Fixing proxy and firewall issues

If you use remote help to access product help content from a web-based information center through a proxy server, you must manually configure the proxy settings. You might need to configure the proxy settings if you can open the information center in an external browser, but not from your product.

Before you begin

Verify that missing proxy settings are causing the issue by trying to open the help in an external browser from your product:
  1. In the Rational® DOORS® client, click Help > Contents and Index.
  2. In the Help window, click Help > Preferences > Help.
  3. At the Open help contents field, select In an external browser, and then click OK.
  4. Close the Help window and then reopen it by clicking Help > Contents and Index. If the information center opens correctly in the default browser for the computer, configure the proxy settings for your system. If the information center does not open correctly, verify that you are connected to the Internet.
Collect this information about your proxy server:
  • The HTTP proxy or SSL proxy
  • The SOCKS proxy
  • Non-proxied hosts
  • Proxy authentication information

Procedure

Complete the steps in Configuring network connections.

What to do next

For additional information, see the Eclipse topic about network connection preferences, which is in the following links.

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