IBM Security Privileged Identity Manager, Version 1.0.1
Troubleshooting and support
To help you understand, isolate, and resolve problems with
your IBM software, use the troubleshooting and support information
section for instructions and problem-determination resources that
are provided with your IBM products.
Checking logs
Use the Log Retrieval and Configuration page to view the log files. You can also use this page configure
the server log settings for the IBM Security Privileged Identity Manager virtual appliance.
Common issues
You might encounter common issues during
the deployment and usage of IBM Security Privileged Identity Manager in the virtual
appliance. See this section for the common issues and workarounds.
Limitations IBM Security Privileged Identity Manager limitations can affect how the virtual appliance behaves or processes
information that is received from IBM Security Identity Manager and IBM Security Access Manager for Enterprise Single Sign-On. In the
same way, IBM Security Identity Manager and IBM Security Access Manager for Enterprise Single Sign-On limitations can affect how the IBM Security Privileged Identity Manager virtual appliance
capabilities work.
Known issues and workarounds
The Known issues and workarounds section helps you understand,
isolate, and resolve problems with IBM Security Privileged Identity Manager virtual appliance.
Descriptions about the events that generate the problems are listed
along with symptoms, environment, possible causes, and suggestions
for recovery. It also contains information about where logs are stored
and how to run traces.
Bulkload command errors
When running the bulkload command, some errors might occur.
The bulkload utility fails if any of the entries in the input LDIF
file exist in LDAP.