Diagnostic commands
This section provides details on commands for getting diagnostic information about the IBM Traveler server.
DumpDoc
This tell command copies a document from the specified database to Dumpdoc.nsf stored in the traveler log directory. The dumpdoc.nsf can then be uploaded to Support for investigating problems with a specific document.
DumpDoc <doc#> <user> - Dumps a document based on its GUID (UNID of document) or noteId from the user mail database. <user> can be any unique user identifier or MailServer!!Mailpath.
Dump user
The Dump command dumps the user metadata to a dump file in the IBM Traveler log directory under /dumps. The name of the file is in the format [User CN Name]_YYYYMMDD.HHMMSS.log. These files are useful for users who are having problems with data not arriving at their devices or users who are missing documents. The metadata is mainly the mapping tables between the Domino® UNID of the documents that are synced with the device identifiers for the same document. There is no real data (for example, no document data, no body, and no subjects) dumped in the file. The following is an example of a dump for a document:
LGUID: 148575 BACKEND_GUID: 886B8668148DBE98852575E100455A83 TYPE: EMail FOLDER: 38D46BF5E8F08834852564B500129B2C
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LGUID: 148575 ModTimeInGud: 1246058875 ModTimeInDevice: 1246020108 ModTimeInBe:1246020108850 FolderGudRecordId: -100 Caches: 2, 1, 1246020108 Type: 5155 Folder: 5127 Hashcode: 1598039802
22154: Appl9C908NAT203 timeSyncInDevice: 0 time_sent:0 DeviceRecordId: null tsTaggedForSlowSync: 0 mChangeData: 0 mChangeMove: 0 mChangeRead: 1
152752: IMEI:351880010448512 timeSyncInDevice: 0 time_sent:0 DeviceRecordId: null tsTaggedForSlowSync: 0 mChangeData: 1 mChangeMove: 0 mChangeRead: 0
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Log collect
PMR
tell traveler pmr <pmr_number> [log file list]
Where [log
file list] is a list of your log files to upload. In this
case, the command will not perform a systemdump of log files and collect
them, rather it will only upload the files defined by [log
file list] to ECuRep under the designated PMR number. For
more than one file, you must separate them with a space and place
the "\" character on either side of each filename.SystemDump
This is a non-disruptive command that provides a current snapshot of the IBM Traveler system. The current system information is dumped to a dump file in the IBM Traveler log directory under /dumps, along with a Java dump and NSD file that is stored in the IBM_TECHNICAL_SUPPORT directory. Perform this command before contacting IBM Traveler Support.