Startup or configuration problems
Perform the following procedure to generate a set of logs for troubleshooting a startup or configuration problem, including issues with upgrade, new install, configuration, or server start up issues.
- Enable Domino® console
logging by adding these parameters to the notes.ini file:
Log_Console=1 Debug_ThreadID=1
- Reproduce the problem by editing the notes.ini file
and removing Traveler from the ServerTasks list.
Then restart Domino and issue
the following command:
Load Traveler - debug
- If the IBM Traveler server is able to start, run the PMR command from the Domino
console:
tell traveler pmr <pmr_number>
Where <pmr_number> is a properly formatted PMR number. This will perform a systemdump of all log files, collect them in one zipped file, and automatically upload (FTP) the output from the log collect to ECuRep under the designated PMR number.
- If the IBM Traveler server will not start, run the PMR command from a command utility window
from the directory <Domino data root>/traveler/util.
For Windows operating systems: travelerUtil.cmd PMR <pmr_number>.
For Linux operating systems (must be root user): ./travelerUtil PMR <pmr_number>.
For IBM i operating systems (QShell): ./travelerUtil PMR <pmr_number>.
- If desired, remove the notes.ini parameter added in step one to disable console logging.
Important: Outgoing FTP is required for the PMR command
automatic upload. See PMR command details for
manual upload instructions and a complete list of options.