Product functions

IBM® Control Desk provides many functions that help you manage your information technology environment.

User interface: The user interface provides its functions through a set of applications, which are grouped into modules and accessible through the Go To menu and the navigation pane. All the applications share a common approach to displaying information and enabling user input and choices.
Start centers: A start center is a collection of links, notifications, work queues, and key performance indicators appropriate to a particular user's role. The start center helps each user monitor assignments and stay aware of conditions that might require attention. You can configure start centers to provide the most helpful information for each user.
Reports: Control Desk reports can help you understand the state of a particular aspect of your environment so that you can recognize when corrective measures are required. You can use the reports that are provided with the product or design reports that are tailored to your specific requirements.
The reports that are provided with the product and functions that are provided for designing and implementing your own reports are described on the Reporting page of the product wiki.
Key performance indicators: Control Desk key performance indicators, or KPIs, give you a quick look at measurements of efficiency and effectiveness. Role-appropriate KPIs are displayed on most of the start centers.
Security: You can control which users can use individual applications, and which users can work with groups of assets and configuration items.
Job plans and workflows: Job plans and workflows are defined for common operations in change management, configuration management, and release management. You can configure the job plans and workflows to meet your exact needs.