Configuring the Gateway for Amdocs CRM
Use the following steps to configure the Gateway for Amdocs CRM.
- Set values for the CLARIFY_HOME and ORACLE_INSTALL_DIR variables
in the environment variables file:
$OMNIHOME/platform/solaris2/bin/nco_g_amdocscrm.env
For example:- CLARIFY_HOME="/space/AmdocsCRM7.5/AmdocsCRMApplication"
- ORACLE_INSTALL_DIR="/space/oracle_instant_client-10.2.0.4"
- Run $OMNIHOME/bin/nco_xigen and add AMDOCSCRM to the Netcool/OMNIbus server editor list.
- Copy the Amdocs CRM properties file $OMNIHOME/gates/amdocscrm/AMDOCSCRM.props to $OMNIHOME/etc and set the Gate.AmdocsCrm.HttpServerPropsFile property so that it specifies the location of the httpTransport.properties file, for example:
'$OMNIHOME/gates/amdocscrm/httpTransport.properties'
- Set values for the ServerPort, Gate.AmdocsCrm.UserName and Gate.AmdocsCrm.Password properties. Note: The Gate.AmdocsCrm.UserName and Gate.AmdocsCrm.Password property values must be the same as the user name and password set for the Amdocs Web Application, TestCboInstallCpp.
- Add a right click – tool to the OMNIbus event list GUI for logging
tickets by adding the following line to the OMNIbus SQL file:
update alerts.status set LogTicket=1 where Serial in ( $selected_rows.Serial ); flush iduc; - Start the gateway.
To ensure that the gateway configuration is successful pick
an alert and mark it for ticket creation, either by setting the LogTicket
column value to 1 using the LogTicket tool or using the following
command:
- “nco_sql update alerts.status set LogTicket=1 where Serial=Serial no of alert”. Note: The first ticket will take time to create as the gateway is logging into Amdocs.