Resolving a problem

Follow these steps to troubleshoot the problem using the IBM® Support Assistant (ISA) workbench or ISA Lite client.

About this task

IBM Support Assistant automates the process of running traces and collecting the necessary data from your system. Select which version you want to use:
IBM Support Assistant Lite
This version of the tool is packaged with IBM Connections and supports all supported operating systems. Use this version on AIX®, Linux, System z® for Linux, and Microsoft Windows operating systems. The tool can enable traces automatically, collect the necessary log files and configuration files, and package them together. This information is needed for the support team to analyze your problem.
IBM Support Assistant workbench
To use this version of the tool, you must download and install it. It is only supported on Microsoft Windows operating systems.
Note:
Both the workbench and the lite client can only collect data associated with database issues when you are using IBM DB2®; they do not have collectors for Oracle nor SQL Server databases.
  • Using IBM Support Assistant lite
    IBM Support Assistant (ISA) Lite is a tool that is installed with IBM Connections that helps you gather data to provide to service personnel. You can use ISA Lite to automate data collection and therefore expedite problem resolution.
  • Using the IBM Support Assistant workbench
    The IBM Support Assistant is a tool designed to help answer questions and gather data for service personnel if needed. You can use the IBM Support Assistant to perform federated searches across information repositories, access support-related web resources, and automate data collection to expedite problem resolution.
Parent topic: Contacting IBM Support