Viewing trace and log files for Data Protection for Microsoft Exchange

When you encounter a problem in the Management Console, you can create trace files by using the Diagnostics property page. Click Properties > Diagnostics, and click Begin. Then, close the property page and reproduce the problem. Finally, open the Diagnostics property page and click Stop. The log files are displayed in the Trace and Log Files view, and you can click a file to view it.

Clicking the Diagnostics button is the preferred method for gathering information to send to your service representative. This method gathers all the information that is needed. Even if a problem occurs only on the command-line interface, command, you can always gather information by using the Automate tab.

Data Protection for Exchange uses several components. Each component is in its own directory along with its respective troubleshooting files. The Trace and Log Files view brings these files into a central location for easy viewing. Examples including default log and trace files are provided:

• Examples of Data Protection for Exchange default log and trace files:
  • Installation directory: C:\Program Files\Tivoli\TSM\TDPExchange
  • dsierror.log
  • tdpexc.log
  • TraceFileExc.trc
  If the tdpexc.log is defined in a path other than the default C:\Program Files\Tivoli\TSM\TDPExchange\tdpexc.log, the reports do not include the following information for scheduled backup and restore operations:

  • Task completion
  • Type of data protection activity
  • Amount of data protection activity

  The charts and reports display only information that is present in the default log file tdpexc.log.
• Examples of VSS requestor default log and trace files:
  • Installation directory: C:\Program Files\Tivoli\TSM\baclient
  • dsmerror.log
• Examples of IBM® VSS provider for SAN Volume Controller, Storwize® V7000, and DS8000 log files:
  • IBMVDS.log
  • IBMVss.log

Click the trace or log file you want to view. The contents of the file are displayed in the results pane. Use the toolbar icons to create, save, edit, or email a file.