Applications by edition

The applications that are available in Control Desk vary, depending on what edition of the product you are using.

The following table shows the product applications that are available, by edition. The applications are listed according to the module or submodule they belong to.

Table 1. Control Desk applications available, by edition
Module	Application or submodule	Application	Control Desk	Control Desk - Service Provider Edition
Administration	Organizations		X	X
	Classifications		X	X
	Bulletin Board		X	X
	Communication Templates		X	X
	Calendars		X	X
	Sets		X	X
	Work View		X	X
	CI Types		X	X
	Conditional Expression Manager		X	X
	View Documents		X	X
	Organizations (SP)			X
	Bulletin Board (SP)			X
	Reconciliation
		Reconciliation Tasks	X	X
		Task Filters	X	X
		Link Rules	X	X
		Comparison Rules	X	X
		Asset Link Results	X	X
		Asset Reconciliation Results	X	X
		CI Link Results	X	X
		CI Reconciliation Results	X	X
		CI Link Results (SP)		X
	Reporting
		KPI Manager	X	X
		Report Administration	X	X
		Report Viewer	X	X
	Resources
		People	X	X
		Person Groups	X	X
		Crafts	X	X
		Labor	X	X
		Qualifications	X	X
		People (SP)		X
	Deployed Assets
		Adapter Conversion	X	X
		Manufacturer Conversion	X	X
		Operating System Conversion	X	X
		Processor Conversion	X	X
		Software Conversion (Deprecated)
		Software Suite Setup	X	X
		Software Usage Setup	X	X
		Software Catalog	X	X
	Survey Management
		Questions	X	X
		Surveys	X	X
		Survey Templates	X	X
Assets	Assets		X	X
	Asset Templates		X	X
	Locations		X	X
	Features
	Meters		X	X
	Meter Groups		X	X
	Failure Codes		X	X
	Relationships		X	X
	Deployed Assets
		Computers	X	X
		Network Devices	X	X
		Network Printers	X	X
		Deployed Software	X	X
	Software License View (Deprecated)
	Licenses		X	X
	Locations (SP)			X
Change	Activities and Tasks		X	X
	Changes		X	X
	Change Schedule		X	X
	Change Window Calendars		X	X
	Blackout Periods		X	X
	Task Scheduler (Obsolete)		X	X
	Impact Analysis Configuration		X	X
	Process Requests		X	X
Contracts	Purchase Contracts		X	X
	Lease/Rental Contracts		X	X
	Labor Rate Contracts		X	X
	Warranty Contracts		X	X
	Software Contracts		X	X
	Master Contracts		X	X
	Terms and Conditions		X	X
Financial	Currency Codes		X	X
	Exchange Rates		X	X
	Chart of Accounts		X	X
	Cost Management		X	X
IT Infrastructure	Configuration Items		X	X
	Actual Configuration Items		X	X
	Relationships		X	X
	Collections		X	X
	Process Requests		X	X
	Configuration Processes		X	X
	CI Lifecycles		X	X
	CI Baselines		X	X
Integration	Invocation Channels		X	X
	Object Structures		X	X
	Web Services Library		X	X
	Publish Channels		X	X
	Enterprise Services		X	X
	External Systems		X	X
	Launch in Context		X	X
	Message Reprocessing		X	X
	Integration Modules		X	X
	Logical Management Operations		X	X
	End Points		X	X
	Message Tracking		X	X
	Interactions
		Create Interaction	X	X
		Interactions	X	X
Inventory	Item Master		X	X
	Service Items		X	X
	Tools		X	X
	Issues and Transfers
	Inventory		X	X
	Inventory Usage		X	X
	Condition Codes		X	X
	Storerooms		X	X
	Shipment Receiving		X	X
	Service Items (SP)			X
	Tools (SP)			X
	Price Books (SP)			X
Planning	Job Plans		X	X
	Routes		X	X
	Data Sheet Template
	Safety
	Hazards
	Precautions
	Lock Out/Tag Out
	Safety Plans
Planning and Scheduling	Graphical Scheduling		X	X
Purchasing	Purchase Requisitions		X	X
	Purchase Orders		X	X
	Receiving		X	X
	Invoices		X	X
	Request for Quotations		X	X
	Companies		X	X
	Company Master		X	X
	Terms and Conditions		X	X
	Shipment Receiving		X	X
Release	Activities and Tasks		X	X
	Releases		X	X
	Definitive Media Library		X	X
	Process Requests		X	X
	Change Schedule		X	X
	Deployments		X	X
Security	Security Groups		X	X
	Users		X	X
	Security Groups (SP)			X
	Customer Objects (SP)			X
Self Service	Catalog Requests
		Offering Catalog	X	X
		View Catalog Requests	X	X
		Cart Templates	X	X
		View Shopping Carts	X	X
		Shopping Cart	X	X
	Desktop Requisitions
		Create Requisition	X	X
		View Requisition	X	X
		View Templates	X	X
		View Drafts	X	X
	Service Requests
		Create Service Request	X	X
		View Service Requests	X	X
		Search Solutions	X	X
	Self Service Global Search		X	X
	Self Service Center		X	X
	Survey Request		X	X
	View Assets		X	X
Service Desk	Activities and Tasks		X	X
	Priority Matrix		X	X
	Incidents		X	X
	Problems		X	X
	Ticket Templates		X	X
	Solutions		X	X
	Process Requests		X	X
	Global Search		X	X
	Service Requests		X	X
	Chat Queues		X	X
Service Level	Service Level Agreements (SP)		X	X
	Service Groups		X	X
	Response Plans		X	X
	Service Address (SP)			X
Service Provider (SP)	Customer Agreements (SP)			X
	Customers (SP)			X
	Bill Review (SP)			X
	Customer Billing (SP)			X
	Sales Orders (SP)			X
Service Request Catalog	Offering Catalog		X	X
	View Catalog Requests		X	X
	Offerings		X	X
	Catalogs		X	X
	Service Requests		X	X
	Process Requests		X	X
	Ticket Templates		X	X
	Global Search		X	X
	Cart Templates		X	X
System Configuration	Platform Configuration
		Workflow Administration	X	X
		Workflow Designer	X	X
		Actions	X	X
		Roles	X	X
		Communication Templates	X	X
		Database Configuration	X	X
		Application Designer	X	X
		Escalations	X	X
		Cron Task Setup	X	X
		E-mail Listeners	X	X
		Domains	X	X
		Logging	X	X
		System Properties	X	X
		Web Services Library	X	X
		Workflow Designer (Advanced)	X	X
		Workflow Administration (Advanced)	X	X
		Instant Messaging Configuration	X	X
		Launch in Context	X	X
		Workflow Launcher	X	X
		Quick Configuration	X	X
		Automation Scripts	X	X
		Escalations (SP)		X
		Domains (SP)		X
	Migration	Migration Manager	X	X
		Migration Groups	X	X
		Migration Collections	X	X
		Object Structures	X	X
	ISM Content Installer		X	X
Task Management	Activities and Tasks		X	X
Work Orders	Work Order Tracking		X	X
	Labor Reporting		X	X
	Activities and Tasks		X	X
	Assignment Manager		X	X
	Service Requests		X	X
StartCenter	Layout and Configuration		X	X
	All Custom Applications		X	X
	Favorite Applications Setup		X	X
	Forgotten Password		X	X
	Inbox / Assignments Setup		X	X
	KPI Graph Setup		X	X
	KPI List Setup		X	X
	Change Password		X	X
	Quick Insert Setup		X	X
	Result Set Setup		X	X
	Start Center		X	X
	User Self Registration		X	X
	Report List Setup		X	X