Frequently asked questions about administering the service
The following table provides answers to questions frequently asked about the tasks that company administrators perform in a IBM SmartCloud® Notes® environment.
| Question | Answer |
|---|---|
Do mail files have a size limit? |
Currently a size limit (quota) of 50GB is enforced on most mail files. An exception is the mail files of SmartCloud Notes Entry users, whose mail files have a 1 GB limit. For more information, see Mail file quota. |
What options are available for managing mail file size? |
Company administrators can manage the size of mail files by setting limits on the size of incoming messages. Additionally, they can specify how long mail remains in mail files by enabling automatic mail deletion for older mail. For more information, see Configuring mail settings. |
Can we use a customized mail file template? |
Yes, company administrators can apply a customized template to user mail files. This is done through SmartCloud Notes Administration. The template must meet specific design requirements. A representative of IBM® Software Services for Collaboration must approve it as part of a short consulting services engagement. For more information, see Preparing to use custom mail file templates. |
Can users create local replicas of their mail files? |
IBM Notes users can create local replicas of their mail files and schedule replication between the local replicas and the server replicas. Local replicas are useful in a service-only environment to provide offline access to mail files. For more information about creating local replicas, see the Replication section of the IBM Notes documentation. |
Are company administrators responsible for mail database maintenance? |
No, compacting and other mail database maintenance tasks are handled within the service for you. |
How does a company administrator change a Notes user's hierarchical name? |
In a service-only environment, company administrators change the Notes hierarchical name, as well as the service login name, by editing the service user account. For more information, see Changing a user name. |
How do I reset a user's password? |
There are two passwords. One is the service login password that is used to log on to the IBM Connections™ Cloud website at http://www.ibmcloud.com/social. Another is the Notes ID password used to log in to mail servers through Notes. Reset the service login password through the service user account. Reset the Notes ID password through the SmartCloud Notes Administration. For more information, see Resetting service login passwords and Resetting passwords for Notes IDs |