Gathering diagnostic information
Before you report a problem with IMS Database Repair Facility to IBM® Software Support, you must gather appropriate diagnostic information.
Procedure
If IMS Database Repair Facility either fails or produces incorrect results, collect the
following items for further analysis.
- Screen captures. For each screen, provide a screen capture. By taking a screen capture of each
screen, you are providing a step-by-step history of your actions.
The timing of the screen capture is important. Type in your data, but before you press Enter, take the screen capture using Cut and Paste.
- Trace file. Rerun your procedure after invoking the tracing CLIST to obtain a trace file. For more information, see Generating a trace file.
- A Load Module APAR Status report and a Clist APAR Status report. You can generate these reports by running the Diagnostics Aid. For more information, see Diagnostics Aid for IMS Database Repair Facility.
Send the diagnostic information to IBM, along with a description of the problem or failure symptoms.