Configuring product feedback

You can configure the product to send error reports to IBM®.

Procedure

Click Window > Preferences > General > Product Feedback.
Configure your feedback settings:
1. In the Enablement section, select one of the following options:
  - Always send data without prompting for the current product session: If you select this option, then any error reports that are generated during the current session are sent to IBM without prompting you. However, if you restart the workbench, this option is cleared and the default setting is restored.
  - Always send data without prompting.
  - Prompt before sending data. This is the default setting.
  - Never send any data.
2. In the Contact Details section, you can choose to enter your email address. This email address is added to all product feedback sent to IBM and is used only to contact you if additional information is needed about the reported problem.
3. Enter the number of days to store product feedback files.
4. You can view the number of feedback files currently saved and the amount of disk space that they use. Click Delete product feedback files to remove them.

What to do next

In the case where you selected to be prompted before sending data, if a problem occurs in the product then Problem Occurred dialog box contains options for viewing the error report and sending it to IBM. You can also include some additional information about the problem and your email address. If you want to send the error report, click Send Error Report. If you do not want to send the error report, close the dialog box.

The Problem Occurred dialog box with prompt for sending an error report to IBM.

Note: The error report is sent to IBM only if your computer can make an FTP connection to the following address: testcase.boulder.ibm.com.

Feedback