Use the IBM® Support
Assistant workbench to collect data reported by IBM Connections.
Before you begin
Review the Techniques for troubleshooting problems to determine
if the problem has already been encountered by someone else and whether
there is a resolution or workaround available.You must know which
servers host which applications and the administrative user name and
password for each of the IBM WebSphere® Application Servers
upon which the IBM Connections
applications are installed. If you do not know this information, find
it out before running the tool.
About this task
To use the workbench to collect data to be sent to IBM Support, complete the following
steps:Procedure
- Start the IBM Support
Assistant workbench.
- From the welcome page, click the Analyze Problem icon.
- Click the Collect Data tab. Expand IBM
Connections 4.5 in the Select a product list. Select one
or more of the following components:
- IBM Connections Activities
Collection
- IBM Connections Authentication
Collection
- IBM Connections Blog Collection
- IBM Connections Bookmarks
Collection
- IBM Connections Communities
Collection
- IBM Connections DB2® Collection
- IBM Connections Files Collection
- IBM Connections Forums Collection
- IBM Connections General
Collection
- IBM Connections Homepage
Collection
- IBM Connections IBM HTTP Server Collection
- IBM Connections Install
Collection
- IBM Connections MailIn Collection
- IBM Connections Metrics
Collection
- IBM Connections Mobile Collection
- IBM Connections News Collection
- IBM Connections Notifications
Collection
- IBM Connections Profiles
Collection
- IBM Connections ReplyTo
Collection
- IBM Connections Search Collection
- IBM Connections Profiles
TDI Configuration Collection
- IBM Connections Wikis Collection
- Click Add to add the collectors
to the Collector Queue, and then click Collect All to
start collecting files.
You might be asked for information
during the data collection process. For example, you might be asked
for the name of the WebSphere Application
Server that hosts an application or for the administrative user ID
and password of the server. Provide the information requested. The
data collector informs you when the processing is completed.
- Provide the collection of data to IBM Support. As you use the collector wizard,
it gives you the option of sending the collected data to IBM Support over FTP. You can choose to send
the data to IBM using FTP or
provide it separately.