Use the following troubleshooting sections to help identify
your problem and possible resolution.
The questions listed below can help you identify the source of
a problem that is occurring in InfoSphere® MDM Collaboration Server:
- Is the configuration supported?
- Have any error messages been issued?
- For information about analyzing your error messages, see: The LTA tool
- How long has the problem been occurring?
- Did you recently install or begin using this product feature for
the first time?
- Did the feature work until some point and then start to fail?
- If the problem occurred subsequent to some period of normal operation,
did anything change in the environment?
- Was the client, host, or server upgraded to a new patch level?
- Was an operating system patch applied?
- Did the network environment change? For example, was a server
moved or a domain migrated?
- Did the system (client or server) recently fail or abnormally
terminate?
- Can you reproduce the problem on a test system (so that you do
not negatively affect the production system)? What steps are required
to reproduce the problem?
- How many users are impacted?
- Is this problem affecting one, some, or all users?
- Is the problem occurring only for a user who was recently added
to the environment, such as a new employee?
- Do differences exist between the users who are affected and the
users who are not affected?
- How many applications or business processes are impacted?
- Is this problem affecting one, some, or all applications or business
processes?
- Is the problem occurring only for a new application or business
process?
- Do differences exist between the applications or business processes
that are affected and the applications or business processes that
are not affected by the problem?
- Is the problem specific to this feature in the product?
- Are multiple features within the product affected?
- Are similar problems occurring outside of the application, such
as with other applications or operating system operations?
- Do the logs our system output identify a specific error?
- When this problem occurs, is a specific error message or error
code issued?
- Are the reported errors reported in a popup window, in logs on
the client or server, or elsewhere?
- Is trace output of the operation available?
- If the topics do not guide you to a resolution, you can collect
additional diagnostic data. This data is necessary for IBM Software Support to effectively troubleshoot
and assist you in resolving the problem.
IBM InfoSphere Master Data Management, Version 11.3