Send diagnostic information to IBM support
personnel.
About this task
The Email Support files feature collects all detected configuration,
option, system information, trace, and log files. It also collects
information about services, operating systems, and application versions.
These files are compressed and then attached in an email.
Procedure
Follow these steps to send diagnostic information to IBM support
personnel:
- Start the Management Console.
- Click Diagnostics in the results
pane of the welcome page. Click the E-Mail Support files icon
in the action pane.
- Enter the required information in the various fields and
click Done. The information
is sent to the designated support personnel and the dialog closes.
Results
Files are collected, compressed, and stored in the
flashcopymanager\problemdetermination folder.
The files are deleted and replaced each time you email the support
files. If the Email feature is not configured, or is blocked by a
firewall, or if the files are large, use another method to transfer
them. You can copy the files directly from the
flashcopymanager\problemdetermination folder
and transfer them to another site by using another method such as
FTP.