Gathering diagnostic information
You can use the diagnostic documentation guidelines for gathering proper diagnostic documentation when reporting a problem with IMS™ Index Builder to IBM® Software Support.
Procedure
Provide the following information for every IMS Index Builder problem:
- Problem description
- Product release number and the number of the last PTF (program temporary fix) that was installed
- The IMS release number
Additional documentation is also required for various incident types. In general, gather the suggested documentation for the following incident types:
- When IMS Index Builder ran
successfully, but appears to have processed incorrectly
- The entire job output
- The IIUDUMP dump output
- Any documentation supporting the incorrect processing
- The DBD source
- The Diagnostics Aid (IIUUDIAG) report
- When an IMS Index Builder job
abends
- The entire failing job output
- The SYSUDUMP dump output
- The SVC dump output to analyze the inter-region communication between the master address space and subordinate address spaces
- The DBD source
- The Diagnostics Aid (IIUUDIAG) report