Overview

IBM SmartCloud® Notes® is a multi-tenant cloud mail service. When you use the service, administrators at IBM® set up and maintain IBM Domino® mail servers for you in the cloud on external IBM servers. The service offers you the benefits of Domino mail server security features and architecture without the mail server maintenance overhead.

Using the following clients, users connect to the SmartCloud Notes service over the Internet to access their mail:
  • IBM Verse or the web client through a browser interface;
  • Notes;
  • IBM mail support for Microsoft Outlook;
  • IMAP clients;
  • Mobile devices.

Any combination of these clients can be used.

At least one person at a company is designated as a company administrator. A company administrator has a user account with the Administrator role and is responsible for configuring the service and administering user accounts.

The SmartCloud Notes service provides various options that are designed to help you deploy the service in a way that best satisfies your business needs.
  • You can deploy the service with the assistance of an IBM Software Services for Collaboration representative or a certified IBM Business Partner. Whether you choose this option depends on factors such as the type of SmartCloud Notes environment you deploy and your in-house IT expertise and priorities.
  • You can choose from a list of standard mail file templates that are available within the service by default, or develop a custom template for your company. You can develop a custom template in-house or contract with an IBM or a third-party representative to develop the template. Approval of a custom template requires a short service engagement with IBM Software Services for Collaboration.
  • A Traveler subscription is available automatically. This subscription enables users to access the service through supported mobile handheld devices. Note that the ultra-light mode of the web client supports the use of some mobile devices for no additional purchase.
  • If you purchase the IBM Connections™ Compliance for Mail subscription, the content of user email can be captured and retained for later legal discovery. For more information about this service, see the IBM Connections Compliance for Mail documentation.