.

Specifically, an organization can deploy Taskmaster Capture software to capture information from mail-order forms by using optical character recognition (OCR), intelligent character recognition (ICR), optical mark recognition (OMR), and barcode recognition. The captured information is used to automate the indexing of document images for storage to a Content Manager system. The data is also used to populate an additional database for creating prescription fulfillment at the production center. There, workers fill and package the captured prescription orders which are then mailed to customers around the nation.

For more details on an actual customer success story related to automating mail-order pharmacy order processing with an IBM based solution, see http://www.ibm.com/software/success/cssdb.nsf/CS/JHAL-8BPQQP?OpenDocument&Site=cmportfolio&cty=en_us. For details on how IBM Case Manager might be used to extend such a solution to provide a full-scale healthcare-related case management system, see https://www.ibm.com/developerworks/mydeveloperworks/blogs/iic-san-mateo/entry/test_entry?lang=en.