Planning for serviceability

Serviceability refers to problem analysis from a central point, using data collected from a wide range of sources.

Serviceability is different from the method used in the previous version of the product. Serviceability is supported in Control Desk 7.6 through the use of the IBM Support Assistant Workbench. The workbench is a free utility that you can configure to work with many different products.

Control Desk and associated middleware is installed through Installation Manager. The log files of Installation Manager are common to any installation, regardless of which components you choose to install. Log files for the Control Desk installation program are found on the system where it is run.

Table 1. Log file directories
Log file directory
C:\ProgramData\IBM\Installation Manager\logs
/var/ibm/InstallationManager/logs

After installation, during normal usage of Control Desk, it can be useful to examine the logs generated for the MXServer application server.

It can also be useful to examine the WebSphere® deployment manager and the WebSphere node agent logs.

For more information about log information and the IBM Support Assistant Workbench, see the troubleshooting section of the Control Desk Knowledge Center.