Error messages
Error messages provide information about problems that have occurred during the operation of the gateway. You can use the information that they contain to resolve such problems.
The following table describes the error messages that the gateway generates.
| Error | Description | Action |
|---|---|---|
Failed to get a handle to the properties manager |
The gateway could not install a property handle. |
Contact IBM® software support. |
Failed to send message: |
The gateway could not send the message to the destination application using the transport module. |
Check that the transport module is running correctly. |
Failed to create XML netcool event: Failed to transform netcool event XML: |
The transformer could not convert the Netcool® events to the appropriate XML format. |
Check the transformer definition for the event source in the transformer definition file. |
Failed to look-up entry: |
The message ID could not be found in the alert. |
Make sure the message ID field is set in the alert. |
Connection to target system has been lost. Returning closed connection state. |
The gateway's connection to the target system has been lost. |
Check that the target system is running as expected. |
Lost connection to target system |
The gateway's connection to the target system has been lost. |
Check that the target system is running as expected. |