Gathering diagnostic information

Before you report a problem with Data Sensor to IBM® Software Support, you must gather the appropriate diagnostic information.

Procedure

Provide the following information for all Data Sensor problems:

The error messages that were issued by Data Sensor
A clear description of the problem and the steps that are required to re-create the problem
A complete log of the job
If an abend has occurred, the abend dump
If Data Sensor is used with other IMS Tools or IMS Tools Base products, messages, job logs (JOBLOG), and dumps from these products
The version of IMS that you are using and the version of the operating system that you are using
For FF DB Sensor or FP DB Sensor problems, a Load Module/Macro APAR Status report
For information about creating a Load Module/Macro APAR Status report, see the following topics:
- Diagnostics Aid for FF Stand-alone DB Sensor
- Diagnostics Aid for FP Stand-alone DB Sensor