Accessibility features for IBM Control Desk

Accessibility features for Control Desk assist users who have disabilities, such as restricted mobility or limited vision, to use information technology content successfully.

Accessibility features

Control Desk includes the following major accessibility features:

Supports interfaces that are commonly used by screen readers.
Can be operated by using only the keyboard.
Provides documentation in an accessible format.
Allows the user to access the interfaces without inducing seizures due to photo-sensitivity.

Control Desk uses IBM® Installation Manager to install the product. You can read about the accessibility features for IBM Installation Manager at http://www.ibm.com/support/knowledgecenter/SSDV2W_1.8.4/com.ibm.help.common.accessibility.doc/topics/ceaccess.html?lang=en

Control Desk uses the latest W3C Standard, WAI-ARIA 1.0 (http://www.w3.org/TR/wai-aria/), to ensure compliance with US Section 508 (http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards) and Web Content Accessibility Guidelines (WCAG) 2.0 (http://www.w3.org/TR/WCAG20/). To take advantage of accessibility features, use the latest release of your screen reader in combination with the latest web browser that is supported by this product.

Control Desk contains a screen reader check box. The Use Screen Reader check box is in the User tab of the Users application. When you select the check box, the user interface is optimized to work with a screen reader. The Accessibility Help window provides details on general navigation, menu navigation, and hot keys. Click Accessibility Help from the toolbar of the product to access the help window. To use the accessibility tools to read reports, you must access the reports in Microsoft Excel. In the reports applications, select the Run Reports option. With this option, you can email an .xls file version of a report to yourself at a scheduled time.

The Control Desk online product documentation in IBM Knowledge Center is enabled for accessibility. The accessibility features of IBM Knowledge Center are described at http://www.ibm.com/support/knowledgecenter/about/releasenotes.html.

Keyboard navigation

Control Desk uses the following keyboard shortcuts.

Table 1. Keyboard shortcuts for general navigation
Action	Keyboard shortcut
Move from one interface element to the next.	Tab key
Select buttons, links, and menu options.	Enter key
Select or clear a check box.	Spacebar
Display field help for the field that is in focus.	Alt+F1

Table 2. Keyboard shortcuts for global navigation
Link name	Keyboard shortcut
Bulletins	Alt+B
Go To	Alt+G
Reports	Alt+R
Start Center	Alt+C
Profile	Alt+P
Sign Out	Alt+S
Help	Alt+H
Return	Alt+R
Return with Value	Alt+W

Table 3. Keyboard shortcuts for application-specific actions
Action	Applications	Keyboard shortcut
Assign Labor	Assignment Manager	Ctrl + Alt + L
Finish Assignment	Assignment Manager	Ctrl + Alt + F
Interrupt Assignment	Assignment Manager	Ctrl + Alt + U
Select Work Date	Assignment Manager	Ctrl + Alt + W
Start Assignment	Assignment Manager	Ctrl + Alt + T
Start Timer	Activities, Changes, Incidents, Problems, Releases, and Service Requests	Ctrl + Alt + B
Stop Timer	Activities, Changes, Incidents, Problems, Releases, and Service Requests	Ctrl + Alt + E

Table 4. Keyboard shortcuts for toolbar actions
Action	Keyboard shortcut
Insert New Record	Ctrl+Alt+I
Save Record	Ctrl+Alt+S
Clear Changes	Ctrl+Alt+C
Previous Record	Ctrl+Alt+P
Next Record	Ctrl+Alt+N
Change Status	Ctrl+Alt+A
Create KPI	Ctrl+Alt+K
Put record in edit mode or release record from edit mode	Ctrl+Alt+L

Table 5. Keyboard shortcuts for tables
Action	Keyboard shortcuts
Next Row	Ctrl+down arrow
Previous Row	Ctrl+up arrow
Open/Close Table Window Filter	Ctrl+Z
Next Page	Ctrl+right arrow
Previous Page	Ctrl+left arrow

Table 6. Keyboard shortcuts for dates
Action	Keyboard shortcuts
Insert today's date	Ctrl+SHIFT+7
Move forward one day	ALT+up arrow
Move back one day	ALT+down arrow
Move forward one month	Ctrl+SHIFT+0
Move back one month	Ctrl+SHIFT+9
Move forward one year	Ctrl+SHIFT+up arrow
Move back one year	Ctrl+SHIFT+down arrow

Table 7. Non-standard keyboard shortcuts
UI element	Action	Standard UI response	Deviation
Radio buttons	To move between radio buttons, press the Right and Left arrows.	The radio buttons are selected as the user moves though them.	The radio buttons are highlighted but not selected as the user moves through them. A radio button is selected only when the user presses Spacebar or Enter on the highlighted radio button.
Tree view	To select a node, press Enter.	When the user presses Enter, the default action is performed for a node.	Nodes might have zero, one, or two actions. If a node has 2 actions and a user navigates to an element by using the arrows, when the user presses Enter the default action is performed. When the user presses Enter a second time, the secondary action is performed.

Interface information

Control Desk has the following accessibility characteristics:

If PDF files are included, the files have limited accessibility support. With PDF documentation, you can use optional font enlargement, high-contrast display settings, and you can navigate by keyboard alone. All PDF documentation is also available in HTML format.
Control Desk online product documentation is available at https://www.ibm.com/support/knowledgecenter/SSWT9A in IBM Knowledge Center, which is viewable from a standard web browser.
Control Desk does not have audio features in its interface.
You can use supported screen readers with the user interface.
You use the Go To menu to navigate to any of the applications that you have access to. The Go To menu is a cascading menu that is three levels deep at its deepest point. You can use the screen reader with the Go To menu.
The following instructions apply to both the standard navigation and the side navigation menu and describe how to get started with the screen reader:
1. To get to the Go To menu press Alt+G.
2. When you open the menu, the screen reader reads the first application in the menu. If the screen reader does not read the entry, restart the screen reader.
3. Navigate the list of applications in the menus by using the arrow keys.
4. The screen reader indicates whether a menu item has submenus. To get to a submenu, press the right arrow or enter.
5. Press the left arrow to move up a level in the hierarchy. If you press the left arrow at the highest level of the Go To menu, you leave the menu completely.
6. Press the Enter key to enter an application.
The Control Desk user interfaces do not have content that flashes 2 - 55 times per second.

The Control Desk web user interfaces rely on cascading style sheets to render content properly and to provide a usable experience. The application provides an equivalent way for low-vision users to use a user’s system display settings, including high-contrast mode. You can control font size by using the device or web browser settings.

The Control Desk web user interface does not rely on cascading style sheets to render content properly and to provide a usable experience. However, the product documentation does rely on cascading style sheets. IBM Knowledge Center provides an equivalent way for low-vision users to use a user’s system display settings, including high-contrast mode. You can control font size by using the device or browser settings.

The Control Desk web user interface includes WAI-ARIA navigational landmarks that you can use to quickly navigate to functional areas in the application.

Related accessibility information

In addition to standard IBM help desk and support websites, IBM has established a TTY telephone service for use by deaf or hard of hearing customers to access sales and support services:

TTY service 800-IBM-3383 (800-426-3383) (within North America)

IBM and accessibility

For more information about the commitment that IBM has to accessibility, see IBM Accessibility (www.ibm.com/able).