IBM Tivoli Storage Manager for Mail, Data Protection for Microsoft Exchange Server, Version 7.1

Troubleshooting VSS and SAN Volume Controller, Storwize V7000, or DS8000

The troubleshooting tips included here are designed to help you accelerate your problem determination task. Check these items first to disqualify some common configuration issues.

The following areas are where you can troubleshoot when you are having VSS and SAN Volume Controller, Storwize® V7000, or DS8000® problems:

CIMOM (Common Information Model Object Manager) connectivity issues.
To verify connectivity to the CIMOM, complete the following steps:
1. Refer to your SAN Volume Controller, Storwize V7000, or DS8000 documentation.
2. Run the IBMVCFG LIST command. The default location is %Program Files%\IBM\Hardware Provider for VSS-VDS.
3. Issue the IBMVCFG SHOWCFG command to view the provider configuration information.
CIMOM operational issues.
If your backup or restore fails, check the IBMVSS.log file. If the failure is from a CIMOM failure, the log displays output similar to the following example:
```
Wed Jan 13 17:34:34.793 - Calling AttachReplicas
Wed Jan 13 17:34:35.702 - AttachReplicas: 909ms
Wed Jan 131 17:34:35.702 - returnValue: 34561
Wed Jan 13 17:34:35.718 - AttachReplicas returned: 34561
... 
... 
Wed Jan 13 17:34:35.779 - IBMVSS: AbortSnapshots
```
A return value of 0 means that it was successful. To determine why it failed, look at the log files. The files are generated by the CLI or graphical user interface (GUI), depending on how you run your operation. The log files might provide more information about the failure.
Host configuration issues.
If the failure seems to be for a different reason than a CIMOM failure, verify your configuration. Run the latest support levels of the software for SAN Volume Controller, Storwize V7000, or DS8000.
Collecting logs in this environment.
If you are unable to resolve these problems, provide the following information to IBM® Support:
- Information that is listed in the Tivoli® Storage Manager diagnostic information section
- HBA type, firmware, and driver levels
- SDD version
- SAN Volume Controller microcode version (if applicable)
- DS8000 microcode version (if applicable)
- Storwize V7000 microcode version (if applicable)
- SAN Volume Controller or Storwize V7000 Master Console version (if applicable)
- For DS8000, the CIM Agent version (if applicable)
- IBMVSS.log
- IBMVDS.log
- Application Event Log
- System Event Log

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