Troubleshooting
Use these topics to diagnose and correct problems that you experience with IMS Fast Path Solution Pack.
While you customize IMS Fast Path Solution Pack, IMS Fast Path Solution Pack components issue messages to help you track progress and to inform you when errors occur. For an explanation of the messages, refer to the corresponding product's user guide. See Product publications.
Gathering diagnostic information
Before you report a problem with IMS Fast Path Solution Pack to IBM® Software Support, you need to gather the appropriate diagnostic information.
- A clear description of the problem and the steps that are required to re-create the problem.
- The version of IMS and the version of the operating system that you are using.
- A complete log of the job.
- The maintenance level of the product or the component.
Run the Diagnostics Aid program that is provided by the product or the component in error to generate a Load Module/Macro APAR Status report. Provide the report when you contact IBM Software Support. For information about creating a Load Module/Macro APAR Status report, see the documentation of the individual products.
For problems with IMS Fast Path Advanced Tool and IMS Fast Path Online Tools, in addition to the diagnostics information in the list, provide the snap dump that is generated in the HFPABEND data set or in the SYSOUT data set. The snap dump is generated only when either of the tools ends abnormally.